TownePlace Suites Minneapolis-St. Paul Airport/Eagan

Let me start off by saying that the single star I gave this atrocious property is because of the staff. They are gracious and accommodating as they attempt to mitigate the disastrous state of this «hotel». So let’s explore the not-​so-​finer points, shall we?
1) The beds are so uncomfortable they cause injury. We are in a 2 bedroom «suite» with a fold out couch. After attempting (on nights 1 – 4 of a 35 night stay) to sleep in each of them and realizing that the fold out couch was too uncomfortable for a 3-​year old to sleep on, we spent $ 150 on a queen sized air mattress that we take turns sleeping on for a reasonable attempt at sleep.
2) The windows leak. In Minnesota. In winter. I’ll just let that one sink in. The owners care so little about this property that they didn’t even seal the windows in a state where the temperatures drop to -30 °F.
3) The material condition of the rooms is just absolute sh*t. The heater/​air-​conditioning unit was not functioning. So I called maintenance (awesome guy who knows me on sight now, but more on that to follow) and he fixed it when he realized THERE WAS NO FUSE in the damn unit. So now I have heat, but the A/​C still doesn’t work.
4) The «oven» is utter crap. The temperature control doesn’t work, the range on top is the lowest level of functioning crap available and the cookware is campfire style. After 2 nights we gave up and bought microwaveable meals and hoped our blood pressure would hold.
5) Until the toilets overflowed (3 times so far). I finally «borrowed» a plunger from the nice maintenance guy and it is residing in our bathroom until we leave.
6) The internet here is unreliable at best. And I do mean at best. There is a «premium» wifi you can pay $ 5 a day for, but surprise, surprise, it isn’t working after 3 days either. So we spend an average of $ 15 at FedEx/Kinko’s trying to download and send work and home purchase documents every few days.
7) The TV channels go out constantly, and with the crap-​tastic internet service we can’t stream anything using our PS4 or our tablets. This is like being stuck in a cabin in the woods without any good scenery or fishing. So it’s just… sh*tty.
8)The staff, as I said, try very hard to help but at the end of the day there isn’t really anything any of them are trained or equipped to do for this place.
We had to pay $ 5000 up front to rent this sh*thole for a month while our house is being completed. My husband’s company had a «contract» with them so we were able to be reimbursed, but I would NEVER trust a Marriott name ever again. I assumed that for the money and with the name I would get a quality at least one star above a Motel 6 or LaQuinta. Instead I have a back ache that won’t go away, and a serious desire to put a sign up outside saying «Flee for your lives!»
This is a travesty of a hotel and I cannot in good conscience recommend anyone stay here.

Used them for a night because they had a park and fly rate. Room was ok, really nothing special. We stayed at three Marriott properties in the last two weeks and they were all lacking…
To top this trip off we had a 30 min wait for the airport shuttle to take us to our car. Have to look at Hilton me thinks
Update
The driver was not happy the riders were talking and he could not hear his ballgame so he kept turning up the radio louder and louder…
And it was a 40 min wait!
Update 2. And we get back to the property and the car was damaged…

Horrible customer service in desperate need of extensive retraining!!! Received 3 different stories from three different front desk attendants.
Checked in on Friday, June 19^th for two rooms. Was asked for a credit card for «expedentials» at time of check in. I asked if there would be a hold or charge on the card because it was a PayPal prepaid Mastercard and let her know I would go get an actual credit card from my vehicle if there would be a charge. Attendant assured me that she would not charge the $ 20 hold for each room on my prepaid card and that she ran it for $ 0.00. LIE!!!
After getting notification from my card late Saturday night/​Sunday morning that there is $ 40 pending charge from Marriott, I asked the front desk attendant Sunday morning at check out about the charge (explaining what the checkin girl had said she was doing) and asked when it would be released back to my account. I was told because my card was also a debit card that it would take 5 – 7 business days and that I should know that my card would’ve been charged because that’s what happens when you check into a hotel. (Because I apparently look like I stay at hotels alot!!!) I was then told she does not have the authority to waive that charge and was told about the very small printed sign on the counter that stated the length of time debits are held. Which it was so small I could not read it and I’m only 36 years old!!! When I told him I could not read the sign because I don’t wear my reading glasses just for kicks he gave me a crummy attitude and said it was there and everyone should read it. So apparently I need to always bring glasses and READ EVERY LITTLE THING IN THEIR FACILITY SO THEY DON’T HAVE TO DO THEIR JOB?!?
IT IS NOW 2:00PM ON THE 7TH BUSINESS DAY, TUESDAY, JUNE 30TH AND $ 40 IS STILL ON HOLD IN MY ACCOUNT.
When I attempted to call today to speak to a manager, who is never available (surprise, surprise) all I was told was that they have a sign stating it on the desk that it is 7 – 10 business days for debit cards and that I should have read it at time of check in and gave another card and an apology that no one there can do anything about it and I have to continue to wait for the money to be released.
There is absolutely no customer service, no manager presence and everyone at this facility doesn’t know what they are doing and just yes you to death to get rid of you.
I DON’T WANT YOUR APOLOGY, I WANT THE $ 40.00 YOU HAVE FROZEN IN MY ACCOUNT!!! FIX THIS AND TRAIN YOUR EMPLOYEES CORRECTLY OR RESTAFF!!!
I WILL NOT RECOMMEND THIS MARRIOTT OR RESTAY.
Also, the shower liners are caked with mold and your room was only lightly cleaned before I entered it. (There was a wad of hair in the bed.) It was disgusting!

Well I wanted to add photos of this room, but after multiple tries they will not attach! Is this place worried and blocked attachments, who knows.

It was okay, we had the studio room on 4^th floor and the pool was right under and kids would make too much noise and you could hear in the room every time someone was in the pool, the wifi was okay not fast but okay. The room was nice the kitchen had a oven as well which was nice ! The staff at the front desk was nice and helpful. The housekeeping ladies didn’t clean very well, i would get the room cleaned while i was in the room and they just seemed to get it over with as fast as they could didn’t clean the bathroom vanity or the floor so yeaa … I wasn’t impressed.

I have stayed at this location a few times. Some rooms seem a bit dated with bathroom fixtures that just seem old (but worked fine) or maybe the tub had old grout in it. One stay I did have a room that just seemed like it had been closed up for a bit without any air circulation so it was a bit musty. That resolved itself after leaving the HVAC unit running all day while at my meetings.
I find the location convenient with several sit-​down and fast food options near by. The shuttle will even take you across the way to the plaza area if you don’t want to walk to the Chili’s at the other end of the parking lot.
I’ve stayed in better and I have certainly stayed in worse. For business travel it was perfectly fine. It has a ¾ size refrigerator for leftovers and beverages. The rooms have enough size to not give you that claustrophobic feel of the walls closing in on you.

Do not stay at this hotel. Bad Smell, found a dirty diaper under a bed after the second night stay. The Wifi would not work. I spent an hour + of my time on the phone with some second rate service they had contracted with who never did get access to me. I stayed in a two bedroom unit with kids who are all connected. So as you can imagine, not fun. The manager could not be reached. I left my contact information for the manager to call me. I was never called.
I called Marriott two times. I was disconnected once and the second time placed on hold for so long I finally gave up.