Pier Branch Music

It appears Mark is the person you want to deal with. Randy, on the other hand, although seemingly knowledgeable, will mislead you to make a sale.
Long story short (and I have all the text messages to prove my point), he very clearly told me that he was NOT a dealer (I was hoping to buy from an individual to avoid needing to pay sales tax), only to find out that he absolutely is a dealer, and that of course, like any other retail business, they must charge sales tax.
I also told him very clearly what my budget was on the phone, and he said he would love to «roll out the red carpet» and show us, and that he is certain he can make a deal work for us. Well, his deal was so much higher than what we had already discussed, that it was a pointless drive to Dripping Springs.
Later, I found an individual selling the piano we’re looking for and learned that they purchased it from Pier Branch. The individual stated that the warranty would transfer as long as you use Pier Branch to do the moving. Because of my initial bad experience, I decided to call Randy to confirm this was true. He answered my call, and was happy to talk to me about pianos again, but when I let him know that I was just calling to confirm that the warranty would transfer, he abruptly stopped the conversation, saying very clearly that the warranty will not transfer, and that «I’m having lunch right now, can I call you back?» (How much you wanna bet he never calls?)
The private seller indicated to me that he had just spoken with Mark 2 days prior, and that he assured that the warranty would transfer. The private seller also said that Mark is much more professional and that he too, did not like Randy.
All this said, it does seem like they have some nice pianos, and in the RETAIL world, their prices are reasonable. Just don’t deal with RANDY.

We purchased our baby grand piano through Pier Branch Music, and we’re so glad we did!
Randy was knowledgable, accommodating, patient, and totally void of any salesman-​y hard sell. Plus they backed the sale with a great warranty, and put us in touch with good piano technicians to-​boot.
I highly recommend them to anyone.

Bought a used Yamaha U3 from Mark. Great service and we are very satisfied with the piano.

Pier Branch provide excellent product and service to us. Good price, good quality, good warranty and good service. My wife and I had great buying experience through Mark.
I definitely will recommend my friends who look for piano to check with Pier Branch Music first.

Purchased a Yamaha U3 from Mark & Randy. They delivered all the way out to the Houston area. Great guys. Good service. Piano is in great condition. Can’t ask for much more. I can tell these guys have a passion for music.