I rarely complain about customer service(being greeted at the door, etc.), but most areas of the food service industry are tied to their ability to satisfy their customers. This tends to generate what is commonly known as, «return business.» I’m not sure why this location was not in Unilocal,but that probably worked to their favor. Had they been in the database, and had their customers had as negative of an experience as I’ve had today, their rating would be incredibly low(as it is now with my solitary review). Here’s a breakdown of why they deserve one star, and the first issue really earned their rating more than anything else: I ordered my food(strange order, yeah., my oddities in food preferences are world renowned), which was: — A hot dog, plain and dry. — An Oreo Blast with triple Oreos added(for a fee, of course), — And lastly, a Large Diet Dr. Pepper. Weird, yes. Difficult, no. She repeated it back correctly, great start, things are looking good so far… Within 60 seconds, probably less than that, I realized I forgot to say, «no whipped cream,» on the Blast, so I pushed the little red button to talk to an employee and make my «no whip» request. The same female that took my order asks what I would like. «I just ordered an Oreo Blast, and I forgot to say no whip cream on that. If it’s already started, I don’t mind if you just scrape it off.» I really didn’t care, but I know from past experience, trying to scrape whip cream off a melting smoothie drink in your car with one napkin usually does not go well. «I’m sorry, It appears as though the order has been made. There’s nothing I can do.» «I’m sorry?» Did she just say I couldn’t have my smoothie without whipped cream? It’s a smoothie, not a custom finish wood floor. And I know they are fast, but it’s still been under two minutes. 120 seconds or even less. She repeats her, «I’m sorry,» with an additional something about how once the orders are being walked out they can’t be changed. There is NOWAY they finished that order in that time. If I’d only ordered a soft drink, and they were really quick about it, maybe. Possibly. But just putting all of that on a tray would have taken that long! «So., just to be clear,» I say over the intercom, «you can’t make my Oreo blast without whipped cream?» «It’s too late. I’m sorry.» I’m really irritated about this, but my irritation starts to mount when I realize, the car hop didn’t «have my tray out,» already. She didn’t walk out of the building for another 5 minutes at least. Now I’m just pissed, because the girl on the intercom basically lied to me in order to not have to take care of the simplest of simple tasks(take a spoon and scrape top of smoothie with the offending whipped crap on it, off. Ideally while standing next to a garbage can, and letting the whipped crap fall into said garbage can. Gravity was fully capable of doing most of the work here). So, being true to my weirdness in food likes and rituals, I naturally began the meal with the Oreo Blast and left the hot dog for dessert. Let’s just say, the entire blast is still sitting here, forlornly, in my car, waiting for me to write this review and pick up the gooey mess that ensued after my whipped topping removal attempt, and throw the whole mess out. That was the WORST shake/smoothie/blast beverage I have ever been subjected to. Granted, I’m very picky about my shakes having tons of Oreos, but I always say my order something like, I’d like an Oreo blast, but with triple Oreos. I always emphasize by adding, «triple like extra, extra, extra Oreos, like as many as you can fit in the cup,» and I proceed to chuckle or giggle or something kind of lame, mostly so I don’t sound condescending in my order. It’s not that the employee(s) are stupid, it’s just that if I’m not REALLY adamant about the cookie love, they’ll never comply. I even say I’ll pay for each extra amount added. I don’t even know what I was given, but it was definitely not anything to do with Oreos. The incorrect order was really not that big of a deal. The woman’s attitude, however, was. I will NOT be returning to this Sonic.
