Sephora

The cast members at this Sephora were generally knowledgeable and helpful. Happy to return here for future shopping trips.

I went here today to buy some make up for the first time and Emerald was super efficient and helpful. Even though the store was busy, she made time to give me a quick make up tutorial and recommended me all the right products. I appreciate it!

Stopped in today and a staff member was there to greet. Both staff members I spoke with were extremely knowledgeable on questions I had regarding make up. It was nice to see such friendly faces and be offered samples with ease.

The staff is knowledgeable. The classes are equal parts informative and enjoyable. By far the friendliest staff of any Sephora we’ve visited. They are attentive to all, but make it a point to recognize and remember familiar faces, which makes for a more personalized experience.

They have a lot of the prestige brands I love. Nars, MUFE, urban decay, Lancôme, YSL, etc. I qualified for rouge two years in a row, mostly by buying clarisonics as gifts. I’m going to miss that status next year. They open up the doors early for rouge customers a few times a year and have brand reps. Once, they had a clarisonic rep who gave me a free replacement head, which is about $ 30 value.
What I love about shopping here is their generous return policy. Even if you’ve used it and it’s been two months, you can get your money back.

I absolutely love it here! They have everything you need and employees are always ready to help. You can test everything and make sure it is your color and to your liking and they have amazing products. It’s really hard to leave there with just one thing (although sadly it’s pretty pricey)

THANK YOU ANAKA!!! Sephora is the best. They have always taken their time working with me. Returns are no problem. They want to get it right for you. I don’t mind paying a little extra when the products are fabulous!

I walked in and was greated by Anika who was extremely helpful, polite and knowledgeable about colors and tones. I then asked for a skin iq and was transfered to another consultant… needless to say it shortened my shopping with Sephora. She appeared disinterest and put a powder on my face which did nothing. I will definitely revisit the store but will continue with online shopping at Sephora.

I went looking for Dipbrow by Anastasia Beverly Hills, and let me just say I feel very lost in these types of store considering I know very little about make up, but this product came highly recommended to me. The lady there knew exactly what I was looking for, was very knowledgable and helped me choose which color was best for me and even applied it for me. Very pleasant painless experience, will definitely go back!

The Durham Sephora store is larger than the Raleigh location and carries a slightly wider range of products, such as OCC lip tars and more sizes of skin care items/​perfumes in certain lines. It’s usually pretty busy and this time of year it can be slightly disheveled, as the staff tend to put attending to customers before making sure the testers are in their correct spots in a display — which isn’t a bad thing! Because it’s so busy, and because some people are terribly sloppy, I find it pays to double-​check that the box you grabbed is actually the right one for the item you wanted to buy and not something another customer just shoved into the wrong spot. Also, if a product appears to be out of stock on the shelves there may be some in the lower storage drawers so just ask! If you’re unsure whether a product will work for you, an associate is generally able to provide you with a sample or a colour match — don’t be that person putting on makeup from the testers on display!
All Sephora stores carry mid-​ranger and higher-​end makeup, so don’t come here expecting the kind of deals you can get at CVS, but the customer service matches the price range. I find that I’m left alone when I indicate I want to be, and given assistance when I ask — just the way I like it! The Beauty Insider card tracks your purchases and gives you points for every dollar spent, which can be redeemed for trial size/​deluxe samples of various products. All in all, if the art of beauty is on your mind then Sephora should be on your list!

This is a review for the Sephora in JCPenney. I don’t particularly like the stand alone shop in the mall. I never get good service there. If you go a little further you will find a wonderfully supplied Sephora in JCP with great customer service. If you need help I would go here first.
As you can see from my picture, I probably wear too much makeup. I know. But although I have but one face I am always fascinated to try new colors, pots and pans of the latest color iterations. But I am picky about where I shop. I won’t go in an Ulta, some makeup departments and definitely pass up and go to JCP. The girls that work there are so sweet and generally have more time to help you play around. No high pressure sales just conversation and girl talk.
They have some different palettes that the other Sephora doesn’t carry that is just for JCP so you might find something you like better there or fits the bill. I kind of like having the store to myself but thought I would share this with you if you wanted to not be crowded out or left unassisted.

Okay I had an AWESOME experience here. I just moved to NC from CA and was feeling girly and pouty and sorry for myself. I’m still looking for a job, and grad school boyfriend is all busy and important and stuff. Obviously, I needed some new eyeshadow.
Krista spotted me from a mile away, complimented my outfit, offered help, and then sat me down for an impromptu makeover.
I know what you’re thinking, and I was too, but after sitting there for 40 minutes, exchanging our life stories, and she introduced me to several coworkers, who were equally sweet, she gave me her number, said to look her up on facebook, and then didn’t even try to get me to buy anything but the eyeshadow I had originally wanted. She was super positive and encouraging, too. I ended up spending more money than I intended, but don’t regret a thing. The ladies at the cash register were equally friendly. I will definitely be back!

I visit this store fairly regularly, but I have yet to have a positive experience. I have asked salespeople for their opinions on things and been brushed off. I’ve asked for help finding products and I’m hurried over to an area and then ignored, or told quickly that they don’t have it (and offered no alternatives). I’ve asked for samples and been treated like I’m bothering them. Today, I went in to return something I’d purchased online and I was treated very rudely– and it was noon on a Wednesday, not exactly rush hour! It’s not the same employee each time, either– it’s everyone who works there!
I like Sephora as a company (huge variety of products, free samples, upscale brands) but I really dislike this Southpoint location. From now on, it’s my policy to go in to see a product in person (swatch or smell the testers) but then purchase it from the website– that’s how you get free samples anyway. And the shipping is super quick and usually free (always over $ 50, and often with promo codes).
If you want a good in-​store beauty experience in that area, just go to Ulta. At least their employees are nice.

It’s not the best sephora I’ve been in. They didn’t have everything that I expected they would. But luckily there was a Nordstrom in the same mall and I got everything I needed anyway!

I usually find it easy to get lost in these kinds of stores as I am pretty hopeless in picking make-​up and skincare products. When I find a product I like I usually stick with it just so I don’t have to go through the hit/​miss experience over and over again. So imagine the panic I was in when I went into Sephora last Tuesday and they were out of my usual powder (Benefit in the shade of Honey). One of the associates must have noticed my panicked expression because she sweetly came over to ask if there was anything she could help with. I asked if there was more of this product anywhere in the store. She checked and informed me that they had just got a shipment in so that they would have more on Wednesday. Again with the panic. I told her that I was out of powder and I had somewhere to go that evening (heaven help me if I have to leave the house without make-​up esp during the pasty white months of winter) and asked if she could recommend something comparable. She told me she knew just the thing and over to the Make Up For Ever section we went. Quick sigh of relief because this is a product I’m familiar with. I use a Primer from this line (a Sephora associate recommendation) and I’m quite happy with that. She told me that not only was the product comparable in quality but its a couple bucks cheaper (nice!) so we did a quick color match and I was on my way. I also got her to help me pick out a new powder brush and a brush cleaner.
The other thing that I love with Sephora is that they have a pretty rockin’ rewards program. I love rewards programs, they really do make me shop at one place over another. I love earning free stuff spending the same amount of money I planned on spending anyway.
The products are pricey if you are comparing them to Cover Girl, Maybelline, ect, but as with all things in life you get what you pay for. Thats not to say that I don’t buy Maybelline (I use their mascara) or Cover Girl (hello eyeshadow) but I choose to spend a bit more on my primers and foundations because if its going to go all over my face I want it to 1) work and 2) not tear my face up.
Summary: Sephora is great for people who don’t know squat about make up/​skin care products and need an expert opinion and for those who like quality products at competitive prices (with a rewards system for your loyalty).

Yay Sephora! No longer do I have to buy tons of cleansers and moisturizers and waste money when I can take the time to find and test the right one for me. The employees at the Southpoint location have always been super friendly and the makeup artists are great! Annie and Monica have always given me great advice on makeup and have never been pushy, which like the previous Unilocaler… only made me want to come back and buy more.

Play with makeup, dance through perfume spritzes, and overload my skin with a bajillion brands of moisturizers? Sign me up, I’m there!
Besides the awesomeness of the Sephora business model, something needs to be said for the helpful makeup artists who work at the Southpoint location. I came in for makeup tips for an 80’s event, and my helper (sorry, still bad with names) not only looked over the entire store, but also called in another helper to add to their collective creative juices. I came out with neon yellow all over my lids with orange, red, and hot pink flames coming out of the outer corners. It pushed me out of my comfort zone, but still applied well to my event needs. The best part was I never felt pressured to purchase, which only made me want to buy more!