ZIPS Dry Cleaners – Dumfries

I have been here several times and not impressed. They do not get the clothes clean after spending time to mark the spots. Recently, I have notice that my jacket sleeves and pants are shrinking and I am over the age of growing. I contacted the store to speak to the Manager, but she never called me back. I know they charge $ 2.29, but they do not give them a right to shrink my clothes. I would not recommend this place and I refused to take any of my clothes there. Please pay attention to the quality of their services.

I love this cleaners, I love the customer service and they definitely clean and press your clothes the best. No wonder this location is always busy. Excellent job Zips, Dumfries location. This is the best one for the dale city, Montclair and dumfries side.

They do a very good job. They get my dry cleaning done the next day for a reasonable price and they’re polite.

So I read the previous reviews a couple days ago but needed to get my suits cleaned for a funeral and business reception fast. I was apprehensive about going here due to the bad reviews but I went for it anyway. I figured I could sew a button on or clean the lint off.
I took them 4 suits and it’s cash only so I hit the teller before coming. All 4 suits came up to less than $ 15 which is normally what I pay for 1.5 suits at the cleaners around the corner from my house.
I was worried they were going to ruin them once I found out the total price. Turned out they did a great job. Suits were clean and pressed nicely. I’m sure they’re not perfect every time but they definitely came through for me. Customer service was great too. If the line got long one of the other workers would come and man a register. I’ll definitely be using them in the future.

This business has twice now lost items of mine and on several occasions not had my items done by the expected time. I am including an email from their corporate office which I felt was both rude and insulting. If I wanted a lecture I would have gone to class, what I was looking for was resolution on having my item either returned or replaced.
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Mr. Rusnak
My comment might have been adversarial, but your response as if to educate or scold me as a parent would — was unneeded and insulting. I have been very understanding in the past with my two piece uniform being lost. Then, having said staff at this store take over two weeks to locate and return it. Another two times when items were not ready by the specified times and finally the second time an item of mine was lost by the same store.
So while my comments seem adversarial to you, to me they are justified. I have had friends who have had items that they brought in to be cleaned were returned with stains that weren’t there prior to being left In your companies hands.
Maybe your company could focus on hiring qualified employees who neither lose nor ruin the clothes your customers have brought there to have cleaned. But either way, if I had any doubt about whether I would give your company another chance at my business… you successfully made my decision so much easier.
Sent from my iPad
On Jan 13, 2013, at 8:50 PM, John Rusnak:
(Name removed for my privacy)
I saw your Facebook post which we responded to swiftly and then this claim response.
Retail is often difficult because the people I have to interact with often forget they are dealing with real people on the other end of the phone, email, or internet connection. I am sorry we made a mistake for sure but you must understand that we all (you and I) have limits to what we will tolerate. Your comment «How about hiring people who don’t screw up. That would be a great start.» is that the best way to resolve an issue or does that just make it more adversarial?
John Rusnak
Pilgrimage Development
Sent from my iPad

I returned to pick up my clothes from the cleaners in Dumfries yesterday. My sweater set was still dirty only this time the food was pressed into my sweater.
On the positive side, I was pleasantly surprised that the front desk person greeted me as soon as I walked in the door. She saw that I didn’t have my ticket and immediately asked me for my phone number to look me up to find my garments.
I explained to her the situation I had when I last came to the Dumfries zips cleaners. I pointed out to her that my sweater was still dirty and now the color is faded into areas where apparently they must have put some chemical on there to try to get the stain out. She offered to have it cleaned again but at that point I was just pretty much fed up and did not want to return.
I told her I just wanted my money back for the sweater and I just didn’t want to come back anymore. She went to go get the manager who was very nice, apologetic and professional.
The manager explain to me what I should do in the future. She refunded my money and invited me to come back again. She did her best to correct the situation.
The part of this entire situation that really turned me off, was the fact that they put the plastic over my clothes, put tags on them, ready to give them back to me, knowing that they had not cleaned them. That says a lot for work ethics and integrity. The worst person that I did not like dealing with was a person by the name of sylvia. I might consider going back again just as long as I don’t have to deal with that fast talking Sylvia, who cut me off.

They seem to be under new management as the service has gotten much better. A few months ago, the staff was rude and not very helpful. They stared at you like you were interrupting their day.
They ruined one of my coats, a sweater, and a shirt on different occasions. Like another poster wrote, they would crease pants you didn’t want creased. They’d forget to crease those you did. They’d even print NO CREASE on the receipt and put a huge NO CREASE tag, but still they’d crease.
When they ruined my coat, they pretty much insisted it was MY fault, for not telling THEM how to clean it! Mind you, I had gotten this coat cleaned there 3 or 4 times before. One would think THEY’D check the cleaning instructions on the coat, if they didn’t know.
I stopped going for a few months. I happened to meet a few people for lunch at the I-​hop next door, and noticed a whole new crew at the Zips. I walked in and was greeted with at least 4 very friendly hellos. I started going back, the service has improved. The mean looking folks are all gone.

This place keeps messing up my garments (no creases & they put creases). Took two comforters there on a special deal & when i got them back, they stunk for days!!! I had to clean them again to get ride of the smell. One time they even gave me someone elses dry clean & when I told the employee these aren’t mine, his reply was «are you sure?» Many of the employees they hire are just rude & don’t really care about doing a descent job. This place has gotten way worst since they first opened up. The lady manager seemed to be the only friendly person there who actually tries. Many of the staffs there just do the bare minimum & they don’t even say hi or a mere thank you. The lady manager had to tell one of her employee to go help a customer instead of just standing around.

Don’t waste your money! They obviously take shortcuts to charge a low price. My shirt collars were always dirty, even after asking them to pay closer attention to them! I never had ring around the collar problems until I started using Zips. Finally, I took my Zips cleaned shirts to another cleaner, and my shirts did not have anymore ring around the collar! You obviously get what you pay for and I’d rather pay a little more to have my clothes cleaned properly!

This is the absolute worse Zips that I have ever been to. No matter how many times I have dropped off clothes, I am always missing two pieces or someone else’s cleaning is mixed with mine. It’s like the management doesn’t even care that the staff is incompetent. If i could give it half a star i would. I drive out of my way and go to the zips on Liberia.

I’ve used Zips many times and would consider it again in a pinch. However, I would be careful with more delicate items. I had a bad experience with a formal gown where it seems that they pressed it and left a melted mark in the fabric. Overall, they do a satisfactory job and it is nice to know it is ready next day no matter how many things you take in. The price is great but i suppose you get what you pay for. If they were in a more convenient location to me I would probably use them more frequently for the simple jobs while taking more delicate items elsewhere.

We started using this location because it was closer to our new home. Previously we were using the Manassas location on Liberia. We’ve only taken our clothes here 3 times and each time we’ve had issues. They do not press your clothes properly. I’ve had so many creased up shirts and shirts that looked like they weren’t even presses at all. This last time was no different and it looked like they ripped off one of my buttons and didn’t replace it. And replacing buttons they broke is supposed to be a part of regular service. I requested they didn’t put pins in my pants to keep them on the hanger and I get them back and of course there’s pins. The pins create large holes that don’t go away.
We’ve decided to go back to using the Liberia location since they are much better. Whenever I’ve had am issue there it was immediately rectified. The Dumfries location has only one thing going for them and that’s the fact they accept credit cards. I even saw a girl in the window in Hooters type shorts and she was working! So inappropriate!

For $ 1.99 they cleaned my very dirty white winter coat. They got out more stains than I thought were even possible. Service was fast. For $ 1.99 you cannot go wrong.

First time coming here, saw a few reviews but hopes for the best because its so close to home. Very slow at helping customers, not to mention I had only one item, one! A comforter. They stamped the ticket to be ready as of ¹¹⁄₂₀ (dropped off morning of ¹¹⁄₁₅). When I return, she can’t find my big fluffy queen sized comforter anywhere. Completely held up the line and no one came to assist other customers until the girl specifically asked for help. She eventually found my item, only, it wasn’t yet cleaned. So, I was told to return. I decided to give them an extra day to see if they could get it together over the holiday –maybe the break would do them good. Fortunately, when I returned ¹¹⁄₂₃ (eight whole days after my original drop off) it was ready except once again, the guy couldn’t find it right away. Why? Because it was still all piled up in a bin in the back. Thank goodness it had been cleaned this time though. I know this because there’s lint evenly dispersed across my comforter. Can’t wait to get home and put that on my bed. Pay the extra buck if you can find a better place. I may give them one more chance, but its doubtful.

No stars if possible. A very apologetic franchise owner, but unfortunately that doesn’t cut it if you can’t avoid losing shirts, sometimes don’t actually clean the clothes, and can’t figure out how to get them back on time. Is had a few bad experiences at this Zips but had given the shop another chance because there’s a fairly new owner (according to him about 6 months) and its convenient to home. Shouldn’t have… dropped off this morning at 0830 promised back by 5. The two customers in front of me had problems: one lost shirt and the other could see his paid for and bagged clothes had not in fact been cleaned. Mine weren’t ready at all and it was 530. I asked for more than an apology and got «12 free shirt cleanings», thanks for nothing as I won’t be back, and I also had a missing shirt (dry cleaning so more expensive). They managed to find it, but it hadn’t been pressed (hopefully its been cleaned), and got it to me in another 5 minutes. Long story short… if you value tour clothes, don’t bother with this Zips.

Two weeks ago I took 22 pieces of laundry in for cleaning. Specifically asked that all pants & capris (18 pair) Picked them up a week later. Got home to put them away and found that 7 pair had not been creased. Took them back a few days later and pointed out that they werent creased as requested. I was assured that they’d be redone properly. I went today to pick them up and 4 of the 7 pair are not creased even though they all have a tag that says «CREASE». Oh, and now the white pants have a big black stain on them. I called and was told to come in on Saturday and see the owner ‘Mr. Mike’ because he could help me better than anyone that is there right now. Are you kidding me? Not even an «I’m sorry» from the young man I spoke to. Like I’m going to give them a third opportunity. I’ll be looking for another dry cleaner.

We’ll see if they’ve fixed the lint issues… UPDATE: They haven’t; so you get what you pay for.
Check your jackets for proper hangers, pressing and for LINT! Found feathers on mine, they offered to fix for free… TAKE THEM UP ON IT!

For $ 1.99 an item you get the most for your money… and no tax. Basically they do a good job on my clothes. Actually it’s the only dry cleaners I’m using now. Don’t sleep on this Zip’s!

Out by 5? I finally got my dry cleaning at 6:20 pm…

DO — NOT — GO — HERE!
They wreck your items and refuse to take responsibility or reimburse!
Stay far away! BAD business!