Great customer service! I am from California and I don’t think I would ever get this level of support from a business there. Went to the store this morning to get a house key replicated. I had been to Lowes x 3 the day before to get the key replicated, but none of the keys they«cut» at Lowes would work. Today, I went to Locksmith Express to see if thy could do a better job. The employees quickly identified the key I needed and«cut» it; however when I tried it in the lock, it would not work. I went back to the store and described my problem. They«tweaked» the key and told me if I was still having problems with the key they would send someone to the house to assess the problem. Unfortunately, the key would still not turn in the lock, so I called Locksmith Express to let them know I was continuing to have problems. About 90 minutes later Austin comes to my door. He tried the key, quickly identified the problem, went to his van, did his«magic key stuff» and«abracadabra» the key worked perfectly! He tested it multiple times and it worked every time. I can easily lock and unlock the door! I am a very happy camper! THANKYOUAUSTINANDLOCKSMITHEXPRESSFORYOUROUTSTANDINGCUSTOMERSERVICE!
Kate S.
Évaluation du lieu : 5 Dubuque, IA
Locked my keys in the car on the other end of town. Called them and they had the keys out in less than 15 minutes and the employee was super friendly. Thanks for rescuing me!