Kenneth’s Hair Salon and Day Spa

I moved to the Columbus, Ohio area over 20 years ago from the suburbs of Detroit, Michigan. I would drive back to Michigan every 6 weeks to get my hair colored and cut by a salon that was rated one of the top 200 salons in America. I wanted to have my hair cut in
Columbus, but I never saw a haircut on anyone that I would ask where they had it done at.
That all changed recently, my son was having his hair cut by Becki at Kenneths in Dublin and he suggested I try Becki, he was sure I would love her and her haircut.
I made an appointment with Becki and was a little apprehensive at the time
I arrived for my appointment and was immediately seated in Becki’s station, she took time with me making sure I was satisfied and she was very confident in her talent. At this point, I told her to do what she wanted as I knew I wouldn’t be disappointed by whatever she did
The end result was amazing, gone are my trips to Michigan, in my opinion, Becki is the best and I will go to her forever!

I know this posting is late, but I still wanted to review. I went to Kenneth’s on 04÷08÷14 and asked for a simple shaping and trim of my short, curly hair. I also told the stylist, Meghan, that I was new to town and was looking for a permanent stylist. Not only did she cut my hair incorrectly (and by incorrectly, she left two sections of my hair longer than the rest to where my husband noticed) but she sent me out the door with a wet head after charging me over $ 40! I called to complain and was sent to a different Kenneth’s Hair Salon. The stylist there confirmed that two sections of my hair were left untouched. I never got an apology from Meghan. I also complained to corporate over Email about the cost and service. They said that since they «fixed» my hair for free, that was their service guarantee. Well Tanya from corporate, it WASN’T «free» as it cost me time and gas money. Again, no apology, no gift certificate, no nothing for receiving what appeared to be a rushed and incomplete haircut. Maybe it’s because I have short hair — she just didn’t seem to care about doing what I paid and trusted her to do. I’ve since had two haircuts from Trenz in Old Hilliard. Susan charges me $ 30 and gives me not just a good haircut, but a great haircut.

My regular hair stylist is on maternal leave so I decided to go to Kenneth’s. Everyone was very kind. My stylist was actually ON TIME, that’s something I’m gonna talk to my regular stylist about. I got a cut & style and I look pretty good. I was in and out within an hour… nice! The price was a bit higher than I’m used to but you get what you pay for.

I’ve been going to this location of Kenneth’s for over 5 years. For me, the important factor is finding the right stylist – Talented, with a Personality I get along with. I found that here.
I believe that you have to develop a relationship to achieve the results you want. It doesn’t happen on the first visit. Going slow – not asking for radical changes until my stylist «knows» my hair and the trust level is there.
I love my hair; color and cut AND my stylist! But it didn’t happen in one visit.
No negatives from me on this one. The salon atmosphere is professional and friendly.
I would and have recommended Kenneth’s.

I was thinking of going back to Kenneth’s to «give them another shot,» but after reading the negative posts – and in regards to the location I was specifically going to try, to boot – I am changing my mind.
I, too, had a bad experience with Kenneth’s a few years back. The coloring job was good, but the lady rushed me, just as it seems to be a «trend» with most of the stylists. I suspect the company pushes the stylists to «show off» how lightning fast they can go. Unfortunately, it’s at the expense of the end result, as well as the treatment of the client therein.
I, too, had the same problem Vicki posted. My stylist was DIGGING into my head. Even someone with an iron noggin would’ve been near tears. I almost felt like a flea-​laden dog that she was trying to de-​louse. It was too much.
Most importantly, the cut I had asked for was an angled blunt cut; instead, I received the «bowl on the head and cut around» page boy look. I was not only clear about what I wanted verbally, but I even brought pictures. Plus, the angled blunt cut is quite popular.
I am getting married next week, and I will have to find elsewhere to spend the amount they charge, but with better service. For the price they charge, none of these issues should ever arise, but alas, it sounds like a pattern at Kenneth’s.

I was a bit disappointed. It’s just that when you put a product up to another of equal cost, you can definitely judge the value of a dollar. For a $ 35 men’s haircut, I would expect to not be in and out in 15 minutes only to find missed hairs later that day. Come on… I’m a guy and even I can tell when I’ve had better salon experiences for the same price. Even take away the massages and conditioning and extras that other «high-​end» salons offer and I will be fine. But charge me $ 35 and not even trim my neck??? I would probably give three or four stars if I received this experience at your typical mall/​strip mall, family haircuttery.

When my hotel blow dryer bit the dust two hours before my parents’ 50^th anniversary party, Kenneth’s rode in on the white stallion and saved me from flat hair… sort of. A panicked call to their appointment line granted me an appointment just 10 minutes out, and on arrival, the cheery receptionists welcomed me with forms repeating the info I’d just given on the phone.
And then I waited. And waited. And waited some more. I stared at the serene wall of products and corporate coffee setup for a while. After 25 precious minutes of waiting, I finally approached the desk, only to be told there had been a change, and I’d be going back in a minute. It was not so cheery. I reminded them of my tight time frame, then sat down and waited. Again.
My stylist finally appeared, brought me to her chair, and asked how I wanted my hair styled. I explained it was freshly cut (4 days before) and freshly washed and conditioned (2 hours before) and I needed a blowout and product to jack it up, give it height and movement. Told her the products my stylist used to achieve success, told her where my surprise cowlicks were, and that mousse was a complete waste in my stubborn and coarse hair.
After a quick shampoo, she told me she would dry it and then let me style it myself. Um, what? I told her that SHE was the pro and she could style it. After she loaded it with mousse and half dried it, I realized I had been silly. She added product, teased a little, curled a little, sprayed a little, and voila!
I had a hairdo, but somehow she had managed to make my wispy razored cut look blunt and helmet like. My cowlicks were pointy. I scrunched a little while she asked if it was okay, wondering if I had enough time to dress and do my makeup when I got back to the hotel.
Yes, I told her, it’s okay. Meaning, okay, as in, just barely, as in, I don’t want to roar like an angry dragon, as in, all that waiting time is now gone and this hideous old lady look is now it, okay?
Trotted out to the desk to pay, added a basic tip, and roared away in my rented coach, patting the solid mass as I drove. On arrival at the hotel, I told my husband I’d just had my hair done. You did? He asked, stunned.
Yeah. It was THAT BAD. but it was party time, so off we went. I can’t WAIT to see those pictures.
Years ago, Kenneth’s had a great reputation, and their salons give the image that they’ve kept up with the times. This stylist, not so much. This salon, even less. One of the things that especially irked me was that coffee setup. Clients were told to help themselves. On the far less fancy salon where I normally bring my hair, clients are offered, and then brought, a beverage. A small touch, but one that speaks volumes.
Kenneth’s, alas, was not my hair’s knight in shining armor. If you’re contemplating a visit, save yourself and go to another salon.

In my mind, when a woman goes to a Day Spa or Hair Salon, it should be a relaxing stress-​free experience. From what I have read in the reviews of Kenneth’s Salons, people are having the same experiences I have had across multiple locations. Here is my «Little Shop of Horrors» story for the Kenneth’s at the Dublin location.
I had been going to this location for a while and enjoyed my stylist. She was nice, seemed experienced and I never had any problems. (I get my hair highlighted or colored and cut. Sometimes, I use the spa services.) My stylist quit about a year ago (that should have told me something). Since then, I have bounced around to different stylists there trying to find one that fits with me and what I want.
The first stylist I went to was okay. She had short, dark hair. The only thing I didn’t like is that she kept trying to convince me to go with short, dark hair. (I have long blonde hair). I don’t want to have to fight with my stylist about my cut, etc. I have tried short, dark, even black hair. I’m comfortable with my style now.
This stylist wasn’t available when I went to make an appointment so I tried another. She told me she had just recently gotten out of retail (and already she was a Master stylist there!) She was nice and talkative, but when I got home my highlighted hair had huge odd chunks of dark color in it. It looked like I had done it myself.
Next stylist by default was the last and probably the worst experience I have had there. I even gave her several chances. This last time I said, «I’ve had enough! Why am I doing this to myself?»
A few things that happened in past visits and then I will tell you the straw that broke the camel’s back. By the way, the stylist is Victoria (proceed with caution). She always seems to be running late, so it always feels as if she is rushing through doing your hair. She has banged my head with the hairdryer, cut her finger with scissors (because she was going so fast) bleeding everywhere, burned my scalp with bleach and more. Why did you go back, you ask? Well, I felt bad for her about the cut finger and when I told her that my scalp felt blistered. She told me it was probably because I was on my period and it was just a fluke. That happens to other people she said (even though I just read online those cases are very rare). She said if I had taken off the color, she wouldn’t have known what to do and my hair color would have been orange. Doesn’t sound like much of a choice to me. After I got home, I was picking dead skin and scabs out of my hair for weeks. That should have been enough. I’m too trusting and forgiving I guess. I thought it was a fluke since I had NEVER had problems getting my hair colored before.
I waited a little longer to go back the next time. This time was so horrific, I won’t be back. Again, she was late. Again, she rushed. I had to stand to get my haircut. When she wanted me to turn my head left or right, she told me but she also yanked it with her hands trying to push it farther than it wanted to go. When I was sitting under the dryer, I was in pain (no period this time). What do I do? Have orange hair or maybe this will be over soon. It usually tingles but not like that did. I watched her cut a guy’s hair when I was under the dryer and she was much more friendly and seemingly gentle. Maybe she should stick to guy’s hair. When she finally came to get the color off and (I thought) relief was coming with a shampoo. She dug her fingernails into my already singed scalp and began to scratch it like you would scratch a dog’s back. Not massage, scratch… digging her fingernails into my scalp. I should have left right then, but I didn’t want to cause I scene («Smile and wave, Boys») and I think I was in shock and disbelief. She got water all down my back. Not a little. The whole back of my shirt was soaked. She began to brush my hair to dry it and this wasn’t a gentle process either. She bumped my head and dug the brush strands into my head, yanking on my hair. It was horrific! I walked out of there emotionally spent and with a wet back. I’m done. Really? My head was oozing, blistered and again I had to pick dry skin from my scalp and it was far worse than the first time. I would rather go to the dentist and have a root canal than go through this a third time.
The prices there are a bit hefty for that kind of treatment. I should have brought all of this up to her but when I had told her about my scalp being singed before, she offered no solutions and made me feel like it was not her fault and she just couldn’t understand it. In all of my MANY years of getting my hair highlighted/​colored, I have never had my scalp burnt or had any uncomfortable experiences at all. This was, by far, one of the worst hair experiences of my life!
The only redeeming quality of this day spa are the receptionists… always smiling, friendly and polite.