Geraldine’s Florist

It’s hard to find an extremely rude person in this industry, but recently I had the misfortune of Geraldine’s Florist. If you want a truely rude experience just visit this shop. You are better off by going to Kroger or Publix and buying flowers and delivering them yourself rather that the abuse you will get from this florist.

I ordered through 1800 flowers which was processed by Geraldine’s florist. I live out of state, with 6 hours time difference and needed flowers sent for a funeral. I received a call from an employee named Nita, who began to yell at me because the address I had sent did not have any recipient at that location. At first, I did not understand what she was saying and asked her to clarify. She continued to yell «there is no one there.» I asked her politely to stop yelling as I had just experience a death and just wanted to try and understand what I needed to do next to get my order completed. She argued with me and said she was trying to help, all the meanwhile yelling. What she had been trying to say, is that there was not a service for the deceased at the address I had given. I asked her if there was a way to cancel or changed the location of delivery, to which her reply was «you have to figure that out.» Then proceeded to yell «I don’t know what you did, I just got this order and called you to tell you there was no body by that name.» She even had the nerve to make a say «well if the person becomes deceased, we could deliver it there.»
I had given the wrong funeral home address when I ordered it only and asked her if there was a way to adjust the delivery location. She did not know. She kept insisting that I need to figure it out, but provided no assistance in how I might do so. I can understand if she was not sure how I placed my order or what 1800 flowers policies are, but to not even attempt to offer assistance or possible solutions is silly.
I was so disgusted by the lack of sensitivity and shear rude demeanor that I ended the call after that.
I work in customer service and can understand how stressful and difficult it can be, BUT that is no excuse for the terrible attitude of this person. I will not be giving this florist my patronage and I would not recommend it to anyone. I can’t even speak to the quality of the product because I cancelled the order and found a new florist with better customer service.
By the way, 1800 flowers representative was very help and friendly. She apologized for my experience and make the changes. I would use that service again.