Creative Wallcovering

This was one of the most frustrating experiences I have ever had with a vendor.
I ordered a cream on cream sample that arrived and was dark gold on cream. When I called regarding why the sample was a dark gold instead of cream, they said there could be inconsistencies and that they could not send out a different color.
So, oh well I thought, fair enough they’re handmade… on March 24^th I ordered another sample white on white, hoping for better luck! I was double charged for my order, and had to call and email 3 times to get a refund. One, two weeks later my sample had not arrived so I emailed them FIVE times to check on the status. They never responded. Finally I got the owner of the company on the phone April 14^th after endless attempts, who said it was not her problem that I didn’t receive my order. I asked to at least receive a refund for the order that I never received and she said it was a glitch with paypal and to talk to them.
I asked for her to expedite a sample so I could order from them in time before I moved, not only would she not expedite a sample, she wouldn’t resend one at all!
So, $ 15 out, not too bad, but now I won’t be able to order wallpaper in time to move in to my new place. Horrible– don’t trust these guys!