Superior Service Center

This place was great! I was in a car accident and had to pick a body shop to do the work on my car. I chose Superior Service Center because of their great reviews. They did not disappoint. Although the car took a little longer than estimated to fix, they were very polite, called to update me, took extra care of my car and cleaned inside and out. I was very happy with the work done and would certainly go there in the future.

I am writing this review after my third visit to Superior service center in eagan, and I must say that I am very satisfied with every visit I’ve had. There have a very clean and professional facility. They also offer great customer service. Christy will keep you updated on your repair and also create very accurate time and cost expectations. They were even able to look at my Nissan Sentra after a walk in on one if their busy days because I needed it done that day. They even made accommodations for me to be able to pick it up even after they were closed because of my busy work schedule. As for the quality of service, I couldn’t be happier. The Technicians take pride in their work and it is clearly evident with each and every visit. When it comes to the cost, they are very reasonably priced and willing to work with you. The Bottom line is that Superior Service Center in Eagan provides Quality service at a reasonable price, and you can’t beat that.

Today was my first experience with Superior. I went on line 48hrs ago and scheduled an appointment. The fine print said my time and day would be confirmed by Superior which is was when business opened on monday. My son and I arrived to drop the vehicle off at 845am for our requested 9am appt. 5 hours after my appt time I called to check on the status of my vehicle because I had received no communication from them. I was told that my vehicle had not even been looked at yet. I asked for clarification on why since I had an appt. I was then told that my appt time didn’t mean anything. Then why did I make it?
I would completely understand if I had just walked into their business wanting my car repaired or had my car towed etc. I would then have to wait until they finished with scheduled customers and then get to me. The remainder of the conversation was met with remarks like «well I can’t go backwards now so we just have to move on». «I’m sorry you misunderstood «etc etc.
I didn’t miss understand. I scheduled an appt online. And even if something had come up at the shop and I could get my requested service done in a timely fashion someone should have let me know.
I work in the Healthcare field and run our day on appts. I know the difference between an appt and a walk in. And certainly would not leave one of my customers hanging for 5 hours.
I repaired only what was necessary at the end of the day and took my vehicle home. Definitely a rude and disappointing first impression for a business recommended by my AAA. Will be letting them know about my experience also. Not the service they usually back.
As far as my repair work I didn’t complete it all because of the length of time my vehicle sat there and the customer service I received. Will probably go elsewhere.
A big disappointment after deciding to support my local community business.

unfortunately this place has went down hill from rude front desk to rude back yard help… all of the things they say I needed done on my car are usually 4x the price of other shops… disappointing but I am done giving them chances

First rate service, skill, and customer service. It is very rare indeed that someone writes a compliment about a car repair much less even more so a body shop but this place is two in one!
Why I’m A Fan:
The horror story turned dream: I had a repair done at a different shop on my car after a somewhat less than competent driver ran into me (No its not because I am an Asian and we are a notorious race for not driving well). The insurance company covered the costs but what after looking at the vehicle I wasnt happy as I had told them that my hood was not on «right». The OTHER company said «It will never be perfect because its been in an accident» even when using OEM parts. Which in my opinion was insane. Not even one day at this Superior Service center, and I was back on the road happy as can be in my hood that now fit like it should. Whether you drive a BMW or a beat up Geo, I’d recommend these guys to anyone for mechanical or body repair. Its for when you want the repair done right at the right price with the latest technologies available for it.

We survived the trifecta of driver idiocy: we were hit by a drunk, texting, uninsured moron. This service station was a go-​to of our insurance company and I was a little apprehensive. I tried to change my mind and have it taken to the dealership (where I purchased the vehicle a mere 14 months earlier) but we were to late. They had already started work.
We stopped in to gather some items from the vehicle ($ 12,000 worth of damage and an estimated month of repairs) and all my fears were gone. Tony walked us through all of the repairs, the how and why, brought it down to a personal level and set us up with a loaner.
The car was ready on time, beautifully detailed and running perfectly. It was like the day I bought it.
The only missing star is because they forgot to hook up the new tire to the TMS and I had to come back so they could connect the monitor. However, they got us in immediately when I called about it and fixed it while I waited.

They have good customer service and finished the job well and on time. They also cleaned and detailed my car afterward. Thanks much for the superior service!

We had to have a vehicle towed to Superior Service Center due to it not starting. They diagnosed it, called us with an estimate and repaired all in the same day. They actually billed what they quoted as well.
The day we picked up the vehicle it didn’t start again about 4 hours later. We had to have it towed (this time to our local mechanic). They found that the part that Superior had replaced just days before was defective and needed to be replaced again. Not necessarily Superior’s fault, but when I called them they offered to pay for the repair and tow (part was under warranty). They contacted my local mechanic and payed the bill.
The only reason I give them a 4 was their pricing is a bit high. My local mechanic’s bill for the same work was about 30% less, but I give them total credit for standing behind their work! Very honest and remember, you always get what you pay for. In this case, high quality service from a company who stands behind their work. Thank you Jason!

I’ve brought cars here in the past, about ten years ago, and had no reason for complaint. More recently, I brought my car for an insurance repair and they fixed it just fine. A couple of problems I had with them:
–I asked them to change my oil while the car was with them. The front office person entered it in the system, but when I picked the car up, it hadn’t been done.
–I’m not sure whose fault it was, but they were still waiting for the replacement door for my car a week later. The insurance rep initially told me I may have to cover the rental car for the time between when I dropped it off and when they actually received the part. Later, she said they would cover the rental for ten days. Fortunately, Superior finally got the door in and installed on the ninth day, so I had no out-​of-​pocket. That said, I was stressing out about having to pay for a rental car, even though it was someone else who ran into my car, not the other way around. They need to order the part before customers drop their vehicle off. If they need a signed agreement with the customer, then so be it.
I would have given them 5 stars without those problems.

Great place to go to for car repair and body work in Eagan.
They have always been fairly priced and from my experience, they don’t push to upsell you. I’ve always had staff that are very polite and take the time to explain what’s going on and the options you have.
Make sure you get the coupon book that has every-​other oil change free. It seriously pays for itself.

Superior Service Center was consistently our go-​to place at their original location when they were primarily a body shop. When they expanded and added mechanical work, we also brought our business to Superior for that as well. They have become our most trusted repair shop in town! Their prices are always competitive if not the best, they stand behind their work, they are friendly, punctual, and their waiting room is comfortable and outfitted with wi-​fi. The waiting room walls are covered with acknowledgements and small business awards. My daughter now drives down from Minneapolis for all of her repair work because she knows how much we trust and appreciate Superior Service Center. We have been 100% satisfied with both their body work and mechanical repairs.

There was a time when I first moved to Eagan that I would swear by these guys and bring both my vehicles here even for that smallest little thing I couldn’t take care of myself. I prefer bringing business to local guys as well over chain places.
All the good feelings have come to an end though. I’m not sure what happened to them but from my point of view it coincided with their opening of a second garage in Apple Valley.
I’m talking about a very precipitous drop in everything from customer service to job performance. Perhaps they are victims of their own competence? It just seems like my last few visits they are always super busy. Why is that a bad thing you say, as it probably indicates the level of confidence the local populace has in them. Well, it appears to me they can’t handle this increased volume of work, even with a second joint opening.
The receptionists have short fuses and become rude even for the most innocent of questions if it happens to interrupt whatever far more important than help a customer task their doing. I’ve observed this so many times while waiting in their lobby a rude blowup certainly is no anomaly.
The work I previously thought of as high quality isn’t so much anymore. Again, while in waiting in the lobby I’ve witnessed several unhappy customers come in or call in about work they were unsatisfied with. I suppose that happens at every shop but previous to the last year or so, I had never heard of or had a complaint myself. On my own experience I had them perform an oil change on my gf’s car and the next day she smelled a terrible oil burning smell coming from the engine and stinking up the whole car. They didn’t put the cap back on properly. Took it back to them and to their credit they cleaned up the oil that had come out and gotten all over, but the acrid smell was in her car for the next week or so. Careless work. Indicative of a get it in get it out volume over quality mentality.
And finally. I expect a little better service from the local mom/​pop shop guy. If you are already working on my engine doing expensive repairs and I give you a headlight I’ve purchased and ask you to replace it, I expect you to do that for a minimal charge. What I do not expect is you to look in your fee book, determine replacing a bulb is a 30 minute job and therefore should be billed $ 80. You are already in working on the engine. For your guys replacing that bulb is a 5 – 10 minute distraction. Very disappointing. That is just one example. I’ve also noticed they started following in the footsteps of the chain stores and start trying to push unneeded repairs. They told me my brakes were at a critical level and I needed to replace the pads and rotors for $ 500.00. Naturally, concerned, I got a 2^nd and then 3^rd opinion before shelling out that much. 2 and 3 said «huh» after looking at my brakes. They were not at a critical level. They were fine.
I’ve lost confidence in this place. I’m going to be taking my business elsewhere.

The work they do is good. However, they certainly lack in clean up.
I had the rear bumper and muffler system worked on. They had to take the liner out of the trunk, however they reinstalled it incorrectly and there was white dust all over the inside of the trunk.
Part of the service is they clean the interior of your car. They vacuumed well, but that’s where it ended. They wiped down the interior with some kind of chemical that left a film all over the chrome, screens, polished plastics. Plus, they half-​assed cleaning the dash. So, you can easily see where they wiped and didn’t wipe. They mostly just pushed the dust into the speaker grills.
I would have rather they didn’t «clean» the interior. The interior looked better before they got their hands on it.

Unfortunately my car was on the end of a hit and run twice. I’m not from around here, just temporarily living in the area, so I selected this place out of the list of body shops in my insurance’s network. I was very pleased with the work done. They communicated with me well and did a fine job.
Naturally, the second time around I chose to return to Superior. I would give them 5 stars but instead of replacing my entire rear tailight that was cracked, it appears as if they molded the lense cover together or something. You can barely tell unless you compare the two different taillights closely.
But they even detail the inside of your car before giving it back to you for no additional charge! So if you bring it in for auto body collission repairs, I would suggest emptying out your car so they don’t have to move all of your stuff and can clean it better for you.