Dollar Rent A Car

I recently reserved a car from Dollar Rent A Car at Dulles Airport in Washington, DC. for a total of $ 66.05. At the time of the reservation they took a deposit of $ 51.87. At the rental counter on January 27, the clerk kept coming up with higher rental costs. Finally, after saying that I would decline all insurance options (because I have private coverage) he came up with a price of $ 65.50 which seemed close enough to the original agreed price in the reservation. What I failed to notice is that they came up with this price by adding in optional insurance AND the paperwork didn’t show that the $ 51.87 deposit was already taken into account so the total cost of my rental was in reality $ 117.37 ($ 65.50+$ 51.87) instead of the $ 66.05 agreed at the time of reservation. Dollar «Customer Service» says they can’t help because (I failed to notice that) I agreed to the extra, unnecessary and unwanted insurance.
My tip… if you pay a deposit and it isn’t clearly shown on the rental paperwork, make sure you understand when it will be applied and/​or whether it is already taken into account (but not shown) on the Rental Record before you sign off and take the car.

30 customers in line, 2 desk agents. Gave up after an hour with 15 people still in front of me and walked to another agency. I had already spoken to someone wearing a manager name tag who was pleasant enough, but did not /​could not help.

Worse than the worst. Car was dirty. Had over 57k miles. Had brake trouble. Idiot lights flashing. When I dropped it off I had to wait for a checker to take the car back in while the shuttle driver tried to hurry me up. I tried to tell the checker what was wrong with the car, while the shuttle driver continued to rush me. In the chaos I left my home keys in the car.
I realized this while at my gate, but do you think you can call the local phone number and actually get the Dulles counter? Hell NO! There was plenty of time for me to get them if I could have talked to someone and make sure they had my keys! But NO! The call center wouldn’t give me the local number, or patch me through. They told me to go online and fill out a lost item report which certainly wouldn’t help me get home from my local airport.
So, I finally get an email that they have my keys and for a mere $ 30 they will FedEx them to me. $ 30! For 2 keys and a small key chain? I’ve emailed them again and asked if I can just send a postage paid envelope. I am not expecting a satisfactory reply. NEVER AGAIN!