Jos. A. Bank Clothiers

I was recently on a business trip I this part of the country and I rented my car from this Budget office at Dulles. I feel that they did a great job and went the extra mile to solve a problem with a GPS unit that I rented from them. The staff were courteous and prompt… I will rent from this Budget again when I return to this part of the country again soon.

BREAK-​your-​Budget rent-​a-​car is more accurate. I recently had a two-​week rental at the Dulles Airport Budget, which was not cheap. After returning the car in good condition, I was hit with a $ 67. extra «cleaning» bill notice in the mail!
When I called to find out exactly what warranted this expense, which is — by any other rental company — part of normal maintenence costs, the phone number listed on the «please call with any questions» notification letter was disconnected.
I immediately sent an Email, requesting an immediate explanation. There was no response.
Be warned: when comparing different rental car outfits, ASSUME that with budget, you are not starting from zero, but from a $ 67.00 hidden fee that you will be nailed with AFTER the car is returned, when you cannot see what you are being charged for.
Also, they will never feel the customer deserves an explanation.
The hell with Budget. I trust that this public warning will deprive them many times over the extra fee they charged me. The lost business from my company’s future travel to ANY Budget branch will cost them a hell of a lot more than their $ 67.00 after-​the-​fact, refuse-​to-​justify charge.
Is this any way to run a business in this economy?