Durham Polaris

I love this place, I still have the original Polaris I got from them in 97. They have done all the oil changes and maintenance and it still runs. I have been wanting to upgrade but I can’t decide what I want next, but it will definitely come from this place because they have always serviced every item I purchased from them, even my acient ’97 poloris

I took my Polaris Ranger here to get the oil changed and because the brakes were hanging up. A few days later they called and said that indeed the emergency brake cable was hung up and it would be around a hundred dollars to put on a new one. I asked them to price out a steering wheel as well because the one on it was broken. They told me it would be about $ 140 for the steering wheel. Ok. $ 120 for an oil change, $ 100 for a cable and $ 140 for a steering wheel. $ 360. Two weeks later when I went to pick it up, the total was over $ 900. When I asked what had happened, they printed out a sheet that said in addition they had replaced the main drive belt $ 145, (It had a brand new one with zero miles on it when I took it in), an air filter $ 31, an outer clutch cover seal $ 29, a brake pad kit $ 85, 2 quarts of oil for $ 23, an oil filter for $ 13, shop supplies of $ 8 and shipping (?) for $ 5 all in addition to $ 279 in labor charges. Nobody ever called and said that I would need all of these other parts and labor. When I asked them how this had happened, an old, white haired, white goatee wearing manager came out and yelled at me that they should have charged me more. I have several ATVs and motorcycles of different brands, and have dealt with shops in the triangle area for over 20 years without ever having an experience like this. When I went outside to get it, yes it was stored outside in the rain, it was already on my trailer. They had driven it up onto the trailer with a flat tire while I was inside. The «old» parts were in the back of the ranger, and yes, it did need new brake pads, the belt was still brand new. I wish I could post a photo on here. Needless to say, I will not be doing business with this company again, and I will spread the word while we are out at Busco Beach…

Always friendly, professional and knowledgable. They can get what you need and get it quickly and/​or fix what broke. They have always been reliable and I will go there first for all of my power equipment needs. One time they even suggested a different place to get a mower transmission where I could get it used for cheaper which means they actually care about their customers.