Sears Auto Center

Let me first start by saying, I feel that the staff here genuinely is concerned about the well being of their consumers. I am not sure they have the competence or the support they need to be conducting business the way they did! I bought 4 Tires yesterday, decided to get 4 on my car Today, although the two I had on the back were in great shape, I was told to come on down, implying no wait, get you in and get you out. To my surprise, upon arriving and having just spent $ 600 the day prior, I was eager to learn about what could be done for my vehicle now. Thankfully SOUTHPOINT Mall is walking distance so I said I would head over to the mall and kill time. 12:30pm/ I leisurely looked through the mall awaiting the text or call that my car would be finished and to my surprise they ended up not having the tires, they would have to get them from across town. 1:15pm (it would be another 45 minutes! So I killed more time, had a bite to eat, receive a text stating car was done. 2:07pm. Sweet, under 2 hours not to bad, replace 4 tires and oil change. I walk in and was told that they hadn’t arrived yet, a little irritated and annoyed by the confirmation text, I decided to go back to the mall and check out Barnes and Noble. I went to Sport Clips which was nice, started to walk back and received yet another call. 3:20pm. The tires were sent to the wrong store, now I am beginning to get frustrated but remained understanding, in my mind I am thinking, just get me 4 tires comparable and call it a day, I only get 2 days off a week and this wasn’t my ideal afternoon. 3:31pm I call back to request comparable tires and was told I would receive a call right back, call never came. I requested the same tires I got the day prior for my wife’s car, the tires were different and I am not sure having left at 4:48pm over 4 Hours later-​that I got what I was quoted or promised. I have 8 new tires collectively from this Location, $ 1100 spent (6.5 Hours invested collectively) and I did get a sympathetic apology, Tim is a good guy, Brandy– the GM I suppose, gave a free oil change (courteous, but come on really?) — If you are the DM of this establishment, get these fellas the help they need, communication was off, products off. Irony in it all, I had two good tires on the back that were good year, asked if they were reputable, was told no and I should go with the Cooper Tires like the ones I got for my wife, pull out the lot today– you guessed it, Goodyear Tires were put on the Car! Hmmmmmmmmmmm. Got a Free Oil Change next time I go back???

I had a much different experience, the staff was welcoming and attentive and everything was communicated to me that was going on with my car and was on time, I will surely return based on this visit

Rude, rude, rude, rude, rude, rude, rude, rude, rude, rude, rude, rude, rude. Not helpful. Lacking basic customer service skills.

This place gets no stars! none!
I had to put one so that I could post this comment but I take it back
truck battery died
went online and saw that the Sears automotive at this location closes at 7 PM
jump the truck got it running drove out there by 20 after six just in time to watch the manager lock the doors and getting his car
I pulled up next to him told him that I needed help and that if I shut my truck off I would be stranded in his parking lot
he looked at me with a stupid look on his face and said that no one was there
blamed it on his district manager saying that he told him to close early
I told him I needed help and he told me tough luck
this place doesn’t care about anyone or anything I do not recommend

I brought my fiancé’s vehicle here for an oil change because he had a $ 10-​off coupon from a prior service. I was disappointed to learn they do not do NC Inspections because that meant I had to make a separate trip somewhere else. Had I known that, I probably would have gone somewhere else just to save time.
Anyways, the oil change went as expected, though it took a tad longer than I was told it would. When I went to get that inspection the next day, though, it was pointed out to me that there was an oil leak. When I told them I just had the oil changed the day before at Sears, they said I should go back, as they’d heard Sears is good at fixing any problems.
I went back to Sears the next day (two days after the oil change), and they were happy to take a look at the vehicle again. It ended up just being a little overflow or something, and they didn’t charge me to look at it. I was not happy to have to take the extra time to get it double-​checked, but such is life.
I thought the employees were all very nice. However, I do not like that Sears requires them to get your phone number in order to text you (at least that’s what they told me). They offer the service to text you when you’re ready (I guess so you can leave or go shopping at Southpoint). But even if you don’t want the service (you have to opt in AFTER they text you), they’re still texting once! Even though I said I didn’t want any texts, as I was going to stay right there until the vehicle was ready, I still got that initial one.

This place is bad news. I went here a few times and every time the service was horrendous and I am pretty sure I was overcharged.

Worst experience of my life! Had to go through Michelin in order for my defective tires to get fixed! The store lead even told me to go through Auto Pro To Call (who are awesome btw) to get my tires replaced. Isn’t that your Job?
Mike the older man with salt n pepper hair, about 220 6’2″ wearing a Sigma Nu ring with a clover on it is probably the worst person I have ever dealt with. Mind you I have been burned with a cigarette by a Neo Nazi, Mike makes him seem like June Cleaver. Blamed me for the condition of the tires after a year of use and said that there was nothing he could do. I spent $ 874.25 on these tires and they were put on an Audi A4, it’s not like I’m going off roading with these things!
I called back 3 days later spoke to a manager who said he would look into. He called back and while he was leaving a voice mail I called the store. Guess who answers the phone? Mike! He then puts me on hold while he goes and gets the manager. After 20 minutes I call the store from my office phone. The sales associate tells me the manager has left! I ask why I am still on hold on the other line? He says he doesn’t know. We cease talking and I call the corporate office. I convey the entire situation to them and they contact the store. After 51 minutes of being on hold I speak to the store lead who then tells me to go back to Auto Pro To Call…
SMH
I did receive a phone call from Mike to «apologize». It was about as sincere as Chris Brown’s apology for beating up Rihanna.

Well, let me start off by saying I regularly go to Sears for an Oil change because I purchased my tires there, so therefore I get a free tire rotation. Well I had seen a pattern that every time I go to get my oil changed and tires rotated they always find something wrong with my car. I had never thought anything of it until this time. Well I went to get my oil changed and sure enough they called me and told me that they had found a few things wrong with my car (which I am not going to list off top of my head right now) and that for these 2 things to be fixed (1 of them was the air filter being dirty) it would be a total of $ 589 (Which includes the $ 60 for the oil change. I told them that I had to get my car serviced in Toyota in the next week so to not worry about it. When I get there I asked the associate if my free tire rotation discount was included on my total. He said that it had been taken off, so I took his word for it. When I get home and I review the receipt sure enough a $ 15 charge was there for the tire rotation. A week later I go to my Toyota Dealership where I get my 30k mile check up done every 2 years and guess what the check up came back 100% clean, there was nothing wrong with my car and nothing that had to be done to it. Wow, I was speechless. I had been a loyal costumer of sears auto center for so long and they were probably stealing from me this whole time

I was amazed by the poor service I recently received from this Sears Auto Center. I was most upset by their poor customer service (one young lady in particular comes to mind). I had a terrible experience there, she was rude, never apologized for the problems I had, or didn’t try to help come up with a solution.
I brought my car in for something relatively easy (brake pads) about a month ago. Upon driving off with my car, I still heard a rattle so I brought it back for them to re-​examine my brakes. This time, however, they suggested I change my tires since they are getting worn. I was quoted over $ 300 more than I ended up paying. When I told them the quoted price was outrageous and I’d go somewhere else they immediately dropped a few hundred off that price.
I picked my car up that evening with new tires and what I assume were new/​fixed brake pads as well. I quickly realized that my care was STILL making the noises so I brought it back a third time. This time, they told me that they never fixed the brake pads the last time I was in because I signed off on the tires. I had them show me their computer where it clearly said the main complaint was «noisy brakes». I don’t know why they thought that getting new tires means you can forget about the brakes.
The third time I was in, I had to leave my car overnight. I came back the next morning to find my car sitting in the parking lot with the sunroof open! All night my roof was open and someone could have broken into my car or it could have rained. I have no idea why it was necessary to open my sunroof in the first place in order to change brake pads.
We will never be taking our car back to Sear Auto Center.

Took car in for tire rotation and oil change. The tires never got rotated (I marked them prior to them taking it in). They finally admitted they had not rotated them and, of course did do so. But makes you question what else they «forgot». Also forgot to mention, they also didn’t reset the «needs service» light. Had to go online and figure out how to do it myself. It does appear that they at least did change the oil; judging from the color.

Called around to get a descent price for tires for my car. The offered me a great deal on some Michelins that were on sale. I scheduled a reservation (which I was told included reserving the tires). I come out at my appointed time to have the tires put on. And they tell me that they sold those tires to someone else just a few minutes ago.
They claim they don’t have any more of those tires and offer different tires at a much higher price that are NOT on sale.
So now I am scrambling to get tires for my car from a company I can trust to be fair and honest before our trip. I won’t waste my time ever coming here again.

Recently purchased new tires from Sears. Initially, everything seemed fine. On-​sale tires, quick to put on. Within 12 hours of the new tires being placed, I had a flat. AAA changed flat, and immediately, we took the car back to Sears (on a Saturday). First, we were told the stem valve was loose. 4 hours later, we were told the tire was manufactered wrong, and a new tire would be in on Monday. Come Monday afternoon, after Sears had the car for 6 hours, we were called and told that there was a puncture in the side wall. Because that was completely different from what we had first been told, I told the tech. to not spend any money on the tire, and to double check with another tech. 2 hours later, I called back, and was told that it was «patched»… which is funny, because you are not supposed to patch a puncture in the side wall. Also frusterating, because we heard 4 different stories in 3 days from 4 different people. After speaking to the manager, I am still unclear about what exactly went wrong. Never got a new tire. I will never go to Sears for any car repairs, ever.

I just put new tires on the same truck. The tire repair done at Just Tires functioned perfectly for the remaining life of the tire. In other words, I stand by my previous comments regarding Sears Auto Center.

HIt or miss. I’ve gone there a few times over the last 3 years. Very disappointed the last time I was there. Went for an oil change and the tech advised that I needed a new oil pan & gasket as the one I currently had was leaking — and quoted me $ 117. Left my car there for an entire day and came back, it hadn’t been touched because the part never came in. Then they told me they had to get the part from the dealer so it would be $ 450. I said no — they filled my oil (didn’t change). I went to my car dealership and they did an oil change and said it wasn’t leaking, and the pan (although dented) was fine, and the gasket was fine.

My experience was quite different from others I see here on Unilocal.
While out doing errands, DH and I noticed a funny noise coming from one of our tires. Turns out, there was a nail sticking into the tire. We stopped at Sears Auto Center as it was the first auto place we saw.
Even though it was lunch time and the place was busy, the staff immediately took our car into a bay, repaired the tire in 20 minutes and only charged $ 19. It has been about 1 week now and the repair is holding up well.

Can I abdicate the Ducal crown on this one? Slow, indifferent service. I suspect inflated prices. Don’t wast your money or your time.