I just had an amazing customer service experience at the Dublin Kelly Moore store. I was trying to get a gallon of paint that they had custom made for me in 1999. All I had was an old receipt. I took it in the store and a wonderful guy named Timothy found my record and a paint swatch from 1999! Wow! He made me my paint in less than 5 minutes. It was on sale and he even carried it to my car. I cannot remember the last time I was treated so well at any store. Thank you!
Gina R.
Évaluation du lieu : 4 Livermore, CA
updated 2÷6÷14: After speaking with Alida last night, the District Store Supervisor, I would return to Kelly Moore for business again. She apologized and offered to have a rep from their store work with me on another color match at no additional cost. She was sincere & I think did appreciate the feedback as they are and want to satisfy their customers. I just spoke with Rob who was not helpful and unwilling to work with us on terribly mis-matched paint. We brought in pieces of our actual paint to have them custom matched for a standard Kelly-Moore color(up until 1 year ago when they changed their color base). After touching up our house, the color was much much lighter & clearly did not match. When asked if he would be willing to remake it free of cost because of the bad mismatch, he told me we approved the color and there was nothing they could do other than try again at our expense. Terrible experience, terrible service, hence 0 stars if that was an option.
Chris R.
Évaluation du lieu : 3 Honolulu, HI
I like the paint there, it is better than the paint from Home Depot or Lowe’s. But the people who work there does not have vast knowledge of paints and colors. When you buy paint there, go with the color you went in there for, not what they think you should get.
Henry S.
Évaluation du lieu : 5 Dublin, CA
For me its all about convenience and great service and Kelly Moore Paint Co has it! It SOO much faster than going into Home Depot, Lowes or OSH. Although I would recommend going in on a weekday or late afternoon on weekends if you need a custom paint color as the weekends can get pretty busy. Their service reps were really friendly and provided great service. Some of their supplies however are slightly more expensive than Home Depot but you’re paying for convenience.
Blair k.
Évaluation du lieu : 5 San Francisco, CA
Hands down the best experience a clueless– do– it– yourself– for– the– first– time kinda girl like me could have!!! I wanted to start painting my condo I have been in for the past 4 years and I finally got up the nerve! I know this place because I have passed by it every day for the past 4 years. thats all. I walk in and I immediately recognize the fact that I am utterly lost. I take in a 360 degree view and suddenly I start shrinking and the store is getting bigger. Very quickly a young man approaches me and asks if I need help and of course with wide eyes I let him in on a lil secret… I know absolutely nothing about all this home improvement crap! HAHA. like he couldn’t guess! I was wearing fake eyelashes and heels! hahah! I bought a bunch of basic crap that I needed for the job. A roller, a pan, some roller brushes, a can o paint and key thing to open it, an edging brush and some tape to tape off walls and such. I got this color for my wall called Cancun yellow in an eggshell finish. cause thats what he said was most popular. The yellow is so awesome! I only needed 2 coats! I will definitely come back for more paint and home improvement needs!
Bill C.
Évaluation du lieu : 5 San Ramon, CA
These guys are awesome. in a world of do it yourself people, these guys are true professionals. Just walk down the aisle of some big Home Depot or Lowes and you might be lucky enough to spot someone who works there.(Take your camera with you, an employee sighting is as rare as a Bigfoot sighting!) But this place is well staffed, and better than that, they know what they are talking about. The paints themselves are actually much better than anything I have gotten from the big hardware stores. Kelly Moore paint goes on smoother and in a single coat. Yes, it costs a bit more, but you get a lot more coverage out of it. So, it’s more economical to go here. Next time you need to paint a room, give these guys a try. Will I be back. I own a home, of course I will be back!