AAA

My entire experience was so easy and pleasant here! Justin and Darrell were so helpful, especially since I was trying to get an appointment at short notice. They squeezed me in and got my car taken care of while I was at work, and even offered shuttle service to me!
I will definitely be returning to this location.

My first experience here I went to get an oil change and they forgot about my car for 3 hours. Everyone felt really bad and they gave me half off of my service, which was perfect. Because of this, I never really paid attention to how much a full priced service would cost
My second time in for an oil change, with a coupon, a synthetic oil change cost $ 117! They charged $ 80 for the synthetic oil alone, which is absolutely ridiculous. If I had checked the price beforehand, I never would have come back.
I called the VW Dealer (I have a Jetta) and they will do an oil change for $ 75.
The service is friendly and fairly fast, but they charge way too much!

I wish I could give 2.5 Stars for following reasons:
I am sure AAA doesn’t care about a negative comments no more — The company seems to be losing their grip. AAA fails to deliver the golden standard service they used to deliver in pre-​2000 era. Just sad; how such a great company can fail so fast.
The Good:
Clean
Free coffee
Employees are friendly but very slow & inefficient (engineers are great but the receptionist fails to manage the time and service)
Reality:
Setting appointment in advance means nothing here.
Scheduled state inspection, 4 PM.
Arrived to the shop at 3:45 PM, gave the key.
No one was around, I expected to be done by 4:30.
4:40 I asked for the progress. The guy asked me they will START working on the vehicle.
I got out from the shop around 5:40 PM.
The BAD:
After getting home, I found out they did not bother to put things back,
1. ENET — OBD cap (programmable cable door) was still open
2. My plastic battery terminal cover was gone — got new battery replaced directly from BMW 5 days ago with plastic battery terminal cover.
I am extremely worried, I wonder what else they forgot to put it back.
State Inspection:
$ 30 Flat fee everywhere
takes about 30 mins ~ 50 mins
Make sure to bring:
Driver’s License
+
NC Combined Vehicle Registration Renewal and Property Tax Notice
(The document you get from mail reminding you to get inspected)

Last night my front passenger tire went flat. The tow truck driver was unable to get the lug nuts off because of a different company who put the tires on. (I will review them separately) Discount Tire was able to get 3 out of 4 of these off and suggested I go to AAA to get the last one off. I am SO GLAD I took their advice. Enrique was really nice and helped me get my car in, they had a really great technician in the back who was able to get the lug nut off. They were all kind an very caring towards me. I was literally on the verge of tears because I was so upset about the mishandling of my car by the other tire shop (Murray’s Tires in Raleigh) but they calmed me down, gave me reassurance and didn’t even charge me for fixing an issue that they didn’t cause. They did my realignment at a great price and it included AAA membership! I’m really glad they were able to help me out.

Enrique is my car guy, and I can always count on him to give me trustworthy, accurate information on the needs of my car and how to best meet him. I am a first-​time car owner, and he’s been a great help, and a pleasure to work with every time I take in my car!

Super-​helpful staff willing to go above and beyond to ensure I was taken care of. I’ve now had three different cars brought over to Justin with various problems, and each time he’s explained everything, accommodated my schedule, and gotten the repair complete the same day, one time even staying after closing to make sure it was done. I definitely recommend this location, especially if you are a AAA member.

Follow-​up review: I’m still very happy with AAA Car Care Center and continue to recommend them. This time, I took in my both of my cars — one for a repair and one for an inspection. They were honest with me about the inspection and said that, while they *could* charge me for an expensive repair, I could also do a cheap DIY fix myself in order to pass. I went out and did the fix myself, and I passed — they never tried to pressure me into paying them more money by holding the inspection over my head, and I really appreciate that! Regarding the second car (in for a repair), there must have been a miscommunication because someone made a mistake with the repair. However, as soon as I brought it to their attention, everything was fixed promptly and diligently, without a problem. Also — Enrique at the front desk gave us excellent customer service. Friendly people, reasonable prices… I’ll go back.

My car started making a roaring sound so I Took my car in to the AAA in Durham close to target, with a suspicion that I had a bad wheel bearing.
My fears were confirmed but they got my car in very fast and I am very happy with the service.
I will definitely go back to this store if I have any other auto issues.
Thanks Scott for taking care of me.

I had a great experience while bringing my car into AAA for maintenance. I called last minute and was able to get an appointment that same day. The staff is very helpful and communicate well. The waiting area is quite nice too. The have tv, free coffee, and even two computers to help pass the time. I dread getting car work done but was very pleased with the customer service at AAA.

The South Square location has some of the best service representatives I’ve ever experienced!!! Today, Enrique Rosa took care of me with a smile. He was very knowledgeable about my car care problems. I had been to some of their competitors before coming here today But I’ll never do that again!!! Thanks Enrique and the South Square staff!!!

I wish I could give less than one star. I echo some of the previous reviews when I say avoid this place at all costs. As a AAA member, I thought I would get good service at a reasonable cost. But they try to overcharge you especially if they think you don’t know a thing or two about cars. Luckily there are mechanics in my family so they were just a phone call away to prevent me from getting ripped off.
I had a radiator leak and needed a replacement. After over 2 hours of looking at my car (which barely has 60,000 miles and is in good shape), they handed me a bill for a little under $ 1000. They said I also needed new power steering fluid, a new alternator belt, and new radiator hoses. When I told them I couldn’t pay that much, they said the necessary things would run me $ 800. To change my radiator?! When I said it was still too much, they said they could charge me at a «heavily discounted price» of $ 400 to fix just the radiator. So magically, I get $ 400 off? What a ripoff. The guy even asked me «well, how much were you hoping to pay to change your radiator?» like he was quoting me a reasonable price and I was the one being unreasonable!
Instead, I took my car to a nearby Jiffy Lube and they changed my radiator for $ 300. They flat out told me AAA was trying to overcharge me for add ons that I didn’t need. They said everything else looked just fine with the car. Unlike AAA, the guys at Jiffy Lube were great– professional and honest. I’ll never take my car to this AAA again. Beware!

I’m not making any judgement, but it seems that most of the 5 star reviews here are from women and the bad reviews are from men !!
My particular experience is similar to the other bad reviews, in that my wife broke down and called AAA who took her to this service station as it was the nearest AAA station. This was around lunchtime and they were very busy and so were unable to get to the car that day, so I had to go pick her up. The issue was with a leaky radiator, which I knew about and had been topping up with coolant for a couple of weeks intending to get it done imminently anyway. We didn’t know at the time how extensive the problem was or what the repair cost would be although I’d estimated it at about $ 500. The next day the man rang us and told us that a new radiator was going to cost about $ 700 all in (seriously ??), but then he tried to frighten my wife into having a new timing belt, which wasn’t necessary at all and was simply an easy way to charge another $ 500 for an additional 30 minutes work. When we got there the bill came to $ 800 which is probably $ 300 more than most other service stations would charge.
To be fair, they did give us the opportunity take the car elsewhere before the job was done, but I opted to proceed for convenience. The people there were very nice and courteous, but I’m left feeling ripped off and worse, if my wife had been on her own, she;d have been ripped off even more.
I won’t be going back and the experience has taught me me to use AAA for roadside recovery, but to use the time while waiting for them to arrive to google a more reputable service station.

I don’t know who got them the 5 starts… They tend to cheat international students and people who are not familiar with car. Let me explicitly tell my experience with here. My car could not be started and got towed by AAA people to this place. They told me that my car had an alternator problem by them. Then they called me back, saying that i had a battery problem as well and asked $ 600+. They called back two hours later and said i got a radiator problem and asked $ 800+. I was so stupid to say Ok before they called me back again saying that the radiator needed an extra $ 109 coolant and the previous price was calculated wrong, which should be $ 1200. I was very unhappy and negotiated down the price back to $ 800 and got my car back.
Two days later, my car could not start again for the exactly same problem. I towed it to another place and learned that my alternator was broken! It was probably not replaced at all. I got it towed back to AAA again with a legal consultant, and finally got it done.
The other thing i found out later was, my AAA gold membership expired. They would no longer serve me since i had used it 4 times this year… for this cheating service… they said that i can file complains to the AAA corporation… i will simply stay way from these people forever.

Friendly service. I like that they don’t try to fast talk or sell me anything I don’t need.
They take great care of my car, keep it running safely & I don’t feel like I’m being talked down to or ripped off.

Imagine trying to start you car when it’s 15 degrees outside, only to realize your very old battery failed you… at 5pm on Friday! That happened to me yesterday. A friend was able to give me a jump, but I know this would most likely happen again. Being a AAA member, I decided to give my local car center a call. I didn’t get the name of the guy I initially talked with, but he was great. Knowing they closed at 6p I still asked if they could install a battery that day. (I would have been okay with a next day install, too.) he told me to come on over they had one battery left that would fit my car.
I arrived over there around 530p and was greeted with nothing but smiles and kindness by Justin. He got the ball rolling and I was on my way to having a new battery installed. Justin looked for the battery only to discover that it wasn’t there! By this time it was 5:40p and they closed in 20 minutes. At this point I was already impressed with their customer support. What happened next kicked it up to stellar service! Two technicians got on the phone calling separate sister stores. One of the AAA centers had the battery in stock! They sent the shuttle driver to pick the battery up and bring it back. I was heading home with a fresh battery before 630p!
Unfortunately, I didn’t get all the guys names that helped out but I can say that everyone stepped up and made sure I left with a new battery on that very cold night. I will definitely return for other services. Thank you so much to Justin L. and everyone else working extra on a Friday night!

I went in for a routine service and they took care of it in a reasonble time frame. The waiting area was comfortable, bathroom was clean, coffee to drink and wi-​fi to check email. I appreciated the review of the other services needed on my car and the fact they accepted my response of not at this time without trying to persuade me. Although, I have never had any major work completed here, I would consider this shop based on other services they have performed for me in the past.

They are convenient to where I live, offer shuttle service and do good work. They installed an alternator for me, and it began to malfunction, causing me to have to return numerous times, but they handled the situation with good humor and and finally got to the root of the problem. I plan to use them for all my auto repair needs.

This was my first time here and everything went well! I was there to get my headlight fixed. Everyone was very nice and friendly and it was done within an hour. Thanks!

I’ve taken my car to this location for several years. It’s convenient to Target, there’s shuttle service, and the customer service reps are friendly. Not sure that I’ll continue to go there in the future though. I feel pretty frequently that I have to turn down unnecessary or non-​essential services, and the wait times (even to get your car in the back) are frequently very long.

I had an appointment for an oil change but it still took about 2 hours. Way too long for an oil change.
Similar to the other reviews, I went in for an oil change and walked out with a checklist of over $ 1000 worth of repairs they suggested. They said my oil pan was leaking and I needed a new water pump or my car could overheat. There were a few other things as well. When I took my car across the street to a highly rated mechanic shop, they double and triple checked and could not find any of these problems. There’s nothing I hate more than dishonest auto mechanics who take advantage of people!
The final think that ticked me off is that when I got in my car after the servicing, my car reeked of cigarette smoke. I will not be returning here for car care.