Computer Five

While everyone else seems to have had a good experience with Computer Five (C5), I unfortunately have not. I had a cracked glass on my Samsung Galaxy S5, something Gerald/​Joe (I’m assuming he’s the owner) assured me he could fix. I wanted to avoid paying the $ 175 deductible my phone carrier was going to charge me, so I decided to let C5 do the repair. Now I wish I had just paid the deductible, especially since I was only saving $ 50 anyway. Gerald/​Joe arrived at my home to repair my phone and told me that it should only take 2 hours to repair. After 3 hours goes by, my phone still wasn’t finished. I went to check on the progress and Gerald/​Joe informed me that he was «wrapping up.» He said he got a little glue on the LCD (that wasn’t broken) but it was no big deal. Another hour goes by and he still wasn’t finished. At this point I am growing suspicious and decide to go find out what is going on. At this point Gerald/​Joe is knocking on my door and asking for Q-​tips, because he «got glue on the front facing camera.» Also, he didn’t remove the glue from the LCD either instead he smeared it. By this time it is 1:30am Saturday morning. I tell him to just take the phone and fix it, and bring it back to me tomorrow. By Saturday afternoon I call him to check on his progress, he wasn’t answering my text and was sending me straight to voicemail. It wasn’t until 4:52pm (I can screen shot the call log if you’d like) that he finally answered my call. He proceeded to argue with me about how I «as a customer shouldn’t be telling him what he needs to do,» and that I need to work with him on the time frame. Fine. Sunday rolls around and he tells me that my phone should be ready by that evening, however I don’t hear from him again until Monday morning April 20, 2015. Now Gerald/​Joe is telling me that the polarizer on the screen is destroyed and needs to be replaced, which will take a week. I am understandably pissed at this point. Initially I okayed this, but changed my mind and ask him to return my phone so I can take it somewhere else to get fixed. He tells me, «The phone is in no condition to be taken somewhere else to be repaired.» He said, «We can put it back the best way we can and not charge you, wait a week for a new polarizer, or I can charge you wholesale for a new screen and you can have it back this evening.» Great business practices, right? He didn’t understand why I was upset or why he should discount the service. Some may not agree with me, but when a 2-​hour job becomes 24 hours, then 48 hours, and then a week I think it’s time to discount the service; especially if the service provider is responsible for the inconvenience. Now I have to come out of pocket $ 150 for the new screen that Joe destroyed in the first place. If you use this guy (Gerald/​Joe) for anything, be aware of the way he (Gerald/​Joe) handles things when he (Gerald/​Joe) screws up. And of course he wasn’t registered with the BBB, which he said he was; at least not under the name Computer Five. I’ll be filing a report with them anyway. Use them at your own risk. I will never use them again.

Just got my LG G2 screen fixed, the man drove longer than expected from downtown Atlanta to Peachtree City. The repair was almost flawless, we just ran into a tiny antenna problem, so he voluntarily switched my sim card into his phone to diagnose that it was in fact my phone — so he fixed that, and the rest of the repair went smoothly. The repair took about 50 minutes, and costed only $ 125 which is AMAZING. It is less than what others would ask for you to bring the phone to them. Also, he started his trip over here as soon as I called him, also outstanding. I will recommend Computer Five to anyone I meet in need of cell phone repair — I even got a few business cards from him. :)