Pizza Hut

We recently moved here and love Pizza Hut pizza. However, after reading the reviews on this place, we almost didn’t try it. We just found the other pizza places weren’t very good. So we decided to take a chance.
Called in an order for pick up. Lady on the phone was curt, (very to the point), but didn’t say anything rude or nasty. Order was ready on time and the order was correct.
The lady at the front counter was rude. She did not acknowledge me when I came in, and I stood in front of her for awhile, and finally said I was there to pick up an order, as she never even looked up from the computer to let me know she saw me. Furthermore, she NEVER SPOKE a word to me the entire time I was there. No hi, hello, welcome, thank you, goodbye, anything. However, this could be because she, and the girl in the kitchen, were too busy gossiping and cursing, (as in using curse words), about another girl in Spanish. I speak several languages, and am fluent in Spanish. This made me uncomfortable, as I do not like to hear that kind of language, however, they were not talking about me, so I didn’t say anything. When I asked for pepper, the gal at the front counter literally pointed, rather than speak, as she was too busy continuing her cursing rant about some girl. However, she did show me both pizzas, so I could verify they were correct.
As we work in the customer service field, we really notice when someone treats their customers so poorly. Especially when someone assumes that no one can understand them, and uses a barrage of inappropriate language in front of a customer.
However, with that said, the pizza’s we ordered were the best Pizza Hut pizza’s we have ever had. They had lots of ingredients, large chunky pieces, lots of cheese, and were extremely tasty. So I have given you three stars. Had their been any customer service at all, I would have given you five. And, after reading your reviews, you could really use five stars. I realize the public is not fun to work with at times, however, a little bit of customer service goes a long way. How many customers are you losing because of your poor behavior and attitude? With pizza like that, you could be the best pizza place in Durham, instead you get a poor rating because of lack of customer service, not because of your food. That is sad.

I ordered a cheese and bacon stuff crust pizza. When I got home it was horrible. There wasn’t anything really in the crust, it was hollow and there were parts on the pizza that were so crispy it hurt to bite into it. And the pizza was the thinnest pizza I have ever gotten. I haven’t ate at this company for 3 years because of a passed experience and now they have lost me for life. The wing prices are terrible. 8 wings for $ 7 then if you want ranch or blue cheese it’s another 50cents! If this company is hurting that bad then how are they open? When I walked in the door there were seven employees working. 2 were making pizza and the other 5 were at the back door talking. I stood there for more then 5 mins before they stopped talking to come and help me. Seriously? If you want to make money then you need to have your employees trained to in customer service period. They have lost me and my family as business permanently and whenever people ask I will tell them they should take their money else where so they will be much more happy with their competitors quality and value.

I love the stuffed crust, but the lobby is dirty, the guy working the register seems like he doesn’t know what he’s doing. Someone asked how long the bread sticks would take his reply is I don’t know. You never say you don’t know, he should have said hold on one sec and I’ll check. He seemed he couldn’t find my order in the computer. Y’all need to hire more people who know what their doing.

This Pizza Hut is probably the slowest. I am done ordering with them. The first time we ordered there was no problem it was delivered in about 45min. The second time it took them about a hr an a half when we called they did give us a credit because our pizza was cold (we live less that 5mins away) the last and final time we ordered it took almost 2hours for them to get it delivered to us. You can’t hardly understand most of the people when you call in and they usually don’t seem to care. Done with them they are lucky to get the one star.