Wendy’s

Worst experience at a fast food place ever. Went through drive thru and when the cashier read back the wrong order, i corrected her and she did her job to correct the order. When we got to the window I actually heard her tell the manager it needed to be fixed, and he did not care and still called out and served the wrong order. So I paid more to get a lesser meal. I know its fast food, but save your money and go anywhere else in Durango. Ive lived here my whole life, and no other place cares less about their service or order accuracy.

This place is getting a second star only because it is Wendy’s. Because in general Wendy’s is better than other fast food, and this still was.
Service was SLOOOOWWWWWW. I did a drive-​through, in the middle of the afternoon, on a weekday. It should not take 20 minutes. It just shouldn’t. I don’t care what I ordered (and it wasn’t anything weird).
So I waited 20 minutes from pull-​up to pull-​out, I figured my food would be fresh, right? Especially since I was asked to pull forward from the window so other customers could be served while they got my order ready. Well… nope. Fries were clearly old and had been there for goodness knows how long. Spicy chicken sandwich was lukewarm and not fresh. They were out of bbq sauce for my chicken nuggets. OK, honey mustard — nope, out. Seriously? Ugh. Tell me that BEFORE I paid for the nuggets.
Attitude of staff was nonexistent. Not rude per se… just would have been more pleasant to deal with an automated machine.

Terrible. Out of everything and everyones general attitude is ‘dont really care.’ heard employees saying «chill, get off my back.» to the manager and he just took it. Will never eat here again!

Wendy’s is still fast food but for some reason I like it better than most places.
Usually the drive thru at this location takes forever, but going inside isn’t much better. They changed their fries a while back so now they leave the skin on which grosses me out. The chili is good though and the classic burger is consistently yummy. I also like how the ketchup is self serve in the cute little white cups.

I stopped in at Wendy’s a few times while going to college and EVERY SINGLE TIME my order was wrong. I got used to double checking my bag to make sure the order was all there. 100% of the time, they had forgotten something.
Example 1: I ordered a regular crispy chicken sandwich meal — not the spicy one because I don’t do good with spicy. I got back to class and guess what I had in my Wendy’s bag? A spicy chicken sandwich, a single plain hamburger, and NO fries. I also ordered a Diet Coke. I figured I’d eat the single hamburger — plain, with NO condiments — and drink my Diet Coke. But nope, I was given a Coke. I’m sorry, but Coke is nasty to me. My whole meal was FUBAR’d.
Example 2: I did a Wendy’s run for my study group — we ordered burgers, chicken, salad, and chili. Ok, now we’re at school right… it’s not like we carry spoons and forks with us to class. When I opened the bag, there were TWO spoons and TWO forks. Really? For like 4 salads and at least two chili orders — two spoons and two forks? Are we expected to share? Are we not being «green» enough in our daily lives or something? Geez. It was a good thing we were all good friends and didn’t mind sharing utensils.
I worked in fast food when I was in high school. I honestly considered applying here just so this bad customer service would stop.
Ugh. Unless you’re starving or willing to double check your order, don’t go here.

being from los angeles we dont have a lot of wendys out here but i try to go once in a while because its good and they have good sides.
my bf and i were on our way from cortez to alamosa co and we were hungry. i googled and this wendys came up so we had to go because weve had it before in los angeles and because it was something we knew.
we parked, went it, got in line and ordered (the guy taking the orders sucked). i got a regular burger with no cheese or sauce. well the burger they gave me had cheese and sauce. i got upset my bf went and complained. they gave me another burger, this time it had cheese. so i threw it away, got my fries my drink and my bf got his food and we went to the mcds down the street.
dude, the people working here looked… like they had gotten out of jail recently, high, they didnt finish high school. this place just sucks!
and the eating area was just… blah!