Does not understand basic printing and design principles. Had a 4-up 8.5×11″ flyer I needed to print and they did not understand how to cut the page in quarters, even though the design was obvious. I had to put cut lines on there to show them where to cut it. Even still, they would not format the PDF to print correctly on the paper(they used fit-to-size instead of 100%) and we had to go in several times to look at proofs which were incorrect. They are the cheapest option but a hassle.