The Urgency Room

I and my kids have been to the Urgency Room in Eagan for stitches, bee stings, sinus infections you name it. Doctors and staff are excellent. Wait time is generally minimal. For most ailments, I would go here rather than our normal clinic everytime.

I went to the Urgency Room because I believed I was having an early term miscarriage. I was very disappointed by the care I received here. The doctor came in and asked a few questions, and told me what kind of testing he wanted to do to get a diagnosis. He says he wants a urine sample before we do any blood work. He left, then a pathologist (I believe) comes in with a blood drawing kit and as she’s setting up she says «the urine test we did says you’re not pregnant». I say «what are you talking about? I didn’t give a urine sample!» (keep in mind, the doctor didn’t order blood work either). She’s all confused, and as she’s poking at me (took more than one try and I have huge visible veins) she says «hmm, I must be thinking of someone else. I just overheard them talking about a negative pregnancy test». Really? You overhear doctors talking and take the liberty to deliver the news to the patient, and it isn’t even the right person? Not to mention to HIPA violation, here… Giving me someone else’s test results! She proceeded to take 4 vials of blood, which I believe she was meant to draw from someone else. She held the needle in with her bare finger she had poked through the glove. BARE FINGER. Then she starts asking me a bunch of questions the doctor just asked. No reason she needed to ask me anything, she was just there to draw blood. Next, I had a pelvic ultrasound. The technician was male, so he said he would be having a female sit in with us. In walks this girl, who I don’t even know if she worked there because she was in street clothes, and while I’m in this painful, vulnerable state she tries to make small talk. «So… How was your Labor Day weekend?» I just looked at her like «you have to be kidding me, go away.» At the end if the visit, the doc finally gives me a diagnosis. He couldn’t have cared less, treated me incredulously, and did all but roll his eyes at me. I wasted 5 hours there, and didn’t get any help — just an uncomfortable experience all together. The staff were so uncaring, and seemed like they just couldn’t wait to get to happy hour or something. This place sucks.

INCOMPETENT AND UNPROFESSIONAL. LITERALLY A DANGEROUS PLACE TO SEEK MEDICAL ATTENTION.
Doctor Karah Debrough, contacted my pharmacy Walgreen’s to renew my prescription, but despite calling them she somehow prescribed me a different form of the drug. The mistake could have been deadly.
Next, Walgreen’s contacted her to correct the error. But for some inexplicable reason she would not correct it. Moreover, she would not give a reason or speak to the pharmacist or me on the phone. I then had to drive 20 miles, round trip to go to The Urgency Room to get in her face.
After bring threatened with litigation she finally relented, and she prescribed me the correct medication.
I am posting this review on several other review sites, BBB, and I have also contacted the state.
My sister is a lawyer. She is looking into ways to «torture them».

Unfortunately, my fiancé and I have both had to come into the Urgency Room over the past few years. Fortunately, however, the nurses and doctors at Urgency Room are amazing. They have taken excellent care of us all three times we’ve had to come in, and do so with a very friendly face. I have seen the staff here work with adults, the elderly, children, and worried parents with the same patience and kindness across the board. Whether you have a cough or a broken arm, I would highly recommend the Urgency Room.