Clock Services

I want to preface that I would NEVER have written a negative review in the past, but this service warrants a review. What you are about to read is only the highlights of the calamity of errors. Let me say that in the past, I have used their services and not had an issue. This time was anything but great. We used their services not only to move our clock (moving to a new house) but also to repair our clock because we were told that the movement needed to be replaced. So they told us that they would take our clock back to the shop and take care of what had to be done. In addition, get our clock ready to be delivered once we moved. (Cleaned, timed, etc).
So we moved and timing between us and the company were not in sync due to many circumstances. (Ok, I overlooked that) Then, when the clock came back to us, the movement was incorrect. So we had a shell of a grandfather clock for two weeks before I got a phone call that we were going to get the movement. 《Did I mention that they had my clock for 2 months prior because of weather conditions, vacations etc? ?》So finally the clock comes back and I mention to the owner the issues I have with him and his company (I called and left the owner several messages-​no return call) and his response is «I was embarrassed «. That’s all I got for all my aggravation. So if your looking for a repairman who is reliable, communicative, responsive and up front-​this is NOT the place to go!