Dumfries Health Center

First two appointments were for my kids. Waited forever to be seen for immunizations. I thought maybe it was a fluke on that day. Today I had an appointment… I waited 30 mins after my appointment time before I was even called back to see the doctor AND then waited another 30 minutes after that. Let’s not even talk pharmacy…
Convenient location, be prepared to wait. Next time I’ll make it a full morning or full afternoon event!

Convenient location and professional staff. If you do not have time to wait for your medicine at the pharmacy, you can come back later and go through the convenient pharmacy drive-​through. If you have a urgent matter but not urgent enough for the emergency room, then you can call the same day appointment to get an apt, but you must call at 0600. I agree that there should have a TV in the pharmacy waiting room as you could be there for hours. Privacy is needed when you pick up medicine from the window!

For a satellite military facility, this is a good one. I know every Primary Care Manager is different so I’ll keep this review about the center, not my PCM. They have always gotten me in quickly when I arrived early or on time. The triage was smooth and issueless, and I was waiting for the doc in no time at all. The new system they have allows the docs to put the prescriptions and make notes right away in the record, while writing the script. The consultations to specialists are in the same system.
There are NO TVs in the waiting rooms that have the TV on, they only have info displayed over and over. I waited a while for pharmacy and it would have been nice to even have a light radio playing. Why have 6 screens of «Now serving #437 at window number 3» and not have anything but the Belvoir Eagle newspaper to watch or read? This isn’t 1974.
They recommended labs and can do them here, but my PCM said that Saturdays are «a ghost town» here and things flow faster & easier in pharmacy and the lab on Saturdays. I appreciate her help– fighting traffic this afternoon would not be fun.

Good customer service at front desk at primary care. Not so much by physician. Military coverage… Surely is no good. A waste of my afternoon off.