U-Haul Moving & Storage at Chapel Hill Blvd

Uhaul isn’t prepared to do trailer hitch installations, which is weird, because they’ve been doing it for decades.
Scheduling is done using a mix of talking to the store and talking to the national customer service center. Even if you call the local 919 number, you don’t know whether you’ve got the store or the national line. The national line schedules things the store can’t do. They send you a nice written confirmation email of your scheduled installation, and then the store calls you to tell you there’s no possible way they can do it. What is a confirmation email for??? Do I need to somehow get a «Final definitely yes this is really a confirmation» email?
Then when you get to the store, be prepared to wait for nothing. They may not have the tools needed to install your trailer hitch. Keep in mind, this is a store that probably does hundreds of these a year, but they might not have the tools they need. So you’ve spent an hour jacking around with scheduling, then driven to the store and waited, and they don’t have the tools.
They’re basically just not ready to be a trailer hitch installation store.

Everyone has used or knows someone who has used UHAUL in the past. This was by far the EASIEST, Smoothest transaction I’ve ever had. It was timely, the truck was ready to pull off when I walked away from the counter. Gas levels and mileage were right on point… I didn’t even have to physically check before completing the transaction. Everyone was pleasant and attentive… two thumbs up. «Where’s the EASY button?»

Called late Saturday and the lady that answered the phone was great! Got me all set up with the 17 foot truck I needed to move on Sunday. Picking up the truck Sunday was easy and staff was very friendly. The returning of the truck was even easier just drop it off and go. They emailed me my final copies. Great place to use!

We put all our stuff in a Ubox and dropped it off here on May 25. They said it would be in Boston by June 10^th. We hired movers on the other end to pick up the box on June 10^th. On June 9^th we learn that the box won’t get to Boston until June 24, despite the promise when we dropped off the box. Now we have to buy stuff to get through the next two weeks. Don’t go here.

This is as much a review of this Uhaul center as of the service of their headquarters.
On April 28^th, I booked a Uhaul truck along with a towing car dolly from this location: I had a one way rental from Chapel Hill, NC to Amherst, MA. The car dolly broke down in Connecticut at around 2 am. I assumed initially that it was due to a turn that I took and there was nothing wrong with the car dolly. My car was stuck and I called the roadside assistance. The operator, after informing me that they wouldn’t refund me for the service, called the towing company to help me out. However, the towing company identified the problem as due to a missing pin in the dolly that holds the plank to the axle. The plank had come off and my car had literally jumped off the platform on the attaching hitch. The towing company even mentioned that problem on the receipt that they gave me. In addition, the car dolly had a broken tail light that had put me at risk on such a long drive. The customer service initially agreed that since the problem had occurred due to the fault in their equipment I would be refunded. Now, they have flatly refused that they said any such thing. My problems didn’t end there. Since the platform had come off, I couldn’t drive and had to wait till 8 in the morning when the next towing company showed up. They took me to the Uhaul location in Connecticut where even the branch manager said I shouldn’t have been given such an equipment. They, however, were kind enough to help me procure a replacement dolly from another Uhaul location, 50 miles away. The whole ordeal kept me on road for 30 hours, on a trip that shouldn’t have taken more than 11 hrs. I am not including the horrible ordeal that I went through but I was thoroughly dismayed that the Uhaul representatives have since then refused to refund the money I spent on getting the car dolly back on road. Their own representatives have said that the roadside assistance comes with the contract when I have called them assuming a different identity. I have documented an online chat that does the same thing. After running into a wall with the corporate complaint center, the officer there have rudely directed me to contact the location where I rented the equipment from. The branch officer after assuring me that they would look into the matter and refund me the money have directed me back again to the corporate office saying that I will receive a call. Nothing of that sort has happened. Instead I have been bounced between the branch office and the online representative.
I should add that while the staff had been quite pleasant in person but they have been inept and useless on phone.
Lesson learned: When a Uhaul representative says they will refund you, make sure you get the recording of the conversation.

A big Thank You! Traveling from NH to AZ stopped in by chance on ¹¹⁄₄ to see if they could help with my hitch. Very friendly and helpful. In and out in 15 minutes with problem solved.
Thanks so much!
Mike Lavoie
Freedom, NH

I had some major problems with my UBox order. The main thing being, NOT STORED AT THE SITE I’D REQUESTED.
On the day of my big move, I showed up at the Durham 15 – 501 location. Obviously, I had called Brandi (the Raleigh UBox coordinator) the week before to confirm, and she had assured me that it would be no problem picking it up. I had also called the desk staff –twice – at this location, and been assured that the box would be ready for pickup.
Well, imagine my sheer delight when I showed up with my hired movers, and the staff searched… and searched… for my UBox. Twenty minutes later, I was told my UBox was 16 miles away in Chatham County, on Vickers Road. What on earth? Insert choice words here. It took another 25 minutes to drive out there, not to mention the added stress of having to direct my confused movers out there as well.
The clear lack of organization and management is deplorable here. I would not use UBox again. The only reason I am giving UHaul two stars is because they delivered and picked up the UBox to/​from my house in a timely manner.

I can’t say much for the people that handle the phones, but the employees that work the desk here are great! We rented a 13 ft truck to move. The first woman we worked with (Stephanie?) was really friendly and speedy. Unfortunately, my bf and I greatly underestimated how much furniture we had and realized we’d need a bigger truck. We didn’t make this decision until we had already driven to his place in chapel hill and loaded some things. When I called idont know if I actually spoke to someone at the actual durham location or if it was some central call center. She was nice, but frankly seemed kind of dumb. She said there weren’t any larger trucks at their location and we would have to return the 13′ to the durham location and get a truck from a different location. When we went back to the durham location, we got in line to figure out what to do about the 65 $ of gas we had pumped into the truck we had just returned. After we waited in line, Marcus helped us. He not only helped credit the account, but he also saved us a trip to another u haul location by finding us a larger truck on site. He helped us avoid paying for 2 separate transactions and let us just upgrade for like 10 $ more. Overall, excellent customer service at this location!

They have FREE boxes here! FREE boxes! There is a make and take section where you can pick up FREE boxes that others have dropped off. If you’re moving, this is key.
U-​Haul is my go-​to for moving, and they’ve only done me wrong once in my life, and it wasn’t at this location. This location is reliable and pretty big, because they know there are a ton of transients in the region moving in and moving out.
Also, if they are out of FREE boxes, they’re regular boxes are DIRT CHEAP. You really don’t need to go anywhere else for boxes, unless you want FREE boxes at the local liquor store.

After an Athens, Ga U-​Haul location flaked on me, I decided to stop in at one in Durham to have a new hitch installed on my Prius. They quoted me the same price as on the internet and made an appointment for the following day. I was told to allow an hour and a half for the install. I arrived early but they were ready to go. Even better, they finished in a half hour.
Thank you!

Our exact location was on Highway 70 in Durham but overall our experience was pretty positive. They were open on Sunday, which was helpful for our time frame. It was quick and easy but watch out for added expensive. It included a dolly and moving blankets that were pretty much in the way, which was annoying. You could cut them but they cost you a boat load.
Thankfully we tried to plan our trips ahead of time and got out (with gas) at about $ 120. Worth it for a full-​day of in town moving but maybe consider other options if you’re traveling further because the mileage and gas can get expensive.

I rented a storage unit several years ago. Overall the facility was clean etc, but the big problem came one night while we were nearly finished moving. There is a security system for each user, which enables 24 hr access. We were told that «failing to arm the system» when we left would mean our access code would get locked out. This makes perfect sense. What was not explained, however, was the manner in which the system determines you «failed to arm the system when you left.» I assumed there was a timer of some sort e.g. if you didnt arm the system within 2 hrs of disarming it, you would be locked out. WRONG. The system surveys which users are signed in at 11:59pm. If you’re signed in then, boom, you get locked out.
Well, you can probably see where this is going. We were moving things late, signed in around 11:30. As we were wrapping up just after midnight, I went to arm the system. The system instead gave me an error saying I could not sign IN. So although we were still moving items inside, since we hadn’t armed the system again before midnight, we got locked out. We still had one more load of items to store before we could leave town.
All they had to do was tell us to be sure not to be signed in at midnight, but no one mentioned this. Because of that problem, we had to drive out of our way to stay with a family member and then come back the next day to sort things out, wasting both gas and a day of our time. The problem was basically never resolved after countless calls and emails to UHaul, although I did note that the manager who was there at the time is no longer the manager of this store as of July 2013.
I would be hesitant to post a review after all this time but the experience was not good overall and UHaul did nothing to rectify it. Furthermore, I view their trucks as very unsafe when compared to other companies (or even your personal vehicle). Also, even trying to buy moving supplies, etc in their store is like a free for all. UHaul truly is the «Wal-​Mart» of self storage and moving companies.

I rented a Uhaul Ubox from this location. After paying for it up front and requesting that it be shipped immediately on June 4 with a 12-​day estimated shipping time «from the time you request the box to be shipped,» this location apparently held on to my box without shipping it until I received an email indicating they had finally gotten around to shipping it on June 21^st.
They didn’t bother shipping it until after it was supposed to have arrived!
And I still had to wait the 12-​day transit time for my box to be shipped across the country.

They earned a satisfactory rating. I was charged for 2 days when it should have been 1. I submitted a review about this through their email correspondence. They called to correct the matter in a timely fashion and they were friendly about it. I respect that.
Reasonable service in the store and picking up my trailer. I’d rent from them again.

The worst! No greeting when I walked in. I’m glad I knew what I needed and didn’t actually need help. And why would you walk away from the register when I’m trying to check out? Unacceptable and RUDE.

Run away from this place.
I called the local phone number to make an appointment to have a hitch installed. The number forwarded directly to a «call center» and I spoke at length with the customer service lady and we discussed prices and I asked to make an appointment for that same day. She said «take your pick» from anywhere between 1pm and 5pm. I booked the appointment for 2pm. It was difficult to find the location with the GPS because they only list the address as Durham Chapel Hill (THEY DO NOT specify whether it’s road or blvd. Our GPS took us to the wrong location. When we needed help locating U-​haul, I called the local number over and over again and it only rings directly to the «call center» which is of NO help giving specific directions.
When we finally arrived at the U-​haul we were greeted grumpily by the manager who promptly told us the call center should have never «squeezed in» our 2pm appointment. I informed him that the call center told me the time frame was «wide open» and I could pick any time for my appointment. The manager belligerently ranted that the call center «always does this to him» and additionally that they told me I could have a wiring harness for my install that he had special ordered for the next day’s customer. I was taken aback by his rudeness in that none of this is my fault!
It was clear to me that I needed to leave and take my business elsewhere and I asked and received a refund of my $ 50 deposit.

Do not use this place! Its filled with odd excuses and incompetence.
I made a reservation to have wiring installed for a trailer hitch. I received a call 30 minutes before the appointment to notify me that the «floors had been painted unexpectedly» and wanted to move the appointment. I tried moving the appointment to 4 pm, but the technician was also «under the weather», so this was too late. We rescheduled for the next day. My wife called 30 minutes before the appointment to confirm. My wife shows up to find the technician was out sick and no one was supposidly aware of the appointment. The manager on duty instructed an untrained individual to install the wiring. The individual admited that he was not trained and to my wife’s horror the manager said, «Its easy… just read the instructions». At that point, my wife left. All I can say is…“Wow“
Now we have to find another place and we needed the install before the holidays.

Just an update since we’ve closed out our storage here in anticipation for our new home… but wanted to say that the 8 month stint we put our goods up into solitary confinement went well without a hitch.
Facilities: Clean and pristinely manicured ribbed steel walls and space, lot’s of surveillance cameras, and the automagic sensors throughout the storage building made this a safe and secure no-​brainer for me. Truth be told we prolly went over board, but I never felt like my priceless $ 3 piece of junk was ever in danger of being lost to the elements with the snazzy climate control environs. All sorts of sizes available — we had the 5×10 @ $ 79.95 with automagic billing to my CC.
Service: Friendly and great as usual with no hassles. I asked when my storage was up for being charged and they looked it up on the system. Told me if I emptied out by that date, I wouldn’t be charged for the following month. What more could you ask for?
FWIW, they still offer 1 month free rent if you sign up for storage and they also offer a month free of storage if you rent a qualifying truck… so hoarders beware… this could be your panacea for storage fixes. And if you aren’t one… well, they’ve got teeny tiny little storage units starting at under $ 50. 24 hour access is still extra, but honestly… I never needed it and having the normal access during business hours was fine for us — up to 7pm M-​Th and 8pm on Fri (also weekend hours).
Either way, rest assured that your $ 3 trinket that you picked up in Peru will still be safe and sound here.
5 stars all the way!