Austin’s Automotive Specialists

After working with Khouri over the long haul, I now see how he is. Talks about almost everyone else in a negative way, and has quite the complex. His mouth will most likely land him in trouble someday, but that’s neither here nor there. This review is meant to give the business a review, and I used to do quite a bit of business with them, but found that I could get equal or better work done at a lower price almost anywhere else in a shorter amount of time. With as much business I used to take to them, you would think we would be treated better.
I’ve established many other relationships with other garages in the area and I could not be happier. Try L&L or Malone Diesel — they really do work with me and are professional.

I’d used this place when we first moved out to the Dripping Springs area in 2011. I thought they did fair work for a fair price. However, I’m finally writing this review due to an experience I had today.
In January of 2014, I paid them to have a complete a/​c replacement in my ’05 4Runner. Here I am, not quite two years later, having to replace the whole a/​c system again because the clutch isn’t engaging properly, and in turn has caused the compressor to go bad. I understand parts on vehicles go bad — any moving parts do eventually — but to have a brand new a/​c system have to be replaced again after not even two years is unacceptable. But that’s not even the worst part about it!
Here’s why I’m really frustrated and writing this review:
I call and speak to Cory to find out if the parts and/​or labor are under warranty. He asks me to wait so he can find out. I wait. He comes back on the line and tells me that his parts guy will replace the parts, but I have to bring the car in today, because the parts guy may change his mind tomorrow! I then ask him if he can give me a rough estimate on what the labor will run me – he comes back with a quote of $ 1,150! That is outrageous for just labor!
For reference, I’ve stopped going to this place over a year ago and have been taking my vehicles to ProTech Automotive in Dripping Springs, because they’re honest, and do good work at fair rates. They quoted me $ 1,200 to replace the a/​c system before I called Austin’s Automotive. I called ProTech back to verify their quote, and find out if that included both parts and labor — which of course it does!
Austin’s Automotive may claim they’re warrantying the parts, but that simply can’t be the case. They’re overcharging me on labor to make up the cost of the parts. Needless to say Austin’s Automotive has definitely lost my business, forever. Shame on them for trying to rip me off and not even making an effort to actually warranty the work I paid them almost $ 1,500 to do less than two years ago!

I have been bringing both of my cars here for a year and have been happy until today. I made an appt for an oil change and when I showed up for my appt, I was told that I would have to wait 20 — 30 mins. I live close by, they only needed to pick up the phone and tell me to come in 30 mins later. Instead they wasted my time.

Finally found a place to take my cars that does a great job at a fair price. They always explain everything with attention to detail, and give you all of the options. kouri, the shop manager, is master of customer service!
Need it done right the first time? Take your car here!