FedEx Office Print & Ship Center

This place is AWESOME. Every time I go there, I am treated professionally and quickly. The store is always clean and organized. The restrooms are always clean and fresh. The last time I came in I was running late, and I needed special attention for my shipment and the guy went out of his way to get me taken care of so my packages would go out. I forgot his name but next time I am there, i will get his name and update this. Thank you.

Horrible customer service! Workers there are soooo rude! Never again will I be coming back.

Manufacturers ships me materials for my business. Occasionally I need to ship unused materials back to them in the same box used to ship to me. The women behind the counter at this location refuses to accept my packages unless I purchase a new box to put my perfectly good box into. All other FedEx locations take my shipments with no problem. Avoid this place. She’s just trying to make $$$ of you.

I just had a picture blown up and printed for my personal project — a «fat head» for my son’s basketball game!!! Thanks for the professional help from JOSE & MORE SO from JULIO.
Great job!

Who has time to write a review about Fedex am I right?! Well I took time out of my day to do so because one particular associate here deserves a stellar review. Thank you Paul C. Not only did you have helpful solutions, you were so knowledgable, patient, and kind. I appreciate people like you so much and I will keep coming back to this location just because of you: D thanks!!!

I had an urgent project that I needed to print and ship, all while in a totally different state! Julio & Elizabeth were instrumental in helping me get this very important task completed in time to meet my deadline. And they were SO professional throughout the whole process, which involved multiple frantic phone calls from me just to check and make sure everything was in order. Honestly, I’m really impressed with the level of customer service they provided me in this time of crisis. SO grateful for them!

PLEASE STAY AWAY!!!
This place… First off they didn’t want to accept my box because «it wasn’t to their standards» So they tried to sell me a box. I used to work for FEDEX Ground and we accepted ANY box (if it wasnt damaged).
So I gave it to a FEDEX ground driver which did accept it and was flabbergasted when I told him they didnt want to accept the box which i gave him!
Also Got a quote to ship a 18X18X8 BOX by paul. He said it was going to be ~$ 40
I left and came back two days later, they told me it was $ 60 to ship the EXACT same item.
I asked if they could ask paul why it is +$ 20 in 2 days, this short rude lady said «We dont have any control over the prices and the increases» which i totally understand. BUT she does work there and should know if this is a common problem or if Im just a special case. But she continued being rude, and gave no helpful response.
There was also 2 other disgruntled customers there at the same time I was…
Maybe I bring bad vibes???
They refused another guy’s box because it wasnt a «double corrugated box» according to paul.
The customer also explained that this was the box it was shipped to him in, Paul argued it must’ve been picked up on a pallet and fedex has no control over pallets BULL$H!T PAUL!
This place is worst than the DMV, at least you need the DMV, these people are doing a service to us.
IF you have a different or similar experience please do post.

Call me the invisible man, since I stood at the counter for 8 minutes with the manager, or what seem like a manager a few feet away from me, there was no acknowledgement that I was standing there at all, employees kept passing right in front of me and nobody offered any help, I had to take a selfie to make sure I was not dead or a ghost.
Finally a dude just glance at me and said, «Have you been helped?» my answer: «If I was helped, would I be standing here?»
What is up with these people? Maybe they want to be somewhere else, like driving FedEx deliver trucks and vans and throwing peoples packages from across the street into their yards with no regards of the contents so that they can be caught on camera and make the evening news, yeah maybe that’s it.
I am taking my business to Office Depot. Good Riddance!

This FedEx store has the absolute worst customer service. I stood there for the longest needing to fill out the paperwork to ship an envelope overnight. It seemed as if there was only one person working there and he wasn’t too swift.
I finally get the paperwork and asked about the time the envelope would reach its destination. I was told a morning time and an afternoon time. I opted for the afternoon time which is when someone would have been able to sign and retrieve the envelope. Yep, the envelope arrived at its destination the next MORNING, not AFTERNOON! With no one there to sign for it, the envelope went pack to the FedEx center in the destination state. Did I mention that the contents of the envelope was extremely important and needed to have been delivered and received on the day and time I paid for?
The intended recipient phoned FedEx and complained. FedEx said they would double back and drop off the envelope if they could. LIE. They did not drop off the envelope!
Now the second day arrived and the almost $ 40.00 paid for next day delivery did not happen. Long story short, I spoke with FedEx in the intended state and learned they don’t have an afternoon delivery! Then why did the boozo in my state offer me an afternoon delivery time?
Perturbed, I phoned a «customer service advocate», Delores in Phoenix, Az and learned she would contact me and credit me for my inconvenience. LIE! She has NEVER phoned me and my attempts to contact her have led me to being «transferred» a billion times, for two days, without EVER reaching her! WTH? What was the purpose of her giving me her phone number, location and extension?
I finally got a supposed supervisor on the phone, Ceasar, who wanted to transfer again. I asked him if he could read the notes and help me with my plight. He was able to see what had happened and guess what he told me? «The check for your credit is in the mail and you should receive it in 5 to 6 weeks!» Couldn’t the other boozos who transferred me a billion times and had no intention of connecting me to Delores have read the screen, saw my plight and informed me of my supposed refund?
Moreover, why couldn’t the boozo at the site in Downey tell me there was no afternoon delivery service at the intended state? Further, why didn’t the customer advocate, Delores, in Phoenix, Az, call me like she said she would? Both instances would have exemplified good customer service.
I will use any other postal service other than FedEx in the future.
«The check is in the mail.» Yeah, right! I certainly won’t hold my breath!
*It should be noted that after many, many months and many, many telephone calls I finally reached someone who actually sent me the refund I was promised.

Had to change a shipping label from fed ex ground to priority shipping, Paul helped me out. He had excellent customer service & was patient with me while I was trying to figure out what my account number was. Thank you Paul for your help:)

Stood at the counter for 5 minutes before anyone even acknowledged that I was there, no «hello», no «we’ll be with you in a moment». Annoyed! FedEx I’m bothered that you’re necessary.

I’m not sure why they have the word «Office» in their name when you’re not able to access any website on their computers because the web browsers are out of date (Internet Explorer and Firefox). I tried on 2 computers with no success and had to get a refund both times.

This is great and well run Fed Ex! I usually just come in for my flyers. I love that it is opened late for those of us who work all day. Today there was actually a mom next to me helping her son with a school project. I’m glad places like these are open for situations like these. You can’t put a price on a mom being active in her child’s life after working a log day.

So I had a project due and I stopped in for some copies for a presentation. The work space they had was big. I had several packages and folders out but they never asked me to clear any of it away. As a matter of fact the staff offered to help me but I felt guilty accepting their help. They have free paperclips and stapler removal for convinience purposes in the work area. the price was affordable and all their equipment is up to date. They also sell supplies and they have a project service center for all your project needs.

This place is great! All the employees that have helped me have been amazing except for one guy named Paul. His demeanor was very rude and he looked at me like I was dumb with a smirk on his face when I asked him a question about shipping a letter. I felt so uncomfortable that I even had to ask him if what I had just asked was a stupid question. A customer shouldn’t have to feel like that, it’s the employees job to explain to us things we don’t know. If your going to go here I would gladly recommend anyone helping you, except for Paul. I’m not usually too picky when it comes to customer service but this guy was just in– your– face rude, not to mention he was so slow. This place would get an easy 5 stars if it wasn’t for this very unprofessional employee.

I’m pretty sure being rude is a requirement for employment.
I’ve never NOT had an issue at this location. Even if there are 3 or more clerks on the floor, they seem to never be available to help & when they do, they are as slow as humanly imaginable.
My only reason to be a customer is the convenient location, in case my printer or fax goes down. Which, luckily, is not often.
My last visit, I was attempting to fax important documents to my bank. Another woman walked in after me trying to do the same. Neither one of us were able to fax. We tried all 4 of their machines. She advised me to go to Office Depot, where she typically goes for these services. She said they were cheaper too.
Save yourself the trouble, visit a different location or a completely different company.

I had to give this 1 start though I’d rate it at zero.
Awful service, slow, and most employees (if not all), don’t know how to help with advi e or recommendations. All they really know to do is fix paper jams, open files (most), and charge you. Yucky services!

Came here today and I can say I’m at least satisfied I got my materials printed, I was printing stuff for my wedding and I guess I give them three stars because it took me two hours to get out of there.
The copies look great I’m proud of that they cut everything which was great however the what I do recommend is if you’re printing anything you bring your own paper it’s a lot cheaper if u go out and you buy the paper that you want from somewhere else and just bring it because the overall cost will be a lot cheaper. It actually took three people to actually help me finish my order it really wasn’t that much I printed 150 pages total and there were 4 different documents recommend bringing every document on a flash drive and just be willing to wait.
One really good thing that I really appreciate they did for me was they took one of my documents that just I needed to be four on a page and was actually two they made it 4 and that was really great. They took the time to call out to another store to someone who was better with that type of thing and got it done for me really fast and I appreciate that.
And for the people saying that the workers are walking around not doing anything ignoring them a lot of times but I noticed that they’re getting emails with orders and people saying I’ll be there at a certain time to pick it up so therefore that order is now a high priority because that person is getting ready to come in and they’re actually helping other people and they’re not just going to stop helping that person and just start helping someone else because they’re trying to complete an order that’s one thing I did notice

So I came here about 2 weeks ago and the people in the AM were rude. I thought maybe they’re not morning people. No biggie! I came here again today about 5 mins ago and they were worst. Server was down, then server was rebooting– while charging you 0.30 per minute — and it took FOREVER! Then when approached even though everyone there was complaining they act like they didn’t know anything was wrong. And when you approach them about it they have an attitude! I stayed in town to not have to drive home & all the way back. Bottom line it was a waste of almost 40 mins, all my info was discarded and didn’t get to print the forms I needed.
If everyone is approaching you and telling you there’s something wrong, the least you could do is not act like you didn’t know anything and certainly stand by and try to assist the rest of your customers not walk away and act like we’re the inconvenience!!!
DON’T come here! I will not be returning! Oh!!! I almost forgot. The same rude person was boasting and laughing talking about how she had just made a teacher spend $ 240. REALLY!!!

This is my go-​to place for making copies and such. I’ve faxed a few things from here, and I’ve used their industrial paper cutter, too.
The self service kiosk likes things rough… I literally have to punch the touch screen for it to work. It’s handy, though, because I can load up my copy card and check the balance, once the thing starts working, of course.
I try not to deal with the employees, and they’re hard to come by anyway…
My last interaction with them was to return someone’s drivers license that was left in the copy machine.
They have your usual small office supplies handy for all your paperwork including staplers, rubber bands, paper clips, and tape. I used to see those little paper bag deals for your copies, but as of late, they haven’t been around.
Except for the self serve kiosk, I haven’t had any problems with the copiers or the fax machine. I can’t recall any moment where I’ve had to ask an employee for help with the machines. Good thing, I guess…