Caspian Auto Care

In response to a couple of «one star» reviews out there. Brian and Lynette are honest and don’t treat people the way you describe. Everyone has a bad day once in a while including a «five star business.» If you were graded at your job every day, would you get five stars? You really think their page would be filled with «five stars» if they were shady? Car repairs can be expensive. I wish they weren’t but thats the real world but do you know how many times I’ve been worried about something on my car and Brian said, «It’s not a big deal, don’t spend the money.» Do honest mechanics say that? Caspian treats everyone like family. My advice to is to disregard the complainers and give Caspian your business.

I called to get some info and it was the most condescending conversation I’ve had in a long time.
«We are not like a dentist office…»
Get some manners and learn the value of customer service.
You won’t get my business or anyone i know.
Good luck with the way you treat people and see how it translates to revenue.
*edit — how would you know if I called? Why would I make this up? Your reply further substantiates my thoughts. I talked to your mechanic. After the front desk handed him the phone. Ask him all about it. He should remember his dentist comment*

I have found another shop I trust with my cars. My Family has been going to another shop for years around the corner with our Lexus, Acura, Honda, and Toyota. We haven’t found a shop for our other cars… UNTIL NOW! Caspian does outstanding work, and works hard to make sure the job is done correctly. Many places will go for the quick and easy fix, Caspian recommends the right fix. Our Expedition is running like it was 17 years ago because they did their homework and figured out all the issues. My SL500 had a couple of lights come on, and both fixes (one pricey, and the other free) absolutely had the car back on the streets and running like a Mercedes should. If you are looking for an bargain shop, this is NOT the place. That being said, their prices are completely on the affordable side. I am more concerned about them standing behind their work, and looking me in the eye with honesty. Great work Caspian! You have my business and my recommendations!

My husband and I were referred to Caspian Auto Car through a friend. We have a Lincoln Town Car and the reverse was not working in the transmission. When put in reverse it just wouldn’t move. All of the other gears worked properly. We took our car to Caspian Auto to have them repair the reverse on the transmission.
Lynette and Brian were nice and friendly. We dropped the car off and they said they would take car of it. When we heard back from them, they said the transmission needed to be replaced. They said they would replace it with a remanufactured transmission.
We were told that they weren’t sure of the price to repair the transmission until they took it apart so they could see what the problem was. This seemed a little odd, since they said they were going to replace our transmission with a remanufactured transmission. You would think they would simply take ours out and put the new one in, right?
We got a call from them saying our car was fixed and ready for pick up. The first time we were notified of the price, was when the car had already been fixed. Not any mention of the prices whatsoever before any repairs were done. Not once. Did they call to let us know once they knew what exact problem was? Nope. Or maybe call us to let us know what the estimated charges would be once they figured out the problem? Nope. The bill came to $ 3,604.19! $ 2,315 for the «remanufactured» transmission and $ 750 for labor. We both were shocked, but our car was fixed. So we thought…
As soon as we drove away, we could tell right away it wasn’t shifting properly. When you are driving and let off the gas and then accelerate again, you can feel a slip and it makes a clunking noise. When shift the car from drive to reverse it is very hard to do and also makes a clunking noise. None of this was an issue before the repair. We notified Brian immediately and we came back in to have him look it at. He mentioned that it takes time for the transmission to break in, which is understandable. He made a few adjustments to the transmission as well. It still wasn’t shifting properly as I mentioned above. Brian then basically told us that his work was done and if there are any more issues to go to Shucks Transmissions, also in Dublin. Are you kidding me? I paid you $ 3,604.19 and you’re telling me to go somewhere else? We went to you guys to have our car fixed, not Shucks. If we went to Shucks in the beginning, we would go there to have him look at it, but we didn’t. Apparently, that’s where Caspian Auto Care sources their «remanufactured» transmissions. Brian could see we were frustrated and showed my husband the busted reverse band and the gear they replaced, along with some other shims/​parts. None of which can be verified they came from our car. We then found out that they didn’t actually put a remanufactured transmission in our car. They just replaced the reverse band and gear! $ 2,315 for that? What a complete joke. I can’t even believe the nerve of these people. $ 3,604.19 and the transmission is still not fixed. Lynette wrote down all the problems we still had with the transmission and the car. She did so with what we explained to Brian and gave me husband a copy of it. I have included a picture with my review. When I went in and asked Lynette for a copy of this document, she became very defensive and rude! Demanding, «what do you need that for?!» Does it matter? No, it doesn’t. That’s when I started to realize something was fishy.
We all know mechanics, not all, are known for being shady. Especially, with transmissions. They can easily say its rebuilt, change only the parts needed and the normal customer would never know the difference. Keep in mind these places make a lot of money on parts. The reverse gear and band do not cost $ 2,315 and labor to replace them should not be $ 750. Now they want me to go to Shucks and pay more money to have it looked at? Get real. I can only assume they are in on it together. I wouldn’t trust either place. This sort of thing probably happens all the time. Most people wouldn’t know how to catch this sort of thing, luckily we did. Be careful people, you never know when people like Brian and Lynette are trying to scam you. Make sure you do a little research before taking your car anywhere to be fixed. $ 2,315 to replaced a busted reverse band and gear? And $ 750 for labor? I don’t think so. I’ll be filing a claim with our credit card company disputing the charges and well as filing a complaint with the Better Business Bureau.
I hope this helps everyone make an informed decision on getting auto repair work done Caspian Auto Care or anywhere for that matter.

Came here for smog check. Super fast and great service. Will come back again for other needs. Thanks!

Best service I have ever received at an auto shop! I felt well informed and extremely happy with how everything turned out. I’ve since recommended Caspian to all of my friends!

This is my go to auto repair shop. Simply the best! Look no further!
Brian is very fair with his pricing options and will not charge for services that aren’t critical to your car. He is very thorough and will review all repairs and cost with you in detail. Also, Brian is a super smart tech. He finds and explains issues that the larger shops completely pass over. I am always impressed that off the top of his head he knows the tiniest details about my car that I spent weeks on the internet researching.
Also, the shop is family run and really friendly. You won’t experience a high pressure sales pitch here! Lynette and fams will even give you a ride to work if your local. How cool is that?
Trust me, go to Caspian and get your car fixed. You wont regret it.

We have been using Caspian Auto Care for 1 year for our Saturn Vue and Acura TL. Lynette is very professional and helpful. They have honored a warranty issue and replaced the parts. I feel that i can trust their work and their recommendations for repairs. When they state they will complete the work by the end of the day, even if it goes beyond there normal working hours, they honor that commitment (as i experienced by picking up my car at 7 pm on a Saturday). So far Caspian has exceeded my expectations!

A trustworthy and professional family business. Lynette and Bryan were great!

If you are looking for an honest mechanic who knows what he is doing… Caspian Auto Care is the place! Recently had door locks replaced at another well know Dublin mechanic but they screwed up and installed a part backwards which caused battery to drain… now car won’t start. Towed car to another well known Dublin mechanic and they sold me a new battery but they couldn’t figure out problem. New battery drained again… had to have car towed again. So I decided to give Caspian Auto Care a try… he was able to identify problem right away. Brian takes the time to get the job done right! Brian is a straight shooter and doesn’t give you BS… I appreciate his honestly when he explained «we are NOT jiffy lube» don’t expect your car in 30 minutes. This is a small mom & pop shop so you have to leave your car until he can diagnosis problem correctly (you cannot rush perfection). Brian is very honest mechanic, takes time to show you exactly what went wrong and gives you copy of all diagnostics test results.

As an engineer who is also a «car guy,» there are a few things I look for in a repair shop:
*Mechanical competence (I can quickly sniff this out)
*Ability to explain/​justify the repair
*Reasonable price («rock-​bottom» often scares me — just give me reasonable)
*Good customer service
My experience with Caspian was first rate. I got stuck with a failed water pump on a Saturday (when many shops aren’t even open), and was stuck calling around using Unilocal and comparing prices and timelines from various shops. I got a number of different quotes, but Brian at Caspian took the time to give me a range of estimates based on the depth of the problem, and it was clear that he understood the repair before he even looked it up. I for one really appreciated this, and they ended up performing the service for LESS than they quoted (which was already quite competitive). When I picked the vehicle up, they had done a basic evaluation that did not smack of upsell, but was spot-​on, and they didn’t employ any scare tactics, just mentioned a few things I should keep an eye on. That is what many of us want in a shop, not just fair pricing, but an eye toward fixing what’s wrong today and another eye toward being aware of what might become an issue in the future. This is less of a «repair» shop and more of an «auto care» shop, and that’s a compliment.
Family business, schedule-​friendly, high service level and follow-​up, good for their word. From now on, this will be my «go-​to» for automotive care for my Suburban.

I made an appointment for a wheel alignment on a Friday for the following Tuesday. When I brought in my car, I told Caspian that I needed the car back no later than 3p. I figured since I made the appointment in advance, it would be one of the cars that would be looked at first. However, when I called at 12:30p, they said the car was recently put up to be inspected and then they were going on lunch break and I would receive a call to let me know what the timeframe would be.
I figured a 1 and half hours for lunch should be enough. So I asked my friend to drop me off. It was 2p and the place was closed. I figured I’d have to wait an extra 15 minutes. They didn’t return from lunch until 3:15p. I was already late picking my daughter up from Oakland, even though I told them I needed it back by 3p.
I hate writing bad reviews and barely ever write them as I know that things do happen. But at least I expect some communication. The sign on the front door said that if they weren’t back, they would be back by X time. But the clock stating that time was blank. I couldn’t even leave because I really needed to pick up my daughter. So I just kept waiting outside in the ever disappearing shade in 105 degree whether without a ride and zero communication.
For a place that has so many different 5 star reviews, I wanted so much to find a reliable place near me. But sadly, Caspian is not that place.
As an aside, I was quoted a price that another place beat by 20%.

I just moved into the state and tried this firm out, because of the Unilocal reviews. I agree that this place is very honest and friendly. I will definitely go there again.

Does Caspian stand for Japanese family? No, but Caspian has taken exceptional care of our Honda Pilot and Acura TL the last couple of years and makes us feel like family through their genuine protection in our cars and our pocket books. Not only that but their attention to detail and prompt service, returned phone calls and heads up for future maintenance needs is all greatly appreciated. Thanks Caspian!

I had an issue that has since been resolved.

This is the auto care place you only thought was in your dreams. Peace of mind!

Wonderful customer service. They find what’s best for you!

Lynette and Bryan are very trustworthy. In the past, I have found it hard to find a reliable mechanic. Not so here. Have a problem, but not so sure? Bryan will test drive it with you to see what’s up. No charge!
Problem with possible oil leak? Bryan tops it off and Lynette just makes a note to add another quart to our bill on the next oil change. Bye bye, see you next time.
Just awesome, old-​fashioned, trustworthy service.
We take all our cars here. They adjust… the new car, we want stuff done right, the old cars, just keep ‘em running.
Highly recommended. Don’t want to be ripped off? Come here instead.

By far the best auto shop in the area. Very knowledgeable and kind. You’ll get great service for your money.

The service was great! Lynette was personable and took her time to make sure that we were thorough and all my questions were answered. The work was completed quickly and well. The price was right (acoording to the
estimator) and they didn’t try to sell me anything I didn’t need. Such a refreshing experience!
Thank you Caspian!