Gerber Collision & Glass

Just okay. Customer service is okay. We’ve had three cars done here and we always have an issue with the alignments. The wheel centering is always off after every job. We have to come back to get it fixed every time. Very inconvenient. They use the local Mr. Tire to do the alignments. Also, their paint jobs are okay. All of our cars have clear coat running. Not that big of a deal, but noticeable. It’s only cosmetic, so we don’t make a big fuss about it. We only chose this shop since it was the closest. However, I don’t think we’ll be returning.

Don’t waste your time at this location! I called about a week before stopping by to ask if I absolutely needed an appointment for an estimate or if I could just stop by during business hours. I wasn’t sure if I would be able to make it on Tuesday or Friday and I didn’t want to make a commitment if I wouldn’t be able to get there on one of the evenings. When I stopped by, 20 minutes prior to close I was told everyone had pretty much gone home that could provide an estimate. I explained when I was available and the employee told me that they would be unable to serve my needs. Having been to the website to find the hours I’d seen the online estimate tool and asked her if I could take pictures of the issue and submit for an online estimate. She said she wouldn’t know anything about that and didn’t recommend it. She instead recommended a local shop around the corner who is infamous for poor quality workmanship. I’m surprised and disappointed, why would anyone do business with someone who provides that kind of service? Of course I’ll be going elsewhere.

Worst collision center ever! I had vandalism to my bumper cover which resulted in cracks. The collision center decided to use bondo to repair the bumper. The bumper became loose and now another Geico collision center is repairing the bumper. They should have replaced the front bumper the moment they saw the damage. Terrible collision center. DON’T GO HERE!

Not sure what happened to Martin K, but my GPS took me right to it.
As for the shop itself, I was taken care of extremely well; Shout out to Ashley Ey who was my estimator!
My car went in for a rear bumper repair that was very expeditious and I was given updates at every point and sent me pictures. After all was said and done my car was washed, so well that I may go there just to get my car washed. I own a Subaru STi and am very particular who touches it at all. HIGHLY RECOMMENDED TO EVERYONE!!!

there is no one at this physical address, like it doesn’t exist. the phone number goes to some place that is NOT here called Arrow Auto Glass. don’t bother. the lady who answered the phone at Arrow had no knowledge of this business. i will gladly skip both companies on that account.