Regency Inn & Suites

Our stay was ok but the lady at the front desk was rude and had an attitude. They didn’t have a breakfast, which was stated on their website that they did. Right at 11am someone walked into our room to clean without knocking. They do not have an extended check out time and when asked if they did we received more attitude.

dear owner,
your run down establishment has been the worse experience i have ever had by far!!! your hotel is a dump. but i could almost learn to deal with that. what really offends me is your horrible, lack of regard, disrespectful, undignified, rude, and cruel way you treat the people staying in your dump of a motel! i have never been so offended and outraged in my entire life!!! this is how you do business!!! i hope your hotel shuts down and you rot in hell as a reward for the way you treat people!!!
to anyone thinking about staying here: run!!! the sheets stink and the towels stink as well. they give you two bath towels, and two hand towels. but god forbid your toddler spills something. i asked for a few more towels and i was told «you have enough towels, we put four in the room already. you don’t need anymore.» i was so shocked by their response i was silent. as i was packing to leave, the door was cracked open because we were going in and out. the owner walks in the door and im standing there in my bra and she says «do u know what time it is? check out is at 11am and it’s already 11:45am, you need be out in 15 minutes!» just like that, i kid you not. and then just walked off. i’m going to do all i can to shut this place down. i don’t care how many letters it takes.
sincerely,
the out of town guests from december 19^th
sent from my verizon 4g lte smartphone

I am very disappointed in this place. When we first got here it was welcoming and inviting. The pool was clean and the kids were satisfied. We booked the room for 2 nights. Today is our 2^nd day. We decided to have our kids two cousins over to swim with us and the manager came out to confront me in front of my children. Scared them to the fact they don’t even want to stay another night. When we went in the office to talk to them and let them know they scared the children and we wanted a refund and they refused us and accused us of lying to our children. We will never return here again and recommend no one else patronizes this place either they are racist and unapologetic. Screw them!!! Maybe we were wrong for having visitors but it wasn’t disclosed at check-​in and the way they went about it was unprofessional and out right messy…

Worse experience ever!
DO NOT STAY HERE!!!
Dirty, bad service, uncomfortable beds, and extremely bad service. When asked for clean pillow cases they said they didn’t have any.

Looks can be deceiving what it was!!! Looked great for a great deal! Until I woke up with over 20 lumps in a line/​pattern on arms and legs. Showed my husband, had the same bites, who went to the bed and found bed bugs along mattress seams, placed them in a bag and take them to the front desk! Refused to admit they had bed bugs, very rude, and refused any kind of refund!!!

Stayed one night while visiting family in the area. Price was right, a little noisy from street as its on busy street Imperial Hwy. Room was semi clean, bathroom wall had dried stain on it that should have been noticed by housekeeping to clean it. Room had fridge, and couch.
Wifey left her small carry bag under bedspread on couch and we checked out forgetting it. Called same day probably 4hrs after check out and they claimed to check room and found nothing. Said call back next day so they could speak to maid. Well you guessed right maid claimed nothing found. Bag had some chips and phone chargers. What a shame that maid or management would keep personal items. I’ll make sure to leave feedback on Unilocal
tripadvisor and every other site I can think of.

so it seems like people love this place or hate it. I’m not too fond of it. first impression, I walk into the room & it stinks like bengay. I think it’s the cleaner they use. either way, it’s pretty strong & not going away anytime soon. second complaint is the customer service. the notorious mean lady will lives up to her name. my situation was that my room was originally booked for someone else who had a pet. since there was no pets allowed, my friend decided to give the room to me. this upset the lady at the front desk. prior to talking to her, she purposely deactivated the key. after she made me call my friend to verify I was given the room, she commented to me that she will never rent a room to my friend. really? was that comment necessary??? anywho, I get to my room & all the lights in the room are UV light colored. looks like the lights were from a bad scene on Joe vs. The Volcano. all the décor is very drab & 80’s looking. I don’t think I’ll return here ever!

This place was a good choice for a 2 night stay in the L.A. area. The room was big and had a microwave and a fridge. I would recommend wearing shoes or socks at all times because the floor wasnt the cleanest. shower was hot water pressure was ok. I was a little concerned before i actually arrived abouthkw safe the area was, because i was by myself. But it was ok. All in all it was ok. I would stay there again.

Regency Inn & Suites on Imperial Hwy in Downey, California.
When I’m in the area this is my MoMo of choice, I’ve been to others in the area and just didn’t like them.
I came across Regency Inn & Suites by Unilocaling. I arrived in Downey early in the morning and my reservation at another motel got lost in the shuffle and didn’t have anymore space. So I hit the Unilocal search feature and found this place.
The rooms are pretty big and they have a nice size t.v. and a small refrigerator to put some food and drinks. The rooms also have a two tables and a sofa to chillax.
The prices are pretty reasonable too. Just know that on weekends the price goes up a bit. But the front counter lady will work with you. It’s a $ 40 early check in fee but when I checked in for a few days she waived the fee and gave me Mon –Thurs prices for my room. I love place that will give you some deals.
The shower room is a good size and the cleaning lady comes around 10 am to turn over your room.
In the morning starting around 7 am to about 9 am they serve you breakfast in the front office where you check in and out. It’s not to bad you get cereal, oatmeal, muffins, pastries, toast, milk, orange juice and coffee.
Note: there is a cash $ 50 deposit for your stay and it’s refunded back to you.
Note: There are smoking and non smoking rooms available.
Note: They have a swimming pool and free WiFi in the rooms.
Best of the best: There is a liquor store in the front parking lot.
Tip: Watch out because, I didn’t know you can’t sip in the parking lot, because Downey’s finest are Ninjas and they be rolling up on a Nikka when we’re getting our buzz on. So best bet, just go around to where the pool area is in the back and get your boogie on back there.
So yeah I’ll be back the next time I’m in the area. Because what happens at the Regency Inn & Suites stays at the Regency Inn & Suites. :)
Vincent D *VD* Enjoying the simple things in life.

Ok… the rooms are very nice. The area is in a good locetion. I come stay here when im exausted after work and cant keep my eyes open. Its great. But… the staff… the lady is so rude… angry…evil…it sucks. I hate going to the office. I would give it 5 stars… but because of her… 3

Stay here only as a last resort! While the cleaning girls are nice, the managers are total jerks. My mother in-​law stayed here because it is close to Kaiser. Big mistake.
She was real sick so my wife and I came to visit. When we pulled up to the room there the manager was waiting. Before we even said hello, the manager was there demanding payment. With a nasty attitude to go with her icy stare.
My mother in-​law had booked through
so there was no need for an ID. Well, that wasn’t good enough for Ms. Nasty Manager. She had to have a credit card and an ID. It didn’t matter that one day had been paid for and cleared for payment.
There were other service issues, but I won’t bore you with the details… just do not ask for a roll away if you are unlucky enough to stay here. You will regret it!

The room was very spacious, clean, and convenient. Not amazing looking from the outside, but inside it was very welcoming and the service was great even arriving at midnight! I would absolutely recommend this hotel and would stay here again.

Check in went smoothly, only stayed one night. The lady at the front desk didn’t speak much, sort of rude. She didn’t inform us of the continental breakfast or any of their accommodations or rules. These things are not listed in the rooms either only at the front desk on a small piece of paper, read before you go to your room!!! We got to our hotel room and it was very spacious and nice. There was a lounging area which seemed cool, but the couches were filled with stains and smelled funky. The towels in the restroom were dingy, old, and hadn’t been washed in a while. The restoom appeared to look clean but I had my doubts lol. Housekeeping had only left half of a used toilet paper roll for us to use, which wasn’t an issue but it felt dirty to use another former guests’ leftovers. When my partner and I pulled back the comforter of the bed, all the the sheets under were not folded or spread out properly, it seemed as though someone got lazy and didn’t bother to make the sheets under the main comforter. Other than those minor things, its a great hotel with a nice atmosphere, quiet and chill. There’s also a liquor store on the property, which is convenient! One thing I did hate about the hotel was the service. I recently quit smoking so I checked out a non smoking room, my partner however, still smokes. On our stay he smoked outside the room on the balcony but he failed to close the door to our room because he kept coming in and out to keep drinking his beer. The lady who was cleaning the rooms yelled at him and told him to close the door, which he did. It was an honest mistake on both of our parts. We were charged 50 $ extra because the room smelled like cigarette. I was very upset because the lady continued to accuse my partner and I of smoking in the room when we hadn’t at all. She continued to saying that the window was open because he was smoking inside and she knows this because she found a box of cigarettes in the trash can -.- she went through our trash. Never coming back to this place, but if i ever have to stay here again i’ll get a smoking room to just be safe.

NO COFFEE MAKER IN THE ROOM… need I say more? Coffee is only available from 7−9am at front desk. Otherwise, the room is fine and decent for the money.

What can i say… nice rooms! very clean. Keep in mind all the rooms here are mini suites, so they have a little lounge area in the room with a sofa, table, mini fridge.
Only thing i didnt really like, was the TV could have had better reception. Not like i watched much tv per say;)
Liquor store kinda on the same property, so you dont have to go far to get any liquid libations, which is a plus.

Well this was my second time choosing this hotel. I had a positive experience prior and decided to give it another shot.
My husband and I checked in Wednesday night and opt for the jacuzzi suite which I thought we could relax and soak it up.
Everything was fine until about 10:53 pm, we hear loud thumps and music blasting from the top floor. I tried to ignore it and get some rest. After 15 minutes of tossing and truning. I called Front Desk to see if they could ask them nicely.
Considering this was not a weekend where you would think people were having a hotel party or a cheap interstate motel off the highway. It stopped, then after 30 mins, started back again. I called Front Desk and said either refund our money so we could find another place. They right away offer to change our room.
We had to pack up all our things and climb a flight of stairs with everything in tow to a quiet clean room.
I know that after this experience, the staff did not offer an apologize or say since we had to downsize the room, we will refund you the difference of the room or a discount for next visit knowing an incident like this, one would not come back

I stayed at the Regency Inn — Downey last weekend and it was absolutely the best hotel in the area! The service was fantastic, the rooms were great, the pool and lounge area was fantastic. And best yet, the location was perfect! Only 15 minutes from Los Angeles and Long Beach, I had a great time here. Check out their website, I booked a weekend package for a great rate…