Jiffy Lube

The Duvall Jiffy Lube staff were welcoming, friendly, professional, prompt and informative. AND I was really impressed to see two women working there… now that’s good diversity!
It was the end of my work day and all I really wanted to do was just go home, but i knew my car needed attention. After my positive experience, I’m really glad I stopped in and my car is too! :)
Thank you very much!
Shirley Hubbard

Everything was great! No line. No wait. Great customer service. Ran a safety check and everything looked good. In and out in 15 minutes with fresh synthetic! Will be back.

Tonight I went in to get a piece under my car that’s been dragging fixed. Its been annoying me for weeks and I was driving by and thought maybe they could do this for me. I also needed new windshield wipers. I told the worker that I had the wipers at home and he told me if I brought them in hed do it free of charge. I ended up just buying new ones there. Not only was he so kind he gave me a great deal and fixed the underneath part for free. He was so kind and did such a great job! I got to stay in the car with my two littles while he worked very fast! I am super impressed (although I always get my oil changes there and they always do such a great job)

had the oil changed in my jeep recently… the guys did a great job, were friendly and helpful and I felt I got good service. loved that they vacuumed the vehicle, cleaned all the exterior windows for me and topped off all the fluids & checked tire pressure — included in the oil change price. sweet!

Okay for oil changes (to the best of my experience) but do NOT let them do any other services to your vehicle.
They told my husband his transmission fluid looks dirty and offered to replace it for what sounded like a reasonable sum. I told my husband to take it to a real shop and have it looked at, he told me this was more convenient and told Jiffy Lube to just go ahead and do it. So they do it and he’s driving for a few weeks and the transmission starts feeling like it’s slipping between 1^st and 2^nd gear, just when he starts moving. He gets nervous about it enough that he does take it to a shop. The shop tells us his whole transmission is busted and it will be $ 4600 to fix. Husband tells them go ahead, I tell husband to wait a minute, let me check out the warranty. I called the dealership and sure enough, his vehicle was still under power train warranty. So, we took it over there and they tested the transmission and do you know what they figured out the problem was? Jiffy Lube did not put in enough transmission fluid when they changed it out, they only added ¾ of what they should have. Jiffy Lube almost costs us $ 4600 dollars because they didn’t add enough fluid and because my husband didn’t think to check out his warranty. We were almost swindled twice!
Lessons learned: #1, ALWAYS listen to your wife. I’m no car expert but I know when I’m being fleeced. Lesson #2, do not let oil change places do work on your car besides changing the oil. These are not skilled technicians usually, they do not always know what they are doing. So far, it seems like they can change oil okay. Have not had a problem with that yet.
The people who work here are nice, I feel bad for them on their slow days and they have to stand out side and wave at people driving on Big Rock.