Belk Department Store

The down side is that there are not a lot of people on the floor who can help when dealing with questions (which seems to be a common thing at department stores) and the always weird department store payment places.
The up side: Service was good, the coat I bought was cheap, and the store itself looks nice. If you need to shop for department store things in Southpoint, and are in between Nordstrom and JC Penney/​Sears in terms of what you want to spend, Belk is a much better choice than Macy’s.

I can only speak on my experience at the Mac Cosmetics counter …
I needed some new lipstick, so out on my lunch break I stopped in. I was surprised that only one makeup artist was working. She was busy doing a consultation, but she greeted me. I picked out all my colors to try to make it easy for her. I tried on & she made her choices, in between working on the other customer. Way to multi-​task! We decided together which one looked best, I paid for my lipstick & was on my way.
The store is really nice, lots of offerings & they always are having a sale. All the areas I saw were neat, clean & organized.

Horrible customer service, never enough ground staff
Would not rec, don’t go here, was a huge pain and will not go again

Save yourself the trip. This Belk is terrible for two reasons.
1. Selection: They have largely their own brands, particularly in womens and shoes. Although the home section is very disappointing as well. But throughout the store it’s hard to find more mainstream brands. Also size variety is very narrow! Frustrating. The Belk at Crabtree has a much better selection of brands and sizes.
2. Customer Service: They just don’t give a hoot about customers here! Wether it’s for a purchase or return good luck finding anyone at a register. It’s so frustrating! And even when I have asked for help I get referred to an empty register or a line 10 people long. Ridiculous.
Seriously, if you want to shop at belk the extra 20 minute drive from Southpoint to Crabtree is worth it! This place is awful!!!

I have been shopping with Belks for years, but after my experience at this location, I doubt I will ever be back. When checking out today I first had trouble finding a cashier at ANY customer service station, at 5pm on a Tuesday. Then when I finally found an occupied station with 2 separate cashiers working, I got in line. The first cashier had one item to ring up for a customer but I assume they knew each other because they were caught in conversation, while the second cashier was taking her time to ring up her current customer, I stood their about 10 minutes just waiting, when finally the second cashier finishes, then precedes to walk away to help a women who was looking at dresses a few feet away (not in line), without saying a simple «I’ll be with you in a moment» or «the other cashier will be done shortly.» An utter and complete disregard for anyone else’s time. After waiting a few more minutes waiting for the first cashier to finisher her SINGLE item translation and conversation, ALSO without acknowledging that I had been waiting for about 15 minutes now, I just gave up! I have never been treated and ignored with such disregard with my time as a customer in my life. And I will certainly NEVER go back to this location, my hard earned money will be spent else where.

I am a huge fan of Belk. I can remember a day when it was Hudson’s Belk. This particular location is not as expansive as one of the flagship locations at Crabtree Valley Mall but it still has plenty to offer.
I have purchase cologne and golf clothing at this location. For the most part, I have been given very good customer service.

I just had a great experience at this location. Was shopping off a registry and the store associate in the home goods section, Susan, couldn’t have been more helpful! She made everything so easy and quick. The gift wrapper was very nice too and it was so nice to have it wrapped for free and not have to worry any further.

They have some great spring dresses out right now! The shoes department is subpar. Its a mess, shoes everywhere.