America’s Best Contacts & Eyeglasses

So after 5 years of using this location and services, I had a half ass doctor today. She was a floater doctor, dr. Shu (Asian lady who you can barely understand). I told her about my eye allergy recently and was most likely because I slept in my contacts, and she said I’ve been wearing the wrong contacts for too many years and that I shouldn’t wear contacts period. Wait… what? She said she was going to change to the old brand of contacts that aren’t new, because all the new ones are pretty much bogus. I told her I was happy with my contacts, and she said not to argue with her because «I come for her doctor opinion, if not I can Google my eye problems» her words exactly. I asked her for a second opinion and she told me they are busy and I need to trust her. She changed my right eye prescription beyond reason and reduced my left eye. I finally got to the wonderful contact lense associate, who was so helpful. I explained my situation to him and he had me try the ones she recommended, after I explained they hurt my eyes, he tried to have the ass clown doctor change them and she refused. Who does that? I was not about to leave with un clear vision, the poor guy as busy as he was, opted to have a manager call me. I still paid 99 bucks for my eye care club membership and a manager plus new doctor is going to call me tomorrow. I hope they follow thru. This Mcdonald fast food style eye exam floater doctor needs to work on customer service. She’s borderline crazy. She yells at patients and is out of control. She needs to float on back to the funny farm. The reason I’m giving this place any stars is because the contact lense guy is just plain awesome and so helpful. God bless his soul.

No one from «management» ever bothered to contact me or show any concern. So i’m pretty sure this comment was left to make it seem like corporate really cares but in actuality they really do not.

Can’t stand them. Yup that’s right I said it. I have been calling them for three days straight and I continue to get the same answer“I’m sorry the doctor is on the back she will call you in 10 minutes” okay cool the first day no one called me back. The second day o called «I’m sorry she will give you a call in 10 minutes… I call a 2^nd time that day, and receives the same answer. I called yesterday and the Dr was on lunch. I decide to go up and talk them personally. «Mam if you would have called a couple days before we could have fixed the issue for you»

Must see Dr. John Mcnees, he is the best! My eyes had always been dry and always had a problem with irritation. Well, I followed his orders for two weeks and my eyes felt way better, my new prescription went down and I got a totally new contact lense that I can wear for a whole month. Btw get the eye care club it’s saved me money, I had my for 5yrs. And it has saved me a lot of money I never had to pay if I had an infection or any complication. They take care of you.
Dr. Mcnees is the Best!
Sunday’s only at this location

I was there yesterday for my follow-​up appointment. Everything was a lot better this time.
The assistant and doctor were both courteous. They took their time to make sure the new trial contacts were comfortable.

I agree wholeheartedly with those who call the 2 for $ 69.95 a bait and switch scam! I assume the only way you can get that price is if you have such a low need for correction that you can basically get through your days without glasses. My two pairs of glasses ended up costing $ 220 with no extras!
I had an appointment for my exam and it was more than an hour later when I was finally called back… and even then, I had to argue about it — the doctor had already pulled my «chart» from the bin and set it in the exam room, when he was called out for something by one of the technicians. When he returned, he grabbed the next chart and called that person. When I informed him that I was next and that he had already pulled my chart and left it in the room, he said he hadn’t. He glanced in the room and said it wasn’t in there. I basically told him he needed to look again because I could guarantee that he put it somewhere in there before being pulled away for whatever. After a few minutes of this back and forth, he finally looked — and there it was, right on the desk!
When it came to choosing and ordering my glasses, there was basically no assistance like you’d get at, say, Lenscrafters. No measurements or checking to make sure the frames were suitable for my face, or even for the lenses. Nothing. Just set the glasses down and a guy puts all the info into the computer and says it’ll be $ 219.95! Granted, it was still less expensive than getting 2 pairs at Lenscrafters or similar, but I was seriously shocked. Trying to get a breakdown of those charges was like pulling teeth and seemed like it was designed to confuse the patient! Regardless, I went ahead and ordered them. I can only hope they are correct when they come in! Also, I asked for my written prescription — I shouldn’t have even had to ask for it. When the guy went to have it written up, he came back, playing with his cell phone and didn’t say a word… until I went over to the reception desk — *then* he told me that it was being written up and would be ready in a few minutes (I was seriously wondering if he had even realized that I had asked for a minute). All in all, this took roughly 2 hours of my day. I’ll never use this place again and wouldn’t recommend it to anyone. I’ll get a better eye exam elsewhere and buy my glasses online if I have to!

Meh is right!
You get what you pay for I guess. Had an eye exam done here a while back without a huge hassle. Prices are fair, especially if you’re on a fixed income or don’t carry vision insurance. I had to call twice to ask a simple question about my prescription. First time I called I was placed on hold for 6 minutes… and then the phone disconnected. So I tried again today and after almost 20 rings (not exaggerating here people, I promise) someone finally answered the phone only to put me on hold… again. At least this guy came back to the line and answered my question. Will more than likely not be renewing my Eyecare Club membership. I will probably end up switching to Costco or Walmart.

The staff is pretty friendly at this location, but the doctors (not so much). They couldn’t care less about getting your prescription right, and I had to drive all the way to Buford to get a 2^nd opinion, and come to find out, it’s a good thing I did that! My prescriptions were totally JACKED, as the Duluth doctors had over-​corrected for astigmatism, which one of the doctors at Duluth had actually lied about.
Then I ordered 2 pair of glasses with a tint, one of them, the rose tint was almost beet red. Then the store manager, Kent, says it just depends who does the tint. Well if they’re not consistently done, someone needs to retrain the people in the lab.
The wait times have never been much of an issue at this location. The selection of frames are bad. The so-​called 2 for $ 69 deals is indeed a bait & switch ponzi scheme, which like someone else complained about, is only for people with darn near ²⁰⁄₂₀ vision. If you have any strong prescriptions, they’ll keep forcing you into thinner lenses, and if you need bifocals, good luck. Then they try to get you for anti-​glare… and the price keeps going up and up, and you’ll be spending $ 200 unless you have a coupon or are in the eye-​care club. Mine came to over $ 125 for 2 pairs, almost double what they advertise.
I went to Buford, got a better prescription, but ended up not thrilled about the customer service there either, so by the end of my 3 days of hell dealing with the staff there, I ended up cancelling my eye care club membership by calling the corporate office, and got my money back for the glasses. After 9 yrs of dealing with America’s Best in the North Dekalb and Lithonia locations, where I never had any issues, it’s a major disappointment to have had these experiences in Duluth and Buford. So goodbye to America’s Best. I’ll be taking my money and time to a REAL eye doctor from now on.
Buyer beware. Go elsewhere! Don’t get duped!

I knew it was too good to last. This place is truly incompetent. It’s been a full one week and they can’t fill out a form to Humana. Unfortunately, I am stuck in their club, but once that ends, I will never come back.
This place is a classic example of laziness and what NOT to do in customer service. The manager, Pria, refuses to take responsibility for her mistakes. I never wish bad on any business, but I genuinely hope this place closes down.

No major problems. The medical assistant was a little rude and there is definitely a cattle herding feel. What I mean is they push you through their system as quickly as possible. If you have the need to be treated special then this is not the place for you. Now to the deal. I got a great deal on 2 sets of bifocals. $ 99. To get that I got the $ 59 frames and the regular bifocal plastic lenses, they originally offered the ones that had the anti glare and anti scratch coatings. Each coating would add $ 45, so I declined them. Very important for you to understand that you are going to have to ask for cheaper options, they will not just offer them. Overall satisfied…

Be a rule follower. Don’t be one of those who come into the store expecting to be seen two hours before exams shut down. To my, and the store manager’s, amusement, two people walked in demanding to be seen that day. Did they call to make an appointment or book one online? No. Oh how upset they were.
I found the entire process simple and clear cut. Make an appointment online. Arrive on time (5 minutes early in my case) and fill out a bit of paperwork with no complaints. Wait for about 20 minutes total between a few different eye specialists and exams.
Pick out some frames which are clearly market «59.99 $» and add another also marked the same price to add up a grand total of 70 $. Mention the free exam to the sales representative. Pay 70 $. Just be a rule-​follower in general.
Very simple process. Cheap frames and free lenses. Gets the job done for those seeking a fast deal.
I’m not sure if you can request the second pair of glasses with a different prescription lense but it’s worth a try if you want to save money on glasses for two people.

…this visit left a very bad taste in my mouth …(just a figure of speech)…the staff is too loud talking with the terms that not familiar to me, because it was a very first visit to the place like that… I had to keep re-​asking the questions, and they could not explain clearly the products and services… The promotional price also a big fat lie.
Never again!!! Walmart would be better…

So I decided to make an appointment for eyes somewhere besides Walmart. You get a free exam with the purchase of 2 pair of glasses. Sounds like a good deal. I’m at the office now as I type this review. I arrived at 12 as soon as they opened and have yet to see a doctor even though my appointment was over an hour ago. It’s ridiculous. I can’t tell you about the rest of my experience because they may take another 2 hours before I leave from this place.
So I finished my appointment after being there for nearly 3 hours. This is the most unorganized place I have ever been too. I felt like they pull a bait and switch on me with glasses. That 2 pair for $ 69.95 is a lie. A flat out lie, they refuse to let me get the plastic lenses that they say is the deal. I actually found a pair that cost 59.95 for the so called 2 pair with free exam. After everything was said and done and my 2 pair of glasses cost $ 220. That was with the free eye exam. Never never never again will I go there. I will stick to Walmart. I feel like they advertise that price to get you in the door and then everything changes once you get ringed up and they can’t explain any of their pricing to you,

This place. *sigh*.
They’re definitely affordable but like some other have said, a little unorganized. Maybe the workers just bring the place a bad ora. Unsure but hopefully someone in here cheers up.
I dont have any problems when I make appointments or even cancel them. Im also usually in & out. The doctor I see is really nice, too. The doctor is also very helpful. The last time I came in she directed me to sign up for the club, so I did and it was very beneficial since I wear contacts and glasses & has conjunctivitis twice in 2 weeks. Plus, I’ll get free exams for the next 3 years.
If I could, I’d give this location the rating of 3.5 stars but since I can’t. I had to round down.
The receptionist is usually rude & it’s very unwelcoming considering she’s the first person you usually have contact with upon entering.

This store is the best in the chain! We’ve been to many America’s Best stores and haven’t had the level of service that we’ve received at this store. The doctor and staff go our of their way to explain things, take time with you, not rush you in and out, and really make sure that your vision is crisp and clear when you walk out the door. The staff is fun and friendly. Highly recommend this store, in particular. Also, as a whole, the America’s Best membership plan is totally worth it.

BAIT AND SWITCH!!!
I used to always come here to get glasses because either I didn’t have vision insurance or the insurance wasn’t good enough to save me that much money. I don’t know what happened over the years, but this place has gone downhill. To get right to the point, these guys are nothing but bait and switch artists. That $ 69.99 for 2 pair they advertise all the time on TV is a lie. Unless you have perfect vision they will find some excuse to say that the $ 69.99 for two pair doesn’t apply to you and end up wanting you to pay over $ 200 or more for two pairs of glasses. Even when you insist that they honor their deal, they come up with excuses about how your glasses will be «thick» and how you need special lenses, or you vision is too bad, blah blah blah. I learned my lesson to not to ever come back here and just go to a real eye glasses place since it ends up costing about the same anyway.
My wife had a similar experience in this store today. She broke her glasses over the weekend and went to America’s «Best» to get some more. After her exam, the doctor told her her prescription hasn’t changed, but when she was about to buy her glasses, the sales person told her that her vision was too bad and she would have to pay over $ 200 for her eye glasses. This immediately struck my wife as odd because if her prescription hasn’t changed, and she was able to get her current glasses for the advertised price, why all of a sudden is the price over 3 times as much? After a lot of going back and forth and with the salesperson telling her her lenses would be «too thick», she told them she didn’t care and to honor their deal. Finally the salesperson agreed to the price but then had a very bad attitude and told her that there would be no warranty.
I don’t know when this store changed, but I will never go back here for glasses ever again. Apparently the salespeople get big commissions for selling special lenses and try to force their customers to buy them by using every excuse they can come up with about WHY they need the $ 200 glasses, vs, the $ 69.99. A common excuse is that «your lenses are going to be too thick». This is a bunch of crap, because I seen my wife’s lenses in her old glasses, and they are not «thick» at all. Another excuse is, «your vision is too bad». I was silly enough to fall for this lie, but come to find out my vision is not really that bad, My wife’s vision is twice as bad and she gets a long just fine with «thick» glasses.
This place is no better than your typical shady side of the road car dealership and I would avoid these people at all costs.

Absolute chaos and disorganization:
Years ago, before I had lasik surgery, I was a customer here. They were busy and efficient… and cheap. This was when they were in a previous location. A decade later, my lasik wore off… and I revisited them in new location (three weeks ago). First visit was eye doctor appointment and went without incident.
Second visit was a followup appointment. I checked in at front desk, and representative seemed aloof and very much into the popcorn that she was eating. She told me to wait in the back. When I walked into the waiting room there was only one other person. I waited and waited for the doctor to call me and it never happened. An hour later the waiting room was packed. I asked someone why all these people were getting called ahead of me. It was determined that the employee at the check in desk *FORGOT TO PULL MY FILE*. Okaaaaaaaaaaaay.
My next visit yesterday was to pick up some trial contacts. The representative in contacts gave me the trials and told me to put them in and then meet with the doctor. I told her the lenses were hard (and supposed to be soft) and were an odd shape. Plus I could see «NOTHING» with them in. Was blind with them in — something was wrong. Then I met with the technician prior to meeting with doctor. I told her something was wrong with the lenses and they were hard and a different odd shape. I had been wearing soft thin contacts. She said «yeah you have an astigmatism and this is the way it was written». I told her I do NOT have an asigmatism.
She said the doctor will clarify.
I was the only person in the waiting room for the doctor and he called the name on the chart and it was for a FEMALE person named Carol. I am a MALE. The contact rep had pulled the wrong persons chart —and given me the wrong persons Contacts. And the technician who checked me after that did not even catch it.
Unbelievable and unacceptable. This place is a circus. I’m really dumbfounded at this.

This place has gone completely downhill. I’ve been ordering contact lenses from them for 4 years and never had a problem.
I ran out and needed to re-​order. I gave them a call and was put on hold for nearly 10 minutes until I hung up I figured they were extremely busy so I called a few hours later. Someone picked up, put me on hold and then another 10 minutes went by — had to hang up again.
Throughout the week, I called 5 times and got the same treatment every single time!
I finally gave up and drove out to Duluth to order in person. They were out of stock and told me to pick them up in 1 week.
1 week later, I gave them a call just to make sure they had them before I made the drive out there.
1^st call — put on hold, waited for over 5 minutes and then decided to hang up
2^nd call — put on hold, someone picked up and said they would check and call me back. 3 hours went by, got no call
3^rd call — put on hold, waited for 15 MINUTES and then hung up.
I’m now going to drive out there, pick them up and also pick up my prescription so I can find a new place to shop.
Ridiculous. Stay AWAY.

The #America’s Best at 2205 Pleasant Hill Rd. in Duluth is poorly run and quite unprofessional. The doctors have no concern for timeliness. The low price for exams is the only thing that keeps me returning.

They advertise — 2 pair of glasses for $ 69. What you don’t find out until after you’ve driven to their store is that it only applies to 13 years and younger. And what made it even worse was that one of the ladies told me, «look, it’s right there in fine print». In fine print hanging on the window in the store. Not in fine print on the website or anywhere else I saw this advertised.
After letting it go, I filled out some paper work and basically was rushed to choose two pair of glasses for my 16 year old without any help at all. I was told that I could choose from this rack, that rack, that rack, and so on without anyone giving us assistance. Do you know how difficult it is choosing new glasses for a 16 year old. My appointment for her eye exam had to be kept on schedule so if we didn’t find anything in time, we would lose it. We obviously was just another number to them and the time, care and attention I was expecting to get was not there.