AAA Dublin

One of the very reasons I joined AAA was for the efficient DMV services they offer and this office is no exception. I did have to wait in a line but it was no way as bad as the DMV, so kuddos to AAA for all that they do.

I’m comparing to the service I have received at other AAA offices. Terrible front desk service. I needed an International Drivers Permit, which seemed like an inconvenience. After I received it, I went back to the front desk to get a couple maps. Stood around for a long time so I got them out of the cabinet myself and left.

Bryon came out to save us today at Wallis Ranch in Dublin CA. He got there in 20 minutes and had our keys in hand in 3 minutes. Kudos Byron!
Call #31 446

I have been a member of AAA for 56 years and what happened to me today is a first. I want to take my wife on a cruise for our 40^th wedding anniversary. I am escorted to a travel agent’s office and I explained what I needed help with. He then started to assist me but the phone began to ring. He decided to answer the call instead of working with me. I then excused myself, left his office and walked out of AAA office. I may be old fashioned but if you are working with a client, in your office, taking a phone call is considered RUDE.

I have been a member for 45 years and I purchased a membership for a friend recently only to find he never received it. When I tried to get things resolved, they found the membership but were not willing to change or extend the membership for the lost 4 months. I also purchased a new vehicle and notified them right away but after two phone calls, one office visit and waiting a month I have never received any documents proving I have coverage. Tell that to the cop who asks for proof of insurance. Poor, poor customer service.

After waiting, Will Utikal contacted me saying all of my previous inquiries had gone in a spam folder and that’s why no one was contacting me.

Can I give them a zero? So, if you think that this is good for an actual emergency, think again. I was in a accident 50 miles from home. I have the «Plus» account and thought I was good (100 miles) I was wrong. First, the person on the phone asks you if the cops have released the vehicles. I am 1 hour away from civilization and tell them so, NOPE! Nothing. Cops release vehicles, I call again. Guess what, NOTHING again as they are unable to accommodate more than two passengers in the tow truck! Wouldn’t this have been good information before? Seriously? I pay for the «Plus» membership so that if I have an issue, far from home, I can get home. Nope, I ended up paying a tow company that had a REAL truck to get me home. So, why spend the extra when nothing is going to come of it. AAA you suck, you left me 50 miles from home with NO help. In short, you are a waste of money past the discounts I use. So, my advice, get the cheapest best deal you can, as after that it is a joke and a rip off. I will be more than happy to provide proof. AAA is not reliable outside of a major metropolitan city (if they are, please read other reviews).

Props to kartik sharma helped me out today when the agent I had left with no call or anything he took care of me thanks for you help will recommend you in the future.

AAA, Dublin, Ca is fantastic! Within the past two months, we have needed their roadside services three times. A young man named Peter helped us twice. He is positive, energetic, kind, and determined to do the best job possible. I realize that if you have car trouble it is impossible to request a specific person, but I’d ask for Peter every time. Aaa is fortunate to have him as their ambassadore

I LOVE being able to use AAA for their DMV services!
This location is fairly small & located in the corner of a moderate-​sized shopping plaza (Shops at Waterford) off of Tassajara Rd, right off the 580 freeway. This plaza can get very busy though, so finding parking can be tough.
I came here to transfer my old license plates onto a new vehicle — the employees were personable and attentive, and service was quick. I love that they are open on Saturdays.

Called AAA today because my car battery died and my car wouldn’t start. I have been waiting exactly 2 hours now and I just received a notification that someone should be here soon. I’m not happy that I’ve been waiting in my car this long and missing hours at work. Really not dissatisfied with this company. They need to get their act together.

Im with AAA for so many years i been going most of
The AAA office in bay area
But the the dublin office is one of the worse office
First the forgot the work for member like you and I
I went to that office to register my vehicle
There manager is very rude not helping the customer
I told here that instead of she helping me should give me all my paperwork to go two different office
And I went to San ramon office the help me
I give San ramon office 5 star dublin zero
Dublin office need to be monitored by upper management
If i be here boss I will fire her on the spot.
Thank you…

So today I gave them a call to make sure they still are doing passport photos and specifically if they can do them to Canadian passport photo specifications. (They did my American ones and they were passable.) Yes, they said, we can do them. BUT, they said, the last 5 customers who had them done had them rejected. Okaaay. So to me, that answer should have been more like «No, we can’t do them.»
Just a word of warning to any others needing their Canadian passport photos taken at this particular office. I’ve used AAA offices in both Texas and Massachusetts for them, but clearly this office can’t figure it out.

I had a dead battery, and AAA sent out Byron from SaveTow to help. He tested the battery, let it charge off the truck for 5 minutes, and tested it again to make sure it was actually dead. He replaced, and I was ready to go in 20 minutes. He was knowledgeable, professional, and courteous (and his boots were shined to perfection!). If I need to call AAA again for assistance, I hope Byron is sent out to help. Date 10−10−15, AAA call # 31 876

Not happy with this office at all today. No help at all after waiting in line for over 20 minutes. I’ve been a AAA member for 20 years and am now rethinking this.

I locked my keys in my car, called AAA and in 20 minutes Byron showed up and opened my car in seconds. My call #31 947 on 5÷31÷15. You rock Byron. I couldn’t live without my AAA.

DMV Clark have Bad customer service, she seem like don’t know what to do when I give her a business check!! ask to many stupid question like when do I live and my name she already got my Driver license!
This DMV have a big lose after Vicky retire!!!

I am in utter disbelief about the experience I have dealt with through the AAA located at 4460 Tassajara Rd Dublin, CA 94 568. You would think that I could actually get service when contacting a service representative. On Wednesday ²⁄₂₅ I emailed Angelina Callejas asking her to help my Fiancé and I with obtaining renter’s insurance to add on to our existing auto insurance plan that he and I already have through AAA. I never heard anything back from her. After waiting and waiting with no response, I emailed Will Utikal on February ²⁄₂₈ and he doesn’t respond to me either! I just am shocked honestly that no one wants to help me. I don’t know what I’m supposed to do to actually get assistance. I absolutely don’t want to go in, in person, to a branch that doesn’t help their members.

Ray Blount provides Life Insurance to customers of the California AAA, in San Ramon. Ray’s background, personality and business acumen contribute, in great part, no doubt to the AAA success in life insurance, Ray’s field of interest.
I have known him for over two years and have had an opportunity to witness his dedication to his job, which he no doubt learned and applied at his prior employer’s, the US Navy, where he made his first career. His approach to life insurance stands out among his peers and explains his success in this field.
Ray explains that, in order to define the most appropriate insurance for each of his clients, he needs to develop a clear understanding of all family members, their background, health, business interest, revenues, standard of living, savings and, most of all, plans for the future. Brought up on a farm, Ray is familiar with the hard work that begins at an early age. He feels that collecting background information is key to putting a perfect life insurance coverage proposal.
Gregarious, and always smiling, Ray is the type of employee who makes any company proud, and customer happy.

I had no idea I could do my dmv here… Wow no line, no wait, no stress… just this was worth the premium.

I had a bunch of DMV transactions to make on the 3 vehicles I own, one of which I was selling, one I was buying, address changes and replacement tittle applications! I had never been to AAA, in-​person before, and I was completely surprised by JULIE at the first counter inside the door. Julie is beauty! She has so much positive energy, she’s infectious. She helped me figure out what forms I needed and how to attack my stack in a fun and engaging way. Seriously, interacting with her was actually fun! And the nice lady at the computer chipped away at the particulars, and got me outta there in no time at all!
If you have routine DMV stuff, or any AAA membership things to deal with, go down there and give her a shout; you’ll be glad you did!

Horrible customer service by my Agent Gil Rodriguez!!!
I am so disappointed right now. I received a bill stating that my Renters Policy was getting cancelled when all this time, I had it through Automatic Debit. So when I called Gil at AAA, I asked what was going on and he got very upset with me asking me «So now this is my fault?» WOW!!! I could not believe his reaction at all. Maybe I caught him at a bad time or maybe he was in a bad mood. None the less.
I finally received an apology email from him and he says that AAA dropped the ball on my Auto Pay. But I don’t trust him at all whatsoever, now on to find a Professional Agent who won’t yell at me when I bring up an issue.

Kimberly Abbas was an outstanding representative and helped us to resolve a complex membership issue. She went after all the information and kept on researching until our issue was resolved. We are extremely satisfied and glad that Kimberly Abbas went over and above in all ways to help us.
Kim is definitely a «go to» representative. Excellent example of superior service and ethics. Thank you Kimberly !
Mike and Lynne Wescott

I don’t understand what’s going on with AAA roadside assistance. I called one evening for them as my car’s fuel pump stopped working. They told me «no longer than 45 min». An hour later, and already dark, I asked where the tow was, and was told «another 45 min». Again the time passed, and was told they would be there in five minutes. No one showed. Finally a tow called and said he was on his way. THREE HOURS AFTER MY INITIAL CALL, the tow finally showed. He was also not provided any of the details by AAA about my car and where I was. On further inquiry, he said he gets a lot of calls from AAA insured people waiting three hours. I’m in a major metro area, and there are plenty of tows. I called one guy who said he could come over, but of course I would have to pay. AAA’s had no explanation other to say it was «unusual», and they are ‘non– profit”. However, this is no excuse for when its late at night and alone. If it was my wife I would have been concerned. On another occasion last year I had to wait two hours, again in a major metro area.
5÷24÷15 update — Despite a follow-​up communication from AAA, not much has happened and I see they have let down other people in the past 12 months as well. Of course I realize there are probably many satisfied customers, but my experience was poor.

Been coming here for a while. Besides the regular insurance stuff, they have a mini DMV inside (no lines, no haste) and that alone is worth coming in.

Review for Gil Rodrigues!
«Gil Rodrigues has been my AAA insurance agent for several years. He is truly a consummate professional and always strives to provide excellent customer service. He has superlative knowledge and experience in the insurance industry which has been so beneficial when I was inquiring about the proper coverage for my auto and home policies. Working with Gil has been effortless as he has high integrity, patience, kindness and has always exceeded my expectations! I would highly recommend Gil to all my friends, family and clients!» Gil is awesome!

My second review for AAA is in regards to the car acciedent that i was involved in this past week. I was hit by an uninsured driver claiming to be a member of AAA. Upon reporting the accident I was covered by my own insurance (also AAA).
AAA gave me a rental car within the first couple days of the accident. (it would have been sooner but enterprise was closed by the time i reported the accident)
My rates aren’t going to go up because i wasn’t at fault and AAA is going to eat the 500 $ deductable that I would usually have to pay. I really feel like a valued customer. I have never had such a quick response or action from an insurance agency.
AAA will be writing a check for my Totaled car within the week. This is extreamly fast compared to other companies that I have dealt with in this same type of situation. I will be a AAA member for the rest of my life!!!