Mr. Mobility

My niece’s wheelchair had a flat tire, so I called many places in NJ and this was one of the only few that repairs wheelchairs. I told them we had a flat tire & they said it’s $ 120 minimum for any wheelchair repair, even just a tire. My niece’s insurance covers repairs, so I wasn’t concerned about the price really even though this place is far from us. They told me come on in, they’ll take a look at her specific insurance plan, and then let me know if it’s covered, but if it’s not I’d have to pay out of pocket.
I searched some other places closer to me first and with no luck elsewhere I decided to try this place. Before driving all the way there to be told they don’t take her insurance, I called and gave them the insurance information over the phone. They said they’d call her insurance company to see if it’s covered and call me back, but then they never called back.
I ended up going to a local bike shop that was able to fix the tire without me even taking the wheelchair out of the van, and for only $ 20.
I was disappointed with this company’s customer service. First they asked me to drive all the way there to assess my insurance plan instead of asking for the information over the phone. Then when I called back and gave them the information over the phone, they claimed they would find out if it was covered and call back, but they never did. They don’t seem to care about customer service or want any business.
I would not recommend.