The House Cleaning Genie

Totally unprofessional — culminating in borderline sketchy behavior.
Jeannine and her staff NO call — NO showed on a pre-​set date. Did not return multiple phone calls over the course of some time. In the meantime, these people had our home alarm system security code AND a back up set of house keys in their possession. Concerning to say the least, while we wondered where they were for weeks, and why they were not responding.
Jeannine finally returned an email (in a condescending tone). Service had been terminated without notice. The excuse she provided for not showing up, not contacting us for weeks, and not returning phone calls, was the owner having a medical issue that sounded like it would have only interfered with business dealings for 1 – 2 days max. Furthermore I’m sure someone other than the owner could have addressed these things, but just did not. They finally mailed back our house key and the payment that was sent for the appointment they did not show up for .
I run a business out of one of the bedrooms, and that compounded with being in a very hectic period in our lives, makes for a somewhat untidy presentation. Admittedly, not the easiest place to clean. I get it — there are rules that the house already needs to be pre-​cleaned a bit before the cleaning service arrives. Terminate service or raise your fees if you want, but the following are unacceptable:
1. no call — no show
2. not returning several phone calls
3. lack of communication for WEEKS regarding this no-​show, all the while being in possession of our home alarm system security code AND a back up set of house keys
4. taking photos of my business inventory and office and emailing them to our parents/​in-​laws (owners of the house, with whom with live for part of the year) — content that is potentially confidential, and regardless, a TOTAL invasion of privacy
All of this is unacceptable, unprofessional, and to repeat what I said before — borderline sketchy behavior.