The UPS Store

UPS is the absolute worst shipping company! I paid for 2 day air on a package, got confirmation emails that it would be on time and the day of delivery get an email stating it would be another 3 days. When I call to inquire I’m told that the high volume for the holidays is to blame, meanwhile the tracking info shows the package sat in their facility for 2 days. Now my math says it’s impossible to ship a package in 2 days when it sits in a warehouse for 2 days, no matter what holiday it is. If you can’t meet the obligations then you shouldn’t sell the option! $ 50 dollars in shipping for 2 day air and it’s going to arrive the same time as a $ 7 ground package.

Awesome staff and service. My wife and I were able to get a PO Box from out of state when we moved to the Triangle in a hurry. We kept the box for a while and had no issues.
John and his staff are great. When there was a computer error with my account billing he took care of me via email quickly. Highly recommended.

Do not go to this UPS!
The people at this UPS store do not know what they are doing. I came in and told them I needed to buy a box, and pointed to one of the size I wanted. They got me a box that was too big. I asked them for a smaller box, but instead of giving me one they just cut down the sides of the original box and filled it with air bags, and then decided to charge me extra for those things (rather than just allowing me to buy the right-​sized box as I had originally asked). They also charged me for taping, without giving me a chance to tape it myself (they taped it while they were cutting the box and putting in the air bags). I had come prepared with tape and was planning to tape it myself so I didn’t get charged for it.
All in all I had a very negative experience and will not be going back here. They seemed like they were trying to be sneaky to charge me as much as possible, because they would do things and add things and then charge me for them without giving me a choice.

The manager and staff at this UPS store are the greatest! Whether I’m in a rush or have time to chat, they are friendly, fast, and go out of their way to make shipping easier.

Expensive, but very friendly and helpful. Easy parking across the street. USPS might be cheaper, but going into the post office on Chapel Hill St makes me so angry that the ensuing high blood pressure just isn’t worth it. This UPS store is so easy-​breezy-​lemon-​squeezy.
Yes, it’s 1.5x more expensive than USPS, but sometimes it’s just worth it.

Accustomed to dealing with disinterested, disgruntled postal workers at our closest USPS office (which further frustrates me by closing at 2pm. [wth?]), delivering via UPS was pleasantly pleasant! I brought in my package, and a post-​it with the send-​to info, and the guy working typed it all up for me and printed it out — no need for me to stand in line and fill out my own form. He even set me up to receive the tracking number via email. Courteous: and: helpful? I know where I’m taking all my Christmas parcels.

Nice, clean place. Helpful guys. And not really all that busy.
it’s located on Ninth St just next to the One World Market.
I had some passport photos taken and shipped from here. It was all relatively quick and they were really helpful in making sure i had the address and payment correct.
Too bad we all missed that I forgot to sign the forms so the Gov’t sent it back to me anyway…