Simpure Salon Spa

thank god this place closed! horrible horrible horrible! the lady ruined my hair! yikes!

I went into Simpure to use a Groupon. I called to confirm the time and no one picked up. I called again later to ask for directions no one picked up the phone. When we arrived, no one was at the front desk. Once we were finally greeted, they ended up being an HOUR behind schedule! While getting a facial the person preforming the service was not knowledgeable about what each step of the facial and she also was not able to explain what other products would be good to use. Her one tip was to get some sort of peel, even though we discussed I had sensitive skin, when I talked to the other worker they said that would be very rough on sensitive skin… good thing I didn’t take her advice. Overall the experience was not good and I would not go back. I was very disappointed since Aveda locations are usually amazing.

I used a Groupon to get services from Simpure, specifically a hair cut/​blow dry and eyebrow waxing. The eyebrow waxing service was okay — I’ve had much better. I was surprised as other places I’ve been show pictures of various eyebrows to see what you are looking for, but they didn’t do this. She asked how thick/​thin I wanted and then started waxing. My eyebrows are a little uneven (the arch particularly), but if she kept trying to even them out then my eyebrows would be gone. In addition, all of the other places would pluck out the hairs that didn’t come out with the waxing, but she didn’t do this either — I ended up doing it when I got home. In addition, she waxed one area a number of times and now I have skin that was taken off. So, in regard to the eyebrow waxing, I would give them a 1– or 2-​star.
In regard to the hair cut, the artists did a great job! She listened to what I asked for and cut/​styled my hair the way I asked. I would give the artists at least a 4-​star if not 5-​star.
Customer service was impeccable. The female at the counter was very nice. They are an aveda salon, which means they have the complimentary services like tea/​water and you can choose your other service (neck/​shoulder massage, hand/​arm massage, etc.). They used a very relaxing/​refreshing oil that was put on my palms when I had the massage, which was so nice! When I checked in and asked if I wanted water or tea, I asked for water, but I never got any… This, to me, wasn’t a huge thing.
I asked when they opened and they said they had just opened about 18 months ago. It’s located in the Shoppes at River Ridge, which are fairly deserted… but, I would recommend going as the services are reasonably priced (I had a hair cut/​blow dry for $ 40, which is pretty good for a hair cut I think).
I wouldn’t go back for the waxing, but I would definitely go back for a hair cut.