Enterprise Rent-A-Car

Bad customer experience vs Enterprise locations in airports. they quoted 1 price and then tried to charge me another higher price. Cars available had been either smoked in or not thoroughly cleaned.

Most disappointing car rental experience! At the time of pickup a representative walked around the one-​way rental with me and indicated the scratches and small dents are acceptable within in their guidelines and did not need to be noted. When I arrived at my final destination the Enterprise Rep there asked me if I knew anything about the dents on the roof of the car. They obviously have different guidelines because this rental location rep indicated that he just «inherited a problem» and would have to write up an extensive report. He recognized that this was not my fault but was glad to hear that I used the enterprise insurance because otherwise this would have been a nightmare for me. I was annoyed that the Enterprise in my town would do something like this. When I called them they apologized and just kept saying the other Enterprise rep should not have put me in the middle. Really? You put me in the middle of your little scam. Just do the right thing people! So annoyed.
Note to the public: Always get their insurance.

I have been renting from this location about a couple times a month for the past 3 years. I have NEVER had any problems with dings, scratches, etc. Every once in a while you’ll get a car with a light smoke smell, they do their best to get it out, but what do you expect? There is always an idiot who decides to smoke in the rental. You can’t just brush the smoke out! The customer service has ALWAYS been great, I’ve never had any issues whatsoever. I love coming here and won’t go anywhere else for my rental cars. Thanks Enterprise in Doylestown!

My recent rental was a disappointment. The car had a strong cigarette odor that wasn’t very noticeable when I picked up the car because the air conditioning was on. However, when I used the car the next day, the odor was pretty strong. What was more of a problem was that despite my verbal declination to add additional insurance, it was put on the contract and I initialed the box. Totally my fault for being in a hurry and not really checking over what I initialed. Guess when I made the verbal declination I didn’t bother to check to see if it was part of the contract. I discussed the problem when I returned the car but I was billed for the full amount. I was advised that I’d receive a call to see if anything could be adjusted but I never got such a call. The only message I received that I was being billed the full amount. I called several other times but none were retuned.
An expensive lesson for me but the poor customer service from Enterprise makes it a no brainier for me to use a different rental company in Doylestown.

Customer service was great, as I was picked up at the auto body shop and delivered to the Enterprise location in Doylestown to get my rental SUV (very nice for the price, too), and was then driven from Enterprise to the body shop when my car was finished. All staff were polite and helpful, and were right on time. I would definitely use them again.

Most aggravating car rental! At the time of pickup Shaquille at the JFK Enterprise assured me that the dings and scratches that I pointed out were all within their acceptable «scratch and dent» guidelines and did not need to be noted but apparently the Doylestown representative, Kyle and another associate had different guidelines. After 45 minutes, my wife who was waiting for me, came in to see what was going on. Kyle explained that I could not have a return receipt without first writing an extensive report detailing every single hairline scratch on the vehicle even after confirming with the JFK office that the blemishes were not my fault! Having rented on average a car every month for business from Hertz, going to or coming from an airport, I can honestly say I have NEVER experienced such poor and unprofessional treatment. Kyle said he was just «doing his job» but I say, do it better! and I also could do without the sarcasm.
Enterprise should take note from Hertz who will mark every scratch and ding regardless of size. That way there is no discrepancy between employees. Also, after flying all day looking for dents and scratches on a wet-​from-​washing car in a dimly lit garage is vastly different than looking at a dry car in bright sun light outdoors. This is a rental car and I was certainly not the first person to drive it. Other rental companies recognize this, Doylestown Enterprise does not.
Word of caution, if you rent from Doylestown Enterprise be sure to mark every little imperfection on your agreement because they will go over the car with a magnifying glass.
Really!
One other side note; Do not bother using the Enterprise Kiosk for check-​in unless your name on your credit card exactly matches your drivers license. My credit card uses initials for first and middle name.
Enterprise Kiosk will also NOT work if renting one-​way. Stay in line and use an agent.

Professional and easy to work with. I rented for a month and have no complaints. Staff was friendly and helpful.

It is hard to believe this will be my third review without Enterprise providing me an answer to my concerns. First time they said they never received my message; second time they wrote and said I would hear from the regional nanager, i have not. At this point I am writing this review to let others know that Enterprise is not very sincere in providing a
Positive customer experience. Think twice before renting from Enterprise. Enterprise no need to contact me.