Lights of Pleasanton

Please do not waste your time at this establishment.
I am all for supporting small local shops when I can. I was in need of a special light bulb for my kitchen light. I Came to this store 5 years ago and got a few. It was great and effortless.
1 month ago I went in and wanted to pick up more light bulbs. Wow, I thought I was walking into a dark out-​of-​business store. Actually, it is creepy inside. Items are displayed on the floor in cardboard boxes, there are layers of dust on items, no one greets you, minimal lights are on (even though it is a Light Store) and unorganized merchandise half opened layed out on the middle of the showroom. I spoke to Nash, he said it was out of stock and that he would special order them but I would have to pay now and he would call me when it comes in, which would be a week. 3 weeks go by and I dont get a call, so I stop by. He tells me it didnt come in. He makes a call and tells me it will be in 2 days. So i said ok I will come back. Another, 2 weeks goes by and still no call. I revisit Nash and he states that they never came in. I ask for a refund and it took him over 10 minutes to look through his cluttered desk. Awful! After 2 months I just gave up and wanted my money back. I wish I could ask for my time and energy back also.
After that refund, the next day he calls me at my home and lets me know that he has the bulbs and they are in stock.
No thanks, Nash!
If he would have followed up with me and just let me know it was going to take 2 months to get a light bulb, then maybe I would have stuck it out. But no follow through and no accountability.

We had a great experience here, happened to be in the area to pick up some furniture, and stopped here for a light fixture. The owner helped us work within our needs and budget, and was very kind and informative. Parking was great, selection was huge, and the showroom was full of a diverse styles and prices. Would totally go back if I was in the area!

Owner didn’t care to help me with my questions and nor was he interested in business.

We bought a VERY expensive fan/​light, but I don’t recommend you buy from here if you want your product quickly. Check Amazon first for better pricing. Owner does not return calls or texts, buyer BEWARE!

We stopped at Lights of Pleasanton looking for a light fixture for a bathroom remodel. Nash was very helpful and spent a couple of hours going through various catalogs with my wife and I. We ended up getting lighting for four rooms.
We discovered that one of the fixtures arrived in the incorrect finish after the fixture was installed by our contractor. Nash took back the fixture in the opened box and got us a new fixture in the correct finish.
It was a very pleasant experience working with Nash and would recommend them to anyone.

If you want to experience lying, fraud, disrespect, and breach of contract, this is the place for you. Truly pathetic. Six Casablanca fans purchased with installation promised by May 1, 2014. I received no call by this date and when I called Nash (perhaps the most dishonest person I have ever encountered), I was put on hold for 20 minutes before being given a number of excuses. Big mistake by me: Giving him the money up front. When the fans were finally in the store, I was forced to load all of them in my vehicle even though they were doing the installation? How professional. Their installer was a young guy, who had no clue. He was at my home for two days trying to install the fans, and my house was newly constructed with pre-​wiring for fans! When he and Nash left after the second day, the fans wobbled excessively. Also, when you turned the light or fan on in one room, they all turned on! Yes, I am serious. Nash gave me the number for a Casablanca authorized installer. Wait, Nash, isn’t that what I paid you for? The installer came by, looked at the installation effort and said Casablanca may not warranty the fans due to the substandard installation. Thanks, Nash. I asked for a refund and for him to take back his product and he refused. He said my order was a «special order». Again, I am not making this up. Casablanca stepped in, fortunately, and have agreed to replace all of the fans and install them correctly. Be careful with this «business».

This type of business is why its important to support local business, so it doesn’t go away.
I went here at wit’s end after trips to the big box stores trying to find some mini pendants. Because I had a unique preference to have stems instead of exposed cords, Nash patiently walked me through all the options available in my price range through the catalogs and even got the lighting manufacturer on the phone to see if my selection could be easily modified to get the stem I wanted. THIS is what you don’t get shopping online or from big box stores, expertise and attention. Yes, they’ve gotta have a profit margin because a skilled pro is helping you but so so well worth it!

I came in here to get a simple repair. The owner (Nash) made me wait literally 30 minutes to finish talking with the customer. There were two other employees, but when I asked them for help, they said that «Nash knows everything. Wait for him.»
My question is: Why do you have employees in a lighting store who are not knowledgeable enough to help customers?
Anyways, after waiting 30 minutes, I asked him if he could do a simple repair.
The owner (Nash) quoted me $ 45 for part fee and $ 25 for labor fee.
I looked up the part prior to going there and it was only $ 8 on amazon.
Conclusion: Don’t waste your time by going here. Everything in this store is over-​priced and they try to rip you off.

I went in to Lights of Pleasanton to purchase replacement light bulbs for my can lights. They only had one of the bulbs I needed in stock, and told me they could order the other two. My first concern arose at the cost – $ 23 per light bulb. Are you kidding me? I bought two similar bulbs (same brand even) at Lowe’s for $ 8 each. But, since I couldn’t find the correct hue anywhere else, I purchased them. After going home, I decided that I only needed 2 bulbs, so figured I would «return» the extra bulb when I went to pick them up. Upon picking up my «order» I was told th

bought 2 casablanca fans — nash was super helpful and nice. even though we showed up 2 minutes before closing and took our sweet time in deciding…
Got the fans up — and they are beautiful !
thanks Nash!