B&S Hacienda

My experiences, over the years, have always been great with Hacienda. I have repaired both my Toyota Four Runner and Two Mercedes with them. They have been creative, reasonable, and very accommodating. I have been able to have a rental delivered directly to the store so I only had to make one stop. Thanks to Tony and Walter I wouldn’t go anyplace else for body and paint repairs.

My front bumper was coming loose so I came here because my Toyota dealership recommended it to me. I went into the front office and told the gentleman in the front about my front bumper. He came out to see my car in the parking lot and he just fixed it right there on the spot in less than 5 minutes! He was so kind and skilled! He didn’t charge a thing and just told me to recommend the place to my friends! I can tell they are nice and skilled people! Highly recommend this place!

Upon Unilocal reviews and AAA recommendation I selected B&S Hacienda Livermore Shop (on 6219 South Front Road, Livermore) to perform work on my car. Simply a bad experience. My car was brand new (less than 6500 miles) and damaged when I hit a deer.
B&S has a good reputation — unfortunately not my experience.
The car was picked up by a tow truck arranged by the shop and the tow truck operator was not informed that the car was an all-​wheel drive vehicle and thus a flat-​bed tow truck was not dispatched. The operator put the cars on dollies — frustrating — though it made it to the shop OK.
Once the car got to the shop the real frustrations began. Here it is in a really brief statement:
B&S Hacienda never made an attempt to contact me or provide an estimate to my insurance company (or me) after having the car for SIX days. Only after repeated call by me did I ever talk to anyone and the contact person from B&S on gave me a bunch of «BS» trying to explain why she hadn’t called me or shy the estimate was not completed.
I decided to have the car picked-​up and repaired by a different shop. That shop had the estimate done the same day and parts ordered the same day. A 100% better experience. AND the work performed by their competitor was EXCELLENT (see my other auto-​body shop review here on Unilocal).

This shop is consistently excellent, this is my third encounter in the past decade. Today I called and reached Joe, I needed some assistance with a simpler situation. I brought it in and they took care of it on the spot! I definitely recommend these guys at any of there Bay Area locations.

Tony,
Thought you said its the best its going to get? But if yore offering to fix I will call you have the Gap repaired. Thanks.

Went in to B&S to get scratch out of my car and am I glad I did! Cooks collision down the street wouldn’t even come out to look at the car and had me 1 month out to make an appt to give me an estimate?!? I walked right into B&S based on great Unilocal reviews and David gave me an estimate immediately. They are packed with cars and Mercedes actually recommended them.
My car was in the shop within 2 weeks and as promised, car was done within 5 days! Rob the owner was fabulous, all staff were friendly and David was the icing on the cake, professional, great service, prompt and he made my experience
here as smooth as possible, esp dealing with insurance. I would always recommend this body shop to anyone looking! Work on the car was flawless, wow.

I always have great experiences when I take my car’s to B&S Hacienda. The staff is very professional and helpful. Highly recommend!

B&S did an incredible job on my 1985 Alfa Romeo Spider Quadrifoglio. In addition to the body work work of the fender, quarter panel, and rear bumper, they had to find replacements for the door and rocker panel — a feat for this car, close to being a classic. Excellent work, completed ahead of schedule, and I highly recommend them.

I usually write negative reviews because I’ll make time to vent. I think B&S Hacienda is my first positive review, certainly my first 5 star rating.
My issue was simple, VW CC with a driver side door that just fell out of alignment. I took it to B&S’ Santa Rita Rd one afternoon and Coop tried to realign the door on the spot, without charging me.
I drove it for a week and the door slipped back out of alignment, like Coop thought it might. I called to set an appointment, he said they couldn’t squeeze me in until early Dec so he sent me over to Chris at their Dublin location.
Last week Chris looked at it to determine if parts were needed to be ordered, thought not, and said bring it in Monday. So today I brought it in, they restored it to new (hinge bolt had sheered off) and charged me less than I had anticipated or was quoted.
These guys are really busy (for obvious reasons), they are courteous, professional and fair. Their waiting area is clean and comfortable, very unlike most other places.
All future auto body work for our cars will be done here.

I had my car towed here after it was rear-​ended on 680. The car was totaled. I was not at fault in the accident, but I felt like the guys at B&S Hacienda were the only people on my side throughout the entire insurance/​liability/​settlement ordeal.
Roberto even personally drove me to the BART station after the accident so that I could get across the bay where I live.
Class act.

Can’t say enough good things about our experience with B & S. Very professional. Great work. Timely repair. And the best part was wonderful customer service. Everyone had great attitudes and were extremely helpful. A special thank you to Angela and Tim. Both were very helpful.

I wanted to write about my great experience at B&S Hacienda. I needed to get my drivers side mirror fixed on my MB E350 and I was dreading going to a body shop as I knew that replacing the Housing/​Mirror could be a potentially costly endeavor, not to mention the time involved for ordering parts, etc. However after showing Chris Johnson at B&S the damage to the car with their expertise they were able to fix my mirror in less than an hour! Chris Johnson was very courteous, professional, and as mentioned in other posts demonstrated a stellar business ethic. I will be using B&S Hacienda for all my future auto body repair needs. Thank you Robert and everyone else at B&S Hacienda for a wonderful experience!

They are very professional is completing/​fixing the work/​problem. Bit on the expensive side. If you are looking fora quick or cheap solution, this is not the right place.

I wanted to say that after I am very satisfied with the integrity of this company so far after posting my concerns Tony gave me a call and is willing to make me a very happy customer by fixing my issues. So far so good I have an appt. I will keep you informed of the results!

First and foremost I would like to acknowledge the amazing customer service and professionalism of this establishment. The second I walked through the door they were happy, friendly and helpful! I let them know I was coming in on my lunch break, needed an estimate and I didn’t have much time and Bob told me on the phone that wouldn’t be a problem. He made good on his word, I was in and out in less then 20 minutes with nothing but gratitude and satisfaction on the services provided. This place is a gem. Wonderful staff, great auto body work and best of all reliability.
Thanks Bob!

It’s been and experience alright! Thanks to Tony for being a gentleman and keeping his word !

It is hard to find guys like them now and these days…
Met Robert at Yanagi Grill the other day when I took my staffs out for lunch. We sat at the same table, chatted a bit, and exchanged our business card… Couple of days later, I found a long scratch on my bumper and driver side panel… I was pissed…
Decided to go to another auto body shop right down the street from my office and get an estimate. The other guy took a good 5 – 10 minutes look, and quoted me $ 800 for the repair… I was shocked…
Finally went through my wallet, found Robert’s card, and stopped by B&S right after. Robert greeted me personally (and he even remember what dish I had that day). He walked to my car, took a 3 sec. look, and asked me to pull to the back… He asked his worker for some of these, rubbed some of that, and voila! He buffed out the scratch from both bumper and panel… I was floored…
When I asked him how much I owe him, he said «You owe me nothing! I did it from the heart, and I love what I do…» I was touched…
As a business owner myself, I truly respect Robert and his crew. He not only saved me $ 800, he also showed me what kind of person he is. I hope I don’t have to bring my car there in the near future, but if I do, B&S will be the only place for me to bring any of my cars.

What more can I say? Every time I come to B&S Hacienda, I’m treated like a person, & not a number. You can even rent a car from Enterprise and they take you directly to you car which is waiting.
My car is beautiful.
It’s a place you hope to never have to go to, yet are relieved when you do!
They are VERY detail oriented, so expect your car to be damn perfect!
Robbie and his team runs a tight ship, which ensures pure perfection.
Thank you (again) B&S Hacienda to you AND your team! Another job well done!

Got my car back from some vandalism repair work that B&S did on it.
These guys are the bomb!
Professional, clean, fast, efficient and honest. They handled the insurance company like a dream, was really fabulous when it came to the rental car assistance, and were just overall really fabulous. They went above and beyond by doing a little extra detailing that I didn’t even anticipate. They educated me about how to handle my car’s exterior and wanted me to be informed well. Me and my 2013 Mini Clubman could not be happier. Thank you, Robert, for the great service!

Just picked up my car, 2010 Mercedes c300, today from Robert Sanchez, the owner, and couldn’t be happier! The superior level of customer service he provides can’t be matched! Before he even received my business, he went above and beyond by coming to my workplace to check out my car. It had been rear ended and I also had a window broken from a thief in San Francisco (lame right?). We traded information so he could contact me after looking up what the costs may be (initially just for the window repair, but I knew by his attention to detail and great customer service that this was where I was going to get the bumper fixed as well).
Not only did he maintain excellent communication throughout the repairs, he also added a personal touch by helping me obtain/​return my rental and thoroughly inspected my car and found other damage the impact caused that the other shop I had gotten an estimate from completely overlooked. My car is more beautiful than it was before the accident and I would recommend this business to anyone and everyone! Only place to go!
To make it even better, it’s a family run business that has been running for, I believe, three or four generations! Robert is such a kind person and a great dad! How could you want to take your car anywhere else?!