Universal Diagnostic Testing

Universal Diagnostic Testing placed me on their «Refresh» program for mailing replacement C-​PAP cushions, and I had not requested them to do this. In fact, I had specifically told them I did NOT want to be on this service. However, they have continued to mail me replacement C-​Pap masks and bill me and my insurance, even after I’ve called their office and repeatedly requested them to discontinue this. UDT used to be a respected and honorable company, and their current PA Troy is absolutely wonderful to work with. But their billing practices seem suspect to me at this time. Though I was hoping to have additional testing in the future, I will be seeking another company for testing and another supplier for their C-​PAP services.

Avoid, dishonest business practices.
My wife was referred her by our doctor. The first time we went to pick up the shirt, there was no instruction provided, and she wore it inside out so the data was invalid. We returned the shirt, and were not going to go back but UDT kept calling and harassing us, so we decided to try again. This time it worked, and so we went on with our life.
A few months later we get a notice from our insurance stating that UDT didn’t properly file the claim and they settled with them for a reduced amount. The settlement included a reduced payment for us. We also couldn’t help but notice that they billed our insurance for two nights including the night for which they provided no training. We payed for the one night at the settled amount, and pointed out that we weren’t paying for the first night because they didn’t provide training.
Universal diagnostic testing continued to send us bills for two nights at the full amount, and each time we sent back letters advising that it was fraudulent for them to bill our insurance for the night that they didn’t provide training, and that we had paid them for the settled rate of the second night.
After about three times doing this they sent it to collections. We sent documentation to the collection agency proving that the account was settled with our insurance, and that we had paid the settled amount for the night we actually received training for. At that point, UDT returned our payment check, put it on my wifes credit report and continued to try to collect.
We disputed the debt with the collection agency and nothing happened for a year until the past month when the law firm for the collection agency sent a collection letter.
Once again we sent them documentation from our insurance proving that it was settled through our insurance company, and that we had tried to pay the settled amount, and advised them that we weren’t paying for the night for which there was no training.
I will fight this in court if I have too.