Edible Arrangements

It’s always hard thinking of new gift ideas. So, I search on Unilocal for «creative gifts» and Edible Arrangements come up. I called to placed the order and Edible deliver within an hour. Edible Arrangements was so accommadating, helpful and friendly. I will definitely order from them again.

I placed an order today with the Downey store for 3 arrangements. When I got home I realized an error had been made. I called them because I had forgotten to give them my coupon number to get a discount. The young lady realized while talking that the coupon had not been used. She then shared with me that she had also made a mistake and I would be getting a larger refund. She had just returned from lunch and was getting ready to call me about her error. Everything worked out well and I got my refund. I highly recommend them for their honestly.

Whoa. I wish I would’ve Unilocaled this place before coming! Horrible service! I don’t even want to waste ANYMORE of my time, writing a review. Tip: Don’t waste your time going here!

if i could give 0 stars i would. i’ve been a long time customer and they ruined the experience for me. i ordered a $ 80 bouquet with 15% off online and chose the pick up option. drove to downey from OC because thats where the person lives, when i arrived the girl said «oh ive been calling you» false. i provided my cell and it didnt ring once. she said my order wouldnt be done until an hour and a half after the time i selected. i had an appointment to go to so i just asked what i could purchase in store since i couldnt wait. they had nothing similar to what i ordered online, and the fruit looked like it had been sitting there. not to mention this took about 20 minutes to get a refund for my original one NOT ONCE did i receive an apology for the inconvenience, and they wouldn’t honor the 15% off. they did not show any empathy or concern. because of this i wont be ordering again. and u can expect a bad survey.
the employee purposely didnt give me a receipt so i wouldnt survey her, but i snapped a picture of the website.
thanks for ruining a special occasion.

This place is ridicules there not even deserve 0.1 star
I been on hold for one hour and 31 min and every time they get back to me they told how can I help you.
Don’t ever order from this location they don’t deliver same day. The customer service sucks, mean and rude! Everything in general sucks! Don’t order from here!!!

Rude ! Omg so rude I can’t get over it. It’s 1:30pm && an employee at this location is just not having it. Big ass hoops earrings with a nasty attitude. Edible arrangements step ur game up. Evryone noticed how rude she was being so I’m sorry I had a few words myself with her. I will never go back to this location I asked for a menu to see what was available she asked me if it was for today (Mothers Day) & I said yes. She said wee not taking any orders i said that’s fine can I see a menu well no she went on and asked to help the next person in line ! But just with all kinds of moodiness and attitude. I said what I needed to say to her. Hopefully she took it well. Very disappointed.

I don’t understand why people are so upset with the service, I made an online order about $ 482.87, to be delivered at a certain time. I would give this a 5 star but there online is not very user friendly only due to the fact if you select a product it throws another 100 options at you and that’s when it gets confusing because there are people who look at the picture and place the order for an example: if am ordering based on a picture and the design I expect the same result when the receiver is going to see. THE BEARS ARE AN ADDITIONAL COST which I don’t mind but remove it from the picture because clients will get confused thinking it comes with it since some pictures have bears and some don’t. mine was suppose to have a bear but for some reason it didn’t but had a balloon. So its kind of embarrassing I would say to tell the independent hey did u like the bear? and they response saying what bear I didn’t get a bear how many people did you send this to –_​– it is a very complicated order to place. But I seen there work based on clients I sent these to and they love it.

Gosh, I wish I would have read this site before placing an order!!! I ordered an arrangement from the website the night before but wasn’t called until just before the delivery van was to leave to be told the item I ordered was discontinued. I had 3 minutes to change my mind or it would not be delivered same day. Why do they keep items up on their website if they no longer carry them? The minion that called me was rude, surly, terribly unprofessional, offering alternatives completely unlike what I had ordered and being horribly demanding as well. Someone, (the owner, manager, boss) needs to educate these workers — they obviously don’t understand the concept of supply and demand. Customers DEMAND service and you SUPPLY it, or NO MORE BUSINESS!!! It wasn’t like I was asking for something for nothing; I had already paid. The workers shouldn’t blame the customer when they’re the ones without the product! I will never shop at this location again, and quite possibly not at any other locations as well.

Ordered an arrangement for my mother for her birthday, I ordered online ahead of time and then called to assure that they received my order i requested a time for delivery, the person on the phone was very helpful said she would make a note for the driver… my Mother happily received her beautiful fruit bouquet at perfect timing! She loved it! Fruit was fresh and ready to eat! Went back today and bought a single chocolate dipped strawberry, the girl («Nicole» as read on the receipt) offered to make me a fresh one! Really appreciate that she did that even after they had a few inside their cooler! Thanks! Satisfied customer! Will definitely be returning!!!

I had bad service! ! On Mother’s Day and the day after! My boyfriend ordered some strawberries and a balloon as a surprise for me 3 weeks in advanced for Mother’s Day and they never delivered them! They said they «attempted «at 8pm which is clear bull**** because I hurt my arm the day before and I stayed home ALL DAY so no! They didn’t show up! My boyfriend called the next day because he got out of work after they closed on Mother’s Day and said he will pick them up and asked for his $ 15 delivery fee and they said yes, we arrived and they said no because they «attempted». So he was upset and came to the car and handed me the strawberries, oh and they didn’t give him my balloon and he called corporate. So I went in and I talked to them myself and they tried to pull the same crap on me but I told them I would not lie about being home all day, then we finally got the refund! Oh by the way they told my boyfriend that the manager was not at the location and when I went in by myself she came out and did the refund. What a joke! my boyfriend filed a complaint with corporate and they said that this location is privately owned, which is probably why they treat customers horribly! They should take some tips from the LA location. They are located in a bad area and treat us better!

Worst customer service ever! I was hung up on by an employee and I spoke to 2 girls on the phone (Alejandra and Denise if that’s their real names) and was spoken too so rudely!!! They plain out told me no I cannot have the manager or managers bosses email and they refused to completely help me. My order was never delivered on Mother’s Day and I was charged for it. Not once did I receive a phone call or placard saying they could not deliver. I am beyond FURIOUS. These girls just topped the cake. Now I am planning to find out who the owner is and go directly to him

I placed an order online to be ready for pick up at a certain time 11:30. I came around 12:06 and the items are not available still have to wait 15 minutes. I don’t understand why the option to place orders with a time promise if items will not be ready when promised. I understand it’s a holiday but as a first time customer here and with this bad experience I won’t be returning for another purchase. I left at 12:35 only after requesting my items or a refund. The items were great and the strawberries delicious but time is important, hence the 3 stars.

I cannot express how utterly disappointed and disgusted I am with this location! If I could give zero or negative stars I would. DO NOT VISIT THIS LOCATION. The customer service is absolutely God awful and on top it the fruit was OLD!!! How do you sell bad and old fruit when fruit is the star of your business.
Let me first began my telling you when I arrived to pick up my dipped strawberries order and pineapple truffles that the chocolate was cracked and falling off. Seriously … This place is expensive … Why would anyone pay for that?! The lady that was working admitted that she had just broke them and caused them to crack and stated that she just threw out her chocolate. I then replied … This order was pre-​paid for online so she could either give me what I paid for or refund the money. She stated it would take 15 minutes to remake, I told her she would have to remake them. She then told me she needed to countdown her register and asked me to wait outside for 15 minutes??? I told her that I don’t steal nor am I a criminal and I take offense to that and told her that’s it’s 90 degrees outside and instead if counting her register she needs to be remaking the order that she just broke (now perhaps if it was 1 that was cracked I would have let it slide but the entire order was cracked).
After all the bad service later that evening Im at a birthday dinner and my mom, the birthday girl, bites into one of the strawberries only to realize the FRUIT is old and soggy! So I start to look at them and I grab another and take the chocolate off and strawberry is old and soggy.
I’m so upset right now, I can’t wait until they open tomorrow so I can demand a refund for providing me with epic God awful service and old soggy fruit.

Pickup time not guaranteed even though you order a week in advanced. Took them 35 minutes to «wrap» the item I ordered. Ridiculous! Staff was not friendly and not helpful. What a disappointment

I placed an order last week for delivery. It was supposed to be delivered on Thursday. I got a call Thursday night, saying they were unable to deliver and left a note. My friends (who were the recipient) said there was no note. They made no other contact with me, and I would have never known that my friends didn’t get the arrangement. Luckily I asked my friends and they had no idea what I was talking about. Totally disappointed and now it’s kinda pointless as these were to be delivered as a sympathy gift. Go to the Los Alamitos location!

Placed a last minute order for a client, picked up the order was on time and customer was very happy!
Ordered a Large Fruit Basket with Chocolate dipped strawberries

Had the best experience first time customer and very satisfied didn’t really know what to order but the girl who helped me was so helpful I loved her suggestion will come back for my best friends birthday

Horrible customer service. Took 5mins just to charge me for a single dipped strawberry then another 7mins to get it! Very rude & unwelcoming service. I was going to order an arrangement for Valentine’s Day but changed my mind after this experience.

iBought An Arrangement For My Mother’s Birthday
The Arrangement Was Fresh And Beautiful
They Need To Work More On Their Customer Service
Besides That iWould Definitely Go Back

Worst customer service ever!
I had ordered something from them last year for delivery. They delivered it 2 hours after I told them the latest time they could because my girlfriend would no longer be at work. Its out on her desk for 2 days rotting before she got it. I called and told them that they had made a mistake and now everything was spoiled and all they could tell me was that they do not guarantee delivery times.
I don’t know why but I decided to give them another try. I was told they were no longer taking special orders and they only had what was in the refrigerator left, so I pick something out of there. I then asked them to deliver it as she again told me they were not taking orders. I said it isn’t an order I am buying what is in my hands right here, and the place I wanted it delivered to was in their same shopping center. The girl told me no again.
I understand that they are busy at this time of year but they are obviously not prepared physically or mentally. Thats okay… i’ll keep my money!