The Tile Shop

Our experience with the store and it’s entire team could not have been better. Cayla, Henry, Daniel were all very knowledgeable about the products, design and layout. From the beginning Cayla provided great recommendations and options for our project and offered suggestions to fit our budget. We had a number of issues with the contractor but the Shop was very accommodating at every turn and thru the multiple trips to return or purchase additional product. Henry provided great feedback and solutions when the contractor was unwilling to correct a number of the issues we have experienced. All in all a great experience.

Great experience at the Tile Shop! Patient, great recommendations, and very accommodating to our unique needs! Also, really enjoy the showroom. Laid out well and spacious. 5 out of 5!

This store is expansive and nicely designed. That’s where the good stuff ends.
The products are overpriced in comparison to the competition, and the staff is rude. No one was manning the registers, and they did not acknowledge us when they finally got there. They even took phone calls over helping in-​person customers or asking for help to cover the waiting people.
The staff was generally rude and apathetic about being there. If you have tile needs, you can do much better than this establishment.

Great displays, horrible customer service, 3x higher prices than competition (for everything we compared), and they have to check you out twice because their systems are not linked. They ignore you until you stand in front of them, they answer the phone before talking to a customer waiting at the counter, and they generally give the impression that they would rather be anywhere else.

Just the worst experience! I was buying two boxes of tiles, and a few bullnose tiles and it has taken me 5 days, three trips to the store and 6 phone calls to get answers and information. My tile was promised to me 4 days ago, when I left work to go pick it up, it wasnt there. Next time I learned my lesson and called first. Associate said our tile had come in again,. left work and went to get it,…what a shock it wasnt there. All this time my contractor is waiting at the house to finish the job which is now costing me money. Associate I spoke to yesterday promised to «make things right» and get me the tile vis UPS and that we should run by and get it this morning. Since we have learned our lesson, we called again first… and no surprise the tile STILL hasnt come in. This place is hands down the worst purchasing ecperinece I have ever had. I have purchased many times at floor and décor and never had a problem… I thought I would try a different place as this one is close to my home… BAD decision and never again.

I love the Tile Shop. Mostly because of their tile, but their employees are great too.
I am about to renovate my kitchen and bath — go me — so I was in need of some tiles for my kitchen back splash as well as my bathroom floor. While searching for skinny subway tile on-​line I found the Tile Shop. They were one of the few places that I could find abnormally skinny subway tile. I’m going for a clean industrial look in the kitchen. At the time they were having a 20% off sale so I called the store and they said if I came in by such and such date they would gladly order it for me there. Too bad I didn’t have time to go in. However I did purchase the tile on-​line and it was shipped to me a couple of weeks later. The only shitty thing is you had to be home for them to deliver it. They called and scheduled an appointment time with me, a time span of four hours. They delivered it in that time and had me check everything out before I could sign off on the delivery. Only 4 cracked tiles– whew.
The next time I needed tile, this time for the bathroom, I checked out the Tile Shop’s offerings on-​line and found some gorgeous penny tile. I knew that I didn’t want to wait around for delivery so I decided to stop in to this location. The Perimeter location is where Home Depots design center used to be. I walked in and headed down the rows. Luckily each row has a heading by what type of tile material it is. Close to the back of the store I found the penny tile. I checked out the one I was leaning towards from on-​line and it was perfect. A couple of minutes later a salesman approached me to see if I had been helped (*I think they might all work on commission because they seemed a bit predatory). I told him the size of my bathroom and which tile I wanted. He informed me that I should buy 20% more tile than the square footage so if something happens I won’t be slowing down the tilers work. He reassured me that they take back unused sheets. As I was getting ready to check out he asked me a about grout choices. I told him that I had told the contractor, but then he told me that generally you have to buy the grout color since it is a choice like paint. Good call. I picked out a color for the bathroom tile and then picked another for the back splash. Since I was toddling around on a post-​surgery foot he had me wait at the front and then toted all my goodies out to the car for me.
All in all quick service, beautiful products, and I didn’t have to wait around my house for a delivery. Oh and I had an online code for 10% (YHL10) that he allowed me to use on the purchase. Fiver! So basically what I’m saying is I dig the Tile Shop. At some point I’d love to learn how to tile and they supposedly offer free DIY classes, though from the sounds of another Unilocaler you might need to call first.
Also they have some gorgeous kitchen and bath setups lining the outer walls of the building all showcasing their various tile. You can get some good ideas from the various stagings.
On to getting my house pimped.

My fiancé and I came to this store on Saturday morning because we wanted to take advantage of their free DIY tile workshop. Their website advertises «[t]o help you tackle DIY tiling we offer FREE Do-​It-​Yourself classes at each of our locations EVERY Saturday at 9:30am. No need to register just stop in and attend the class.»
We found their store to be clean, orderly, and well-​lit with a great selection of tiles and some fantastic displays; however their customer service leaves something to be desired.
When we approached their service desk about attending the 9:30 DIY class, we were told that it wasn’t going on that morning. We asked for someone to walk us through the process of tiling as we are currently working on one bathroom and have another bathroom and a kitchen to do, and after some hemming and hawing, one associate finally said that he would wait a few minutes to see if anyone else showed up for the DIY class and then give us a demo. We looked around the store for a few minutes, then went to the back Design Center to wait for the instructor as we were told, but no one ever showed up. After about 15 minutes of waiting, we left.
We may return to The Tile Shop in the future to look at tile for our projects as they did have a great selection, but we may see if people are more helpful at the Marietta store first.