REI

I only buy stuff from this place when I find something on sale or on clearance. It’s a fun place to shop. Customer service has always been outstanding. Occasionally there is a greeter at the front entrance. A lot of employees asking you if you need help with anything once you are inside the store. Great place to do business!

HMMM… The staff has always been so incredibly knowledgeable and helpful on prior visits. But, not the grand expertise experience I wanted from the staff today.
I did my research ahead of time and determined I wanted to purchase either the Thule rooftop bike rack, or the Yakima. There appeared (middle of the day during the week) to only be like two or three staff members working. I had seen the Yakima displays in the past, as well as the Thule. But, this day, there wasn’t a display for the Yakima roof bike rack, only the Thule. So, I lingered around waiting for the one guy working the bike section to finish with his customer. A staff member came out from the back room and offered to help me. When I explained the specific rack I was seeking (and had seen at REI so many times before), he looked puzzled, and went over to the computer to look it up, which he found online. Sure, I have seen it online, and in the store too. I want to see it and the Thule side by side to compare before I make my decision. He shrugged his shoulders and said, «I dunno, I haven’t see it here»… Then the guy I was originally waiting for chimed in. I told him exactly what I wanted, and he looked like I just spoke German to him… said he had never heard of it. Guys, I have seen this exact model for over a year on display right here, AND it’s at REI online. Don’t tell me you have no idea what I am talking about.. . The guy who had come out from the back room went back there to see if he could find them.. . sure enough… he comes out with one. The second guy says «OHHH, I didn’t know you were talking about this one»… Get ready… What part of Yakima Forklift Rooftop Bike Rack is confusing to you??? (for those wetting your pants right now, it’s probably the most standard Yakima rooftop bike rack they sell)… OK, so now can you find a second one for me?
Got it…
I get to the register, and the cashier is having some difficulty with getting the register to function properly. To the point where one person put their stuff down and walked out.
It just wasn’t a great experience.. . and, yes, I am an REI member… so does that make me an owner who can request the staff members be trained better??? If so, then make it so…

This store is awesome! Staff is unfailingly helpful and friendly.
Best of all, the company is a co-​op. This means members and employees own it. Join at no cost, and you’re a member for life.

I went between so many stores and calling them on New Year’s Eve, but I THINK it was this location (could have been Mountain View, I can’t quite remember)…but my thanks to Dillon for being the only adept employee to know the difference between zinc and tangerine when I called around for a specific tent (I was under very strict orders to get the tangerine Starry Night tent!!). He even went so far as to tell me on the phone that he was holding it and had it waiting for me, which indeed it WAS the correct color when I went in; I was a little shocked after all other locations were either out of stock or selectively color-​blind. He was busy when I was paying for it so I couldn’t personally thank him, but you really saved the day, sir! Thank you thank you. :)
Another HUGE shout-​out to Barbara I think at this location for going above and beyond to get me ANOTHER tent… that friggin’ tangerine is like the Fountain of Youth… impossible to find! She called every last store listed with the remaining low quantities and Santa Cruz was the very last store with the last one and she had it shipped for me. Barbara, you are wonderful.

Woo hoo a REI in Dublin! How did I not know this? I usually go to Berkley, now that I know ones closer, I decided to bite the bullet and invest in the membership for $ 20.00. I got a bonus card for $ 20.00 off one item for signing up, which means it didn’t cost me anything for the membership. And I got a and a coupon. And other stuff. So now I’m in, I get a dividend every year, which I’m sure will just be spent on more toys.
In the beginning I had a little bit of a frustrating situation applying them, but the managers all helped me through it with no problems. That’s the best you can ask for out of a company besides the day to day stuff, if something goes wrong, do they care enough to take care of you? Well they did with flying colors.
If your an out doorzy type, it’s worth it. I’m not talking about sitting on your butt watching sports, but participating. You know your not going to just buy one thing, so getting 10%back is a good investment. To REI Dublin, I’m a hiker and a Kayaker so keep it stocked with stuff! And thank you again for going over the top! XOXO –Stacy

I purchased from another REI store a Goal Zero solar-​powered battery used to charge an iPad and/​or iPhone, and its instructions — from the company that sells them (they are manufactured in China) — were next to useless. In fact, they are unnecessarily confusing and almost a total waste of paper. There are all sorts of parts and cables with the kit, none of which are intuitive in their use or function.
Enter Katie, who works in the Dublin REI store.
Katie spent the better part of a frustrating hour with me trying to understand the system, and trying to help me understand it. We finally learned that an essential cable isn’t included with the battery and solar panel kit. Neither of us could understand why the company that markets these kits does things the way they do, but Katie was real trooper and stuck with me until we both figured this kit out to make it work.
Katie is an absolute rock star.
Thank you, Katie!

I’ve been to this REI on rare occasions. Prior I was here to look for deals on water shoes and this past time was to pick up lift tickets for Sugar Bowl. It’s not a busy REI but then again… what REI is? There’s a small little parking lot in the front.
What I like about this place is that it’s quite bright and airy which sometimes I feel some REIs are a little bit cramped like Fremont. I think it’s because it has super high ceilings.
Everyone here is quite friendly but sometimes to a fault. The cashier was basically the only one doing checkouts and a line was forming behind me and someone had approached her for a bandaid. She had to stop everything she was doing to attend to her. It would’ve been nice if she had called someone to attend to her or get someone to handle the register. Still I was able to find what I wanted and get out.

All I wanted was water purified tablets. What I got was a 20min schpeel on how I should become a member for $ 20. What irritates me the most is that I had to politely say no 3 different times.

Great location to go and look at bikes and camping gear, I do have a small complain for Tim he was very helpful but when he offered us the REI membership he assumed that my friend and I were broke and used that to leverage the membership, I get that I was dressed like a bum but I had just came from the gym and didn’t want to dress up to look a biking gear and plus he doesn’t even know my income so why assume? He was being nice to me the whole time but a jerk at the same time, Idk how I feel about this place since the cashier was very talkative to the rich folks she was helping out but when it was our turn she didn’t even want to talk to us. My best advise if you don’t look wealthy they will look down at you go to another location. I’m only giving this place 3 stars for their selection. I’ll be going to REI in Fremont.

Bicycle Shop: I miss Bryan, the former Master Mechanic. He’s at the Concord shop. I had a simple chain replacement on my very old 1970’s 6-​speed by one of their newer techs. The chain was skipping, so I took to another bike shop in Fremont and they said it was the wrong size (links didn’t fit correctly around the teeth). Links too short. $ 26 for new chain and install. Not going back to REI for bike maintenance. They may have replaced Bryan; but they normally hire newbies that have little experience. Stick to your local bike shop, someone who knows all types of bikes and different parts/​sizes and troubleshooting.

If you want good information about an outdoor product this is the place to go. The staff are very helpful and know what they are talking about. I also like the REI brand too they are usually awesome products and last a long time.
Came in today to exchange a gift and the process was very smooth and easy and signed up for their membership program for myself and my family. I’ll defiantly check this place out more often.
The clearance racks always seem to have an awesome selection too!

Love the options that they have for outdoor and sport attires.
It’s my first time to buy a bike at REI. We really liked the time and care they take to help our 2 toddlers pick out their big kid bikes. They provided us the option of doing a test ride at their back parking lot. The people who work at REI are there because they love what they’re doing and have a real interest on the products that they represent.
We only went to visit to return a defective top that I bought online. But we ended up walking out buying 2 brand new bikes!

I’m a long time REI member!
And how happy I am too that REI is in Dublin. I never lack for interesting things to browse and shop here. And the deals they make keep me and my family coming back for more.
This is a good shop and a good location.
Now, if they could do something about parking it would be perfect!

I was looking for a pair of top quality trail running shoes. I was fortunate enogh to be served by Gary in the shoe department. He was very patient and courteous and helped me make a good choice. He even help me to understand the proper size shoe to buy.
Gary also made sure that I tried out the shoes on the rock pile testing device. He wanted to make sure that my toes did not get crunched in the shoes. He was right to suggest the correct size for me. Without his suggestion, I would have made the wrong choice. Thank you!
This was a top notch experience. Honestly, there is nothing you could do to improve. My hat is off to Gary in the shoe department.

I needed a wind-​proof cycling jacket since the weather has been less than ideal lately in the Bay. Came in about 5 minutes after opening today thinking i’d get a head start on the crowd. Boy was I wrong! The place was full of humans!
There was a LOT of cycling apparel on clearance (30% off marked price). I managed to take an additional 20% off with my membership price so I had to get on it!
They even carry White Lightning (Dry chain lube), which I can’t get at Livermore cyclery anymore.
I even managed to find a good pair of Pearl Izumi gloves that kept my paws warm on today’s ride.
I would recommend one to pay for the membership since members get 20% off any one item each visit and get 10% of their total purchases back each year as dividends.

Bike shop at REI is a disappointment… I always end up having my time wasted here because the staff doesn’t know what they are doing. I purchased a front rack for my Navarra Rondonee that is a touring bike. I had to return it the next day because it didn’t fit. The staff wasn’t sure what would fit but they knew REI no longer carried racks for the touting bikes they continue to sell.
I really recommend not buying a professional bike from REI. They don’t carry parts for the bikes they sell and staff reported to me they are all part timers, so I shouldn’t expect so much…

This is a cool REI location, but it’s pretty small, and the selection is limited. If you need something more basic they’ll have it here, but they don’t have everything that the larger stores carry, and especially not the mothership Berkeley store!
It is a really easy place to get to though, and since the Brentwood location shut down, this is the closest one to me now. The employees are really friendly & helpful, and they actually know what they’re talking about! It’s nice to have someone working in a department, that know what all the products are for, & can give you their personal opinion on certain items, as well as show you how to use them, or tell you what the item would be good for, to use!

Good ol’ REI. This location couldn’t have been in a better location on our way out to Sequoia and King’s Canyon. We had stopped for lunch in Dublin and, when looking for a place to stock up on a few things for camp, this REI popped up.
It’s the same across the board, as far as REI goes. Great customer service, great selection of brands, and all of the wonderfully expensive gear you can convince yourself you do or actually do not need. Thus, this made our trip and easy «in and out» procedure.
Love REI and never have any problems. Glad to be a member.

It’s your typical REI, like any other REI. The staff here is very friendly (like most REIs that I’ve been to), and everything is organized so that things can be found easily.
I really love this chain. I honestly find that most everyone I encounter at these stores are generally happy and friendly people (maybe because they tend to get outdoors regularly and drink in that sunshine). I’m never unhappy when I come to these stores!

I have found myself coming back again & again to this REI location & it is definitely among my go-​tos when looking for anything travel-​related
This latest visit found me in search of a new backpack — the inner lining on my old one was literally ripping apart, so I finally had to accept the fact it was time for an upgrade
And finding a backpack is quite a chore! I have been sporadically looking at backpacks, travel packs, day packs, etc… for forever b/​c I’m extremely picky when it comes to styling
I like lightweight w/​lots of pockets, multiple compartments, & horizontal zippers but up until this latest visit, the planets were not lining up
So fate must have known my poor backpack was on its last legs b/​c I found a North Face backpack on this visit, that fit all my picky criteria… and it was a fun purple color to boot — why have boring black all the time?
Also scored a waterproof outer cover which I have always been looking for — to keep all my stowed goodies nice & dry… I’m set!
And since I can’t leave there w/​out a good tour of the store, lucked into an adorable pair of Life Is Good snowman jammy pants on sale for like $ 10!
The Mr found a nice cooling shirt that will be perfect for an upcoming trip to New Orleans — fancy enough for dinner yet cool enough to combat the humidity
Plus, got to use my yearly dividend for an even greater discount which is yet another reason why I love, love, love REI