Enterprise Rent-A-Car

Love enterprise never had a problem with them made my reservation online went in and was out quickly. Return was just as smooth both times. I loved the 2016 Nissan Altima I had gotten for the weekend! Was only a 64 $ cost from Friday to Monday.

Renting from Enterprise is always a bit of a pain compared to the other companies — they typically try at least 2 or 3 different sell tactics on the insurance (saying «no» is never good enough) and they waste your time with the whole car inspection rather than doing it before you arrive but this location was convenient so I’d dealt with it. Now, they require 2 phone numbers — I have 1 number and it’s the only way to reach me. The woman who claimed to be the new manager demanded that I give her a second number or she wouldn’t rent me the car so I gave her the number for a recording. Congratulations, you got an unusable second number and lost a customer. Unless you have no other choice, I’d stay away, it’s not worth the trouble.

I’ve used this Enterprise repeatedly for renting vehicles during my business trips here in Dubuque.
The staff has always been polite and helpful. I have never had issues with any of their vehicles. They have always had the vehicle I reserved clean and ready to go upon my arrival.
I will continue utilizing this location for future rentals.

I rented a car from this Enterprise Rent-​A-​Car related to an accident and repair of my car. I found them friendly, efficient and helpful and was impressed by how far they would go to pick you up.

While the staff was friendly this branch often makes its own hours. On two separate occasions we had to visit this branch while we had a rental car. Both times we called first to confirm hours and both times, when arriving well before their stated closing time (15 – 30 minutes) we found the location dark, devoid of employees, and locked up.
Also, when an Enterprise closer to our home attempted to call them to close out the account upon us returning the car they weren’t able to contact anyone within the first hours of business.
I appreciate good customer service and when you can get someone, they are just fine. But, I find it unprofessional that this location seems to think it is okay to not abide by posted hours on a regular basis.