Fairway Carwash

This place always does a great job! Good deals and always gives the option to give a cash tip. Come on with a dirty car and leave with a clean one! Autumn at the front desk is also very good and told me about posting a review for a half-​off car wash. What a deal! I’ll be back!

Prior to coming to the car wash, I called to ask if they do hand wash and was told they do. When I arrived, one of the employees told me that they weren’t sure if they could do a hand wash because they typically don’t. So why didn’t anyone tell me that when I just called? Then he went to see if anyone could do a wash and said they could, but it would be a wait. I then proceeded to ask the price and was told it would be $ 45 – 55 minimum for the basic level exterior wash and interior clean. I typically pay $ 25 for a basic level interior and exterior hand wash (have at several places). When I asked why the price was so high he literally said because they use water. Man oh man…

I take pride in my cars and always like to keep them clean. Fairway is an excellent full service car wash! I’ve never had to ask them twice to vacuum or touch up a dirty spot. The owner is very friendly and all the employees are there to make sure you have a great looking car!

I just left Fairway and there are a couple of things I’m reacting to. First, they’ve raised their prices! I just invested $ 25.00 in what I would call an «average effort»…this time last year I would have paid $ 15.00 for the same wash. The second issue (and related to a recent visit, pre-​price increase), the new management does not seem to understand they need their customers. My point: I returned for a re-​wash after a couple days (and following a rain shower which is covered), the manager glared at me during the dry-​down once he realized I was there for the covered re-​wash. Nice. In the spirit of «do overs», I gave them a second chance and I had this experience. On the upside: there are a number of car washes in the area that will now get my business.

This place has gone downhill since ownership changed. They don’t remind you about coupons before you pay; they don’t let it be known they have discounted wash packages; and they lost some excellent staff when it comes to guiding cars and drying them. I will start to look for another place to get my car washed going forward. Sad that this place went so far downhill since it was convenient for me.

They always do a great job with my car looks brand new every time! Cool lobby to relax in while you wait. Been coming there for years, and I was happy to see a familiar face back behind the counter!;Autumn is always very nice and is a delight to be around. She know her stuff and is always very helpful.

Went in to get my car washed yesterday and was fairly happy with the service, until I went to get my ear buds and phone arm band from the back of My vehicle only to discover they were missing, when I went back today to find them the owner said They must not have been in there and started to get loud and couldn’t give me an answer to the problem. I won’t return to that business, there is another one right down the street.

I’ve been a loyal customer of Fairway Carwash since before it became Fairway Carwash! I have never had any issues and have never complained about anything… until today! I bought a BRAND NEW 2015 JEEP CHEROKEE LIMITED a few months ago, and decided after 10 total hours of driving, (over the last 24 hours) to swing up and get my new baby cleaned up. Splurged for the ACE, and as soon as I get in my car notice four scratches on my GPS screen. Now after 10 hours of driving I absolutely would have noticed something like this in my brand new car! When one spends that amount of money on a vehicle, you know EVERY scratch & mark on your car! I immediately flagged down an attendant and pointed out this issue as my blood slowly starts to boil. Of course the guy who cleaned my car isn’t going to admit to scratching my screen! The manager on duty apparently called the owner and I was then told there was NOTHING they could do. At this point I’m hysterical. They don’t take down my information and just assumed I would leave. Had to call my Dad to come up (of course, because I’m a 29 year old woman who no one takes seriously) for them to even take my information down, and still got no where! No comp for the botched wash, not a thing. I will not ever be going back, nor are any of the other four members of my family (friends). This was a terrible way for them to handle this situation and I am VERY upset and disappointed.

Extremely RUDE manager lady!!! She humiliated me and treated me so poorly!!! I work in customer service, so I feel I have every right to leave my feedback about this visit. Here it goes: I’d never been to this place before, but my father told me to use his pre-​paid card. The guy who assisted me when I first pulled up was super sweet! He took my pre-​paid card and helped me figure out what package it would pay for. I was under the impression he took my payment then and there and gave me my receipt. WOW, WAS I MISTAKEN!!! I went inside to ask the guy for cash back (at Club Corners on 141 — way better place overall — they’ll let me get dollar bills in cash back so I can tip the staff). The guy said they didn’t do that and was very short with me. He barely looked at me. That’s when I first saw the manager. She was very petite and had blonde hair in a pony tail. She just walked right by looking me up and down. No «hi, how are you?» Nothing! Her presence just made me feel uncomfortable. It was very unwelcoming service. So I got in my car to leave and this lady comes out yelling at me about how I need to pay. I was completely caught off guard! It was an honest mistake, as I thought I already paid! I felt so much shame and everyone was just staring at me like I had 5 heads. It was such a humiliating experience, I will NEVER go back. I tried calling the store when I got home to tell the woman how I felt about her service. The guy at the front desk wouldn’t let me speak with her. He questioned me about why I was calling and once he figured out who I was, he directed my call to voicemail. So that’s why I’ve felt the need to share this story. That lady had so much negative energy, it polluted me and left me feeling awful. I don’t recommend this place if you expect to be treated like a human being.

Much better experience this time. New guy at the front desk was very friendly and opened up a convo about my car and him debating between a G6 and a Kia. Seemed like a nice guys. Great job trying to connect with me at the checkout. Also told me to make sure I keep up with emails about discount offers.

Purchased the «birdie» car wash this weekend. For the price I was hoping they’d do a really good job but there was lint all over my dash and they weren’t able to get out the hard water stains on my car. Service was nice and their lobby is really comfortable but I expect a better wash for their prices.

Car needed some cleaning; they were nearby so checked them out. Purchased the $ 30 service. Plus side, clean outside and did a good side vacuuming and using interior cleaner. Downside. they sprayed that crap all over and missed wiping it off in a number of spots. Then they got lazy and used those rags to wipe down windows… couldn’t see to drive. Even after 3 tries with windex that junk is still on there. Will not return.

Used the The Par (basic wash and vacuum service. Dash boarded was dusted also. Did not clean two corners.

Best car wash near me I say! Always do a wonderful job and they are always friendly. This place is always busy when I go but they are fast and the car is detailed. Free coffee or tea inside and computers if you get bored. In fact, I am heading over today!!! ;)

I had called beforehand and asked them if they could deep clean my trunk, as well as remove the left over soup that seeped into where my spare tire was located (I spilled a lot of soup in there. The reason for the deep clean…). The lady told me that they could do it for me and when I asked the price she said it would be $ 25. Good deal right? WRONG!
When I got there I told her that I had called earlier about my trunk and then she told me that she remembered, but the price would increase. It increased during the 30 minutes it took me to get there?!
At the end I spent $ 40 just for my trunk AND they had the AUDACITY to tell me that they couldn’t take the soup out of where my spare was. In the end I had to go home and clean that area up myself. Uh… Isn’t that what I paid them to do?!
All they did was spray some chemicals and vacuumed. It took less than 10 minutes and they charged me MORE than what they said they would. I AM NEVER GOING BACK! THEY DIDNT EVEN VACUUM THE TRUNK AREA PROPERLY! ‘
COMPLETELY DISSATISFIED!

So after my unpleasant experience at Pleasant Hill Car Wash, I took my wife’s car to Fairway on Ptree Ind. Prices are actually better and service is better. I decided to get a wax job and wash.
The lady who took the order was very nice and the cashier was friendly. The work on the car on the outside was great but the interior was bit rushed, I didn’t complain as it was spotless on the outside, just wished they did a better interior job, other than that, I would recommend.

I just picked up my car from Fairway today. First I would like to say, James is one of the best managers with customer service skills that go above and beyond most. Not only does he manage he steps in and helps with the cars. When I went to pick up my car I could see it from the street and it looked like a brand new car. I have never been so impressed with a detail job in my life!!! The inside looked just as good and I could not have asked for a better job. Finally, James and his crew are amazing but he leads them well and his boss should be appreciative to have such an asset at his business. Not only will I keep going back because of the skills of the detail but I overwhelmingly will return because of James. THANK YOU FOR THE WONDERFUL JOB TODAY!
They also have great monthly rates and deals! Everytime I come in there is always something new. This carwash is at the top of it’s game!

If you get an oil change after reading this review, and the other one star review regarding oil changes, you deserve whatever you have coming. For the Cliffs version, jump to the bottom of the review.
Let’s get the car wash out of the way. Fair to average wash, with little attention to detail. Packages are cutely named after golf terms, such as the Par, Birdie, etc. They cost about the same as Cactus Car Wash, but don’t even come close. Didn’t wipe down anything inside, cupholders still had sticky rings, vacuum missed most of the crevices, etc. Although I have found nothing that comes close to Cactus in Atlanta.
Anyway, screw the car wash. I allowed myself to get talked into an oil change while I was there, since I needed one badly and decided to get it out of the way. That was a mistake. I was in a hurry so I had them confirm they had the proper oil and filter for my car. Two people, the owner Sam and the oil change tech, assured me they had the filter and I would be out of there in no more than 30 minutes, including the car wash. We had a wedding to get to within a couple hours.
You see where this is going. They did the car wash first (lol wut) and then parked in the oil bay. Drained the oil… and yes, you guessed right – they were wrong about having the right filter. This is not something you find out after draining the oil. After about 20 minutes of waiting, I asked what was the holdup. The tech told me it turned out they didn’t have the filter, and called Napa Genuine Parts to bring one over real quick. They wouldn’t have told me this if I didn’t ask. Didn’t have much of a choice so we waited.
After we were there an hour and a half (yes, that is 1 and ½ hours sitting at a car wash/​oil change), I asked again what was up. They had no idea, and suggested I keep waiting for the guy to show up. Obviously we were out of time and I told them to put the old filter back on and fill it up so we could get to the wedding.
When I went to check out, they had charged me the full amount for the oil change and car wash, well over $ 110. When I complained the manager James only agreed to take $ 10 off, since they didn’t change the filter. Ok, not only should I have not been charged for the filter, but an oil change is no good if they put the same old filter back on. So I wasted over $ 110 on a crappy car wash and a non-​oil change.
The manager James was insufferably rude and unprofessional. I mean he was shockingly bad. I shouldn’t have been charged a penny for having to wait an hour and a half for them to not even give me a proper oil change. I had to complain just to get the $ 10 off, even though they used my old filter! Not only that, but they charged me for 9 quarts of full synthetic, because that’s what the specs say for the vehicle, but I only saw 8 empty oil bottles in front of the vehicle (it’s a special oil weight they don’t have in bulk, and they charged me $ 9 per quart).
Cliffs: Don’t go here. Rip-​off.

Rebecca W.‘s review is on point. I’m new to Georgia, I know very little about cars (I’m working on it) and I had no idea where to go for a wash. After reading her opinion, I took my car to this location. The staff is very friendly and their car wash terminal did a thorough job of cleaning up my Honda Accord. When you’re finished in the terminal, you pull up across from the waiting area and wait for them to vacuum and towel dry your car. There are rocking chairs outside and coffee and seats inside. The basic clean, vacuum, etc. costs $ 13.95 total. The woman behind the counter (Corey) even welcomed me to the wash and to GA.
Would I go again? Most definitely.

Locally owned and operated. Excellent customer service every time.