Embassy Suites Los Angeles – Downey

Unfortunately, this is one of the worst Embassy Suites I have been to. They have problems all around, and it seems to be getting worse. First, parking is horrible. Even though they give out parking passes, they clearly don’t enforce the rule. After driving in circles around the building looking for parking, I am frequently forced to head to the front desk to tell them I can’t find a space. To their credit, they are always friendly and find a spot somewhere.
But overall, the place just seems poorly run. I did self check-​in one time only to find a day later when my room was not serviced that I was not checked in. I had to explain to them that I was calling from the room, so clearly I was checked-​in. Later in the week, I was double charged: once for not checking in and not cancelling within 24 hours of my visit, and once for the room that I actually stayed in.
The rooms are generally clean, but the carpets are messed up in every room. When you walk around the path the get to your hotel, you’ll see that housekeeping just stacks up glasses and trash in the corners. Nobody ever seems to come clean it up because it is always there on every floor. If you walk down the stairwells instead of taking the elevators, they have a bunch of crap stacked up in there like a storage room. The areas just outside the stairwells look like the employee breakrooms with half smoked cigarettes laying around, trash on the ground, and the smell of pot. And good luck on getting your room completely serviced. Half the time I come in, the coffee has not been refreshed, pillows may be laying on the floor for some reason, and trash cans don’t have the liners replaced.
Finally, one of the most frustrating things for me is the incredibly poor wifi. You would think you were living in 2001. Almost all hours of the day, the wifi was unreliable. I was always visiting for work, so that was a problem. Nothing they could do about it.
Obviously, I don’t recommend this place.

This review is for the manager on duty mng letto. Great customer service. I had a last minute emergency and he helped out greatly! I totally would recommend this place and i will book here again!

Driving up, you would think this hotel belongs in Florida, adobe style exterior, and pretty massive. First of all, parking is not very available. When we came, there were no spots left and we ended up having to illegally park in another parking lot, I believe belonging to the restaurant next door. Glad we didn’t end up getting towed!
Entering the lobby I was incredibly impressed with how nice and new it was. I did not have the highest expectation for an Embassy Suites, but from the looks of the lobby, I was going to be quite surprised. Obviously they had just remodeled recently as they had the construction process shown in elapsed-​time on a television in the lobby. The check-​in process was fairly quick, but I had checked in online before arriving. When I arrived at my room, my impressions of what I had though to Embassy Suites quickly returned. The rooms smelled of that old hotel room aroma, there were stains on the carpets, and the bathroom was older and outdated. One thing that did really bother me however, was that after I came into my room, I let the door shut behind me, as I typically do, and began to unpack, change, get ready for bed, and when I went back to the front room (as it is a 2-​room suite style), I realized that the door had not shut. It was still cracked open. I had to force it closed. This was quite alarming as I could have not noticed this and gone to sleep with my door open all night. I have never had this happen to a hotel door, so it was a bit disconcerting. Overall though, everything was clean, which is what is most important.
The breakfast was included in our room rate, which was nice, and the breakfast was actually pretty good. Made to order omelets, eggs, bacon, sausage, potatoes, cereal, and pastries. Coffee was the only thing I was meh about. It was just ok.
Extra tip: For those of you who like pools, they did have a rather decent sized indoor hot-​tub and pool which I could see from the second floor of the hotel.

This 8 story Embassy Suites has the exterior façade like some of the older, original construction Embassy Suites, pre-​Hilton, even pre-​Embassy Suites (Holiday Corporation), with its wrought iron balconies and Spanish styling.
Inside it is modern and in good condition, although the atrium has a fountain instead of trees and koi pond, and the emphasis is on modern lines and tones, which is nice but incongruous with the exterior.
The rooms’ décor are a bit dated in color and heavy on earth tones, which would make you Colonial Modern or 80’s pleather sectional enthusiasts feel right at home. But they are well equipped, and all suites, so you can have the rug rats in the front room with their own large TV/​dresser, desk, sink, fridge and microwave, while you have date night in the king size bed with the adult movies on the other TV. There is a slim balcony with a sliding door in case you want to enjoy a post coital ciggy while you cool the sweat from your indoor body surfing. Careful, huge penalty for smoking in a non-​smoking room, so bring your Febreeze or use a lot of that musk spray perfume you used before foreplay.
The hotel is near, but not too near key attractions. So if you want to visit your MS13, Mara 18, and other acronymed homies in Boyle Heights, Commerce or the East side, it is only 10 miles. Or if you want to check-​in on the latest versions of Snoop, Dre, or IceT with the Crips and Bloods straight out of Compton on the West side, also just 10 miles to Gang Bang South Central.
But you may be looking for the Carpenter’s parent’s home in this quiet, fairly innocuous LA/​OC suburb, where all suburbs blend together, Downey, Lakewood, Norwalk, Artesia, Bellflower, etc.
I got a great $ 135/​night rate in June. With a suite enough for 4, free breakfast, free cocktails, and halfway between DTLA and OC, it works well.
May not come back soon, unless my homies run out of nicknames and acronyms. Or it is time for another date night.

I stay at this hotel frequently for work and I always have a great room. The front desk always makes sure I have everything I need.
I wanted to give a special shout-​out to Brandon Colom (sorry if misspelled), Sonia & Rudy in the lounge. I had a long, rough week at work and they gave me and my co-​worker great service! They were friendly, knowledgeable and fun! Definitely a great group at the Embassy Suites!

I hate to give bad reviews but they really need to fix a lot of things. I was given a room right at the very end of the hallway on the second floor. Nothing wrong with that but that’s also where they keep ALL the cleaning carts. I mean, seriously? Don’t they have a room for things like that? What da heck! I’m speechlessly shock.
On top of that, I hear so much ruckus every morning outside my room. I think it’s because the cleaning crew was getting ready, moving carts, running around. I don’t know but it definitely woke me up early to nothing! I was on vacation and I didn’t want disturbances like that let alone being in a business trip.
The breakfast is the most pathetic of ANY Embassy Suites I’ve been to — and I’ve been to quite a few! Yah! I think that needs fixing too.
I would’ve given it another star because the décor is nice but I’m not sure if it’s deserving of it because of the appalling problems I experienced there. Ugh!

I’m staying here for a hockey tournament and left my gear sitting out on the balcony to dry out between games. The maid cleaning the room right above me decides it’s a good idea to dump whatever water she used to clean with over the balcony and right onto my stuff that I had sitting out drying. I called the front desk to let her know not to do that since all my gear is now wet and someone is right below which must of mad the maid mad because I could hear her cussing up a storm in Spanish about the «Guest» below. Too bad for her I speak Spanish and understood every word she said. I love staying at the Embassy Suites but may think about staying somewhere else next time.

If you’re looking around for hotels, look no further. Stop reading any more reviews, and just book it. I was pleasantly surprised by this hotel! If you’re unfamiliar with the area (as I was visiting for a conference), rest assured that this hotel (and it’s location) is good.
Rooms — Clean. Spacious. Stocked. Comfortable beds and pillows. Coffee. Microwave. Refrigerator. Balcony. Great water pressure. Private.
Staff — Excellent! Courteous. Friendly. Knowledgable. VERY helpful. Professional!
Location — A mile or two away from just about any and everything you need
Parking — Free
Wifi — Free
Cocktail and appetizers — Free from 5:30 — 7:30 (Do I need to say any more?)
Free Made to order breakfast — NO, not continental breakfast. Scrambled eggs, fried eggs, omelets, pancakes, hash browns, bacon, sausage, fruit, and then the usually stuff found at continental breakfasts.
Meeting area and atrium are gorgeous, elegant, and peaceful. (Glad I came AFTER the renovations)
Indoor Pool & Exercise room — I can’t review as I did not go into either
Cons — (you know there had to be one or two).
1) The in-​room thermostat is set according to the outside temperature. So there is no way of controlling the settings if you desire your room to be colder or warmer than normal. My room was stuffy and warm, so I requested an upright fan. They provided it, but it still seems odd to me that we can’t change the temperature. I REALLY feel like that should changed. It’s not a «one-​size fits all» world.
2) The wifi is absolutely horrible! Extremely slow and spotty. Don’t count on getting work done as it just won’t happen. At least not without major aggravation.
Other than that, oh my goodness, yes. I’d come here again!

I don’t know about the hotel rooms as I never stayed here before but the lobby and the bar has been completely renovated and is very nice. They have a great happy hour and I paid like $ 3.50 for a glass of wine. Parking is super easy out front.

Stay away from this hotel, staff are a bunch of theives. Attended a party here and staff stole a money pouch with $ 100 dollars in it. And to put the icing on the freaking cake, upon checking in was told that breakfast was until 10am. Went down at 9:45 and breakfast was done since 9. OMG, paid over 170 dollars and got screwed. Do not stay here!!!

Probably a 2.5 stars but I’ll round up to 3.
Decent and clean hotel. Looks like they may have recently remodeled. They offer a free «made to order» breakfast but really it was just made to order omelet with premade other stuff. Not bad though.
I was a little bummed that they closed their restaurant early on Thanksgiving. They do know that it was Thanksgiving and every single one of their guests were there away from family. Eh, all good.
My only real complaints were the size of the bathroom and the wifi. The smallest bathroom of any suite I’ve ever stayed in. Two small people could not get ready in there at the same time. The wifi was unreal slow and very spotty.
All and all I’d say better than a low level hotel, about the same as a Hilton Garden Inn, maybe.

It was supposed to be a special night for my fiancé and myself on our engagement night. We checked in at around 11pm after a long night and woke up around an hour later to use the restroom and find a roach crawling beside us on the wall. my Fiancé was disgusted and we packed our bags and went straight to check out they wouldn’t refund us anything but offered to give another room which we decided to go elsewhere at 1am. I decided to call corporate and they said they would be giving me a comp night anywhere in the United States and also a refund they gave me the refund another day said it was 100 percent returned and I should be ok with that. they lied about the comp room and said that’s all they can do for me. I would never stay in a embassy suites again. the service was horrible being corporate.

I can’t say enough about this hotel! From check-​in to check-​out everyone and everything was just a wonderful experience. The shower alone was worth my stay. Even though I went on business and my employer took care of the tab I would definitely come back again and again on a more pleasurable trip.
The complimentary made-​to-​order breakfast was great, the hotel reception which was basically a free happy hour between 5:30 PM and 7:30 PM was great meet up spot with coworkers and unwind from a long day.
The bathroom was cozy. The bed was comfy. The complementary Wi-​Fi was also an added bonus! The housekeeping staff was friendly and kept the room clean and climate control comfortable.
Overall this was a great lodging experience and can’t wait to experience it all over again! :-)

This hotel is amazing! With that said however, I won’t be going back. We got to our room (314) and opened the door and were immediately taken aback. This was one of the fanciest rooms that we’d ever stayed in and at first glance, it looked wonderfully amazing. We entered into a suite that has a separate bedroom attached. Inside the door in the living area were windows to the atrium area. There was a queen size fold out couch and a nice arm chair. They provide a table/​desk with an office chair on one side and two regular chairs on the other. Maybe you’d like to hold your interviews here or discuss matters with your clients? There is a flat screen TV in this room as well as in the bedroom. There is also a small kitchenette in the room offering a small fridge and microwave as well as a 2 cup coffee maker, ice bucket and a sink. The layout for the coffee was very nice and they even provided the cardboard ring that keeps you from burning your hands and the to to lids for the coffee cups.
As I said before, at first glance, this room seemed to be the most wonderful room that we’d ever stayed in. That is until we really started to take a closer look at the room and that’s when the problems started. I write a review for every place that stay and therefore I have that in mind whenever I check into a place. I try to find everything good that I can about a place but then I also look for all of the bad so that I can give the best non bias review possible. For every little good thing that we liked about this hotel and the room, there was something around every nook and cranny that negated it. This room was absolutely filthy! The only thing that seemed like it had any care given to it were the beds. There is a hardwood floor area in the kitchenette and it was covered in particles of who knows what as well as hair and other bits of stuff. My daughter poured a cup of water from the faucet and it came out very fast and spilled up onto the backsplash so she got a towel from the bathroom and wiped it up. After wiping up what should have just been spilled clean water, the towel was covered in black particles and just plain dirty. The office chair was missing one of it’s wheels and the ice bucket had no liner. The bathroom was a nightmare. There was residual hair leftover from other guests on the side of the tub as well as on the soap dish and I even say a hair curled up on the ceiling in the shower. That along with black mold that was growing in the ceiling. The bathroom counter was just as bad covered in a layer of dust and I found a hair in the hand towels too. The bathroom faucet had rings of grime around the base of each handle and the faucet had green stuff on the bottom of it and white residue on the top. Could have been cleaner or toothpaste or paint over spray. Who knows? The hook on the back of the bathroom door was barely hanging on by a rusty screw and it looked broken and incomplete. The shower curtain rod looked like it could fall on you at any second and the shower head was crusted over with some nasty looking stuff too. I don’t really take points away for scuffs and dents in furniture and I don’t expect a hotel to replace furniture do to minor damage but the furniture in our room was pretty beat up. That probably wouldn’t even be mentioned had the rest of the room been the way it should have been. The vent covers in the ceiling and the door frames etc… all were rusting and the paint was bubbling from corrosion. There was paint over spray on the bathroom light fixture and grime build up on the mirror frame. The housekeeping team at this hotel needs to be replaced or retrained or something because their idea of clean and the definition of clean are to way different things.
My room key said right on it that if I were not 100% satisfied with my room to let them know and they would fix it so I called down to the front desk. I explained to the woman on the phone that our room was filthy and complained that there was someone else’s hair all over the bathroom. My report was met with hesitation and I was told that she would send housekeeping up first thing in the morning which didn’t even happen. She didn’t even offer me a different room but it might not have been clean either even if she had.
When we checked out, we were asked how our stay was and I was completely honest with the girl. I told her that we were not happy at all with our stay. I told her about the mess of dirt and grime and hair etc… I told her about my phone call to the front desk thethe night before and the results of it. She told me that she was surprised that I wasn’t offered a different room as there were many available that evening. She told me that she was going to forward this information on to her manager and that I should be receiving an email shortly. One day after my review posted, I received a phone call that my room had been refunded. I am glad that they did the right thing and I hope that they coach their housekeeping staff a bit more

This place is absolutely amazing. The lobby is new and modern. You can tell it has been upgraded to include plenty of places to relax and enjoy. The restaurant in this hotel is delish. We had a pizza and chicken Caesar salad. The rooms are all suites with a king bed in one room and a pull out bed in the front room with a small kitchen with refrigerator and microwave. There is a tv in each room and we had a balcony facing the back of the hotel. I would have preferred one facing the opposite direction but as usual everything is based on availability.
So why not 5 stars? The parking is ample but during our stay we had to park in the back and the doors weren’t working so we had to go through the front each time. FYI, I stayed on a Saturday and the rate was $ 179 per night. Kind of pricey but worth it. Check in is at 3pm and check out was at 12pm. We were allowed a late check out at 1pm though so that was cool. However, I got a wake up call at 10am even though I didn’t ask for one and the maid was pounding on the door at 10:30am and I had a do not disturb sign up. This was kind of drag and it was difficult to go back to sleep and I wanted to sleep in.
Anyhow, hope this helps. Fix those things above and I will gladly stay again.
Holla.

Stayed here for a few nights for pleasure and it was a great experience. eCheck-​In with a choice of rooms is available 24 hours, prior to check-​in, when booking direct on
.
Parking was somewhat challenging when arriving back to the hotel late at night. Despite a longer walk back to the hotel, parking was available. The back entrance to the hotel made it easier to get in.
The atrium has been fully remodeled and looks fantastic, along with the front desk. Check-​in was a breeze after eCheck-​In.
The 2-​room suite was spacious with a living area with a pull-​out sofa bed, wet bar, seating area, and separate TV. The bedroom was very spacious with 2 beds, a make up area, and plenty of room for storage.
The bathroom was somewhat on the smaller side, although still in good working condition.
…some parts of the property still need a refresh, including the elevator, the bathroom door, and the sewage drains which sometimes had a putrid smell…
Complimentary breakfast buffet in the morning was mediocre. The line for omelettes was rather long. Good thing Porto’s is half a block away with an even longer line but with much better food.
Wifi and parking are both free.

Excellent service and great perks! Included with your stay are free internet service, free breakfast, free cocktails and snacks during nightly happy hours, and pool access. Supposedly there is a free vending machine but we couldn’t find it.
Suites are pretty nice even though the rooms smell kind of funky. Small concession among the bigger scheme of hotel stays.
One last perk: 5-​minute walk to Porto’s!

Parking is not free even if you are a HH member. Location is near the airport which is a plus. Customer service is very poor. I wish I got the name of the woman who I tried to check in with. She had an ombré styled hair color that gone wrong. Looked like she died her hair blond and her roots grew out. She was so rude to me that I didn’t want to check in so I sent my husband by himself and boy was it a different story when they found out we were HH members. My husband said that the manager was rude to him too, up until he found out we were members. These people should treat all guests with courtesy. When we left I could tell the politeness was fake and forced. Although they thanked us for our business, it was not sincere.
The hotel itself is old, furniture and carpeting outdated. The carpet in our room was stained and so were the couches in the lobby, gross. They have an indoor pool, which I would have liked to visit if I were staying longer, but it was a one night stay.
Unlike the other Hilton affiliates I’ve stayed at, they offer a complementary happy hour in the afternoons. Like most Hilton affiliates, they serve complementary hot breakfasts. I especially liked how they had an omelet station. I did like how they had Coffee Bean and Tea Leaf coffee in the room, too bad it was one of those pod style type of brewers. I don’t like those. We had a one bedroom suite in a corner which over looked the front of the hotel and the balcony overlooked the side. The room came with a stand alone air purifier. I guess the smog in the city would require that the rooms each have one of those. That was nice too.
The restaurant in the hotel had a small mediocre lunch menu of burgers and salads. Food was not all that great.
Overall, it’s an okay hotel to stay at if you want to be near the airport. A little pricey, for a place so outdated and dirty. Parking is expensive and the driveway is in a weird angle, which does not allow much space for u to pull up and have your bags picked up.

It would be nice when you are paying $ 229 a night to know that the hotel is under major renovations! Add to that simply wanting a drink…
Me: is there somewhere I can grab a drink in the hotel?
Desk: yes, but not now because the restaurant is closed for reservations. You can order a drink to youre room tho.
Me: drink in my room? That’s kinda pathetic. I’m good. Thanks.
Great end to a long day. Thanks Embassy Suites.

For the free breakfast alone, this is a decent place to come. What makes this breakfast so great?
*Made to order omelette station with mushrooms, grated cheese, bacon, sausage, salsa, and bell peppers
*Amazingly good waffles that you pour into the griddle yourself.
*Different kinds of toast (white, wheat, english muffins) and bagels with butter, cream cheese and jam.
*Fresh sliced cantaloupe and honeydew melon
*Various pastries including blueberry muffins, chocolate muffins, and danishes.
*Hot oatmeal with toppings that included dried papaya, raisins, and honey
*Scrambled eggs, sausage, and bacon
Onto the not so good things about this place:
*Overly-​chlorinated pool. This pool had so much chlorine in it that it stung my eyes the entire time that I swam. This has never happened to me before. From the minute you walk into the indoor pool area, the smell coming from the pool area would assault you as well.
*Small dirty gym– When you take a look at my pics, you can see the towels that were placed on the floor to soak up water leaking from the air conditioning vent.
*Free weights were so dirty that they stained my gym clothes with black marks.