Baby’s A-Go

Terrible customer service. I made a reservation to rent equipment a week before my trip to Boston and provided the contact information of owner of the B&B where I was staying. Friday afternoon, 2 days before I was to arrive in Boston, I got an email stating that, as the phone number for the apartment owner had the same area code as my own, this person is «not the owner or rental agent. This false information forces us to cancel the reservation as this is a credibility issue.» Unbelievable. Clearly, the owner had provided his cell phone number and coincidentally happened to be from the same large city as I am. Now I am left without needed equipment for my baby and have so far not been able to find another rental agency with available equipment with such short notice. I would highly, highly recommend going with a different company from the start, e.g.
. Note, do not use
, this is the parent company.

We tried to rent a car seat and stroller. When my wife called, the person she spoke with was a real dick, rude and condescending. Rather than deal with them, we chose to use the website. While we got an email stating that the equipment was available and would be waiting for us when we got off the plane, there was no confirmation number, or confirmation of the specific equipment we’d asked for. When my wife called to ask for the confirmation number, the same representative (we think it’s the owner), was very rude, stating that the email contained the confirmation number (it didn’t), then proceeded to tell her that they couldn’t service our request. Both times the rep was a total dick. Traveling with children is stressful enough, you shouldn’t have to deal with this kind of crap from the people who are supposed to make your life easier. I would suggest to anyone interested to use a different service, and/​or to open a similar service in the Boston area. All you’d have to do is not be a jerk, and this guy will be out of business in no time.
Update: The jerk of an owner had the nerve to send my wife an email calling her an idiot. If you can’t handle the simplest of customer service chores, you shouldn’t be in a customer service industry.

After realizing we forgot to bring our car seat on the plane, we scrambled at our layover to figure out how to get a car seat arranged for us at Logan Airport in Boston. We got in touch with Thomas at Baby A Go just before boarding our plane and he assured us we were taken care of. I quickly called my sister with the website, and sure enough they connected at the airport just before we arrived and we were all set. He said he’d take care of us and he did.
I would use this service again in the future if I needed any baby equipment while visiting my family in Boston.

Great experience! We rented a pack n play and the «bucket of indoor toys.» Pack n play was in good condition. The toys were fantastic. Huge bucket, lots of variety, good for a range of ages. The most amazing thing was that the batteries were working in all of the battery-​operated toys. The toys basically saved our weekend. My 1.5-year-old loved them.
The toys were not super-​clean, so if you are a germaphobe, that might bother you, but I’d just wipe them down with some wipes if you’re worried. Our daughter is a walking mess/​germ as it is, so we were not phased. Also, I think we asked for a sheet to go with the pack n play, but there wasn’t one. It wasn’t a big deal because we also brought our own. Pack n play sheets are cheap and easy to pack, and anyway it’s probably good to bring your own for cleanliness reasons.
The toys were waiting for us at the Hertz office at Logan airport. SO convenient.

My family was visiting the Boston area for a family wedding and I had my 2 yo. I did not want to have to lug a stroller/​toys on the plane, so we rented from Baby’s A-​Go. When we arrived at our hotel at 6pm (Hilton), the items were already in our room! we were quite pleased. When we left, we just texted them and left the items with the concierge. It was a very easy and pleasant experience. I would recommend them to other families traveling to the Boston area.

I had to rent a car seat for the first time for someone else, and instead of trying to help me figure out which seat was necessary, the owner tried to make me feel stupid for not being an expert on car seats and car seat rental. He answered all my questions sarcastically and spoke down to me for not knowing the child’s exact weight. He managed to make it seem like a huge inconvenience that I was trying to give him business.

This owner, or whoever Thomas Donovan is, needs a crash course in business sense. His website clearly states they deliver to many towns and cities throughout Massachusetts, but when contacted, states that they can only deliver to Logan Airport. When I expressed my confusion about what he advertises vs. what he actually provides he responded:
Dear Confused:
Once again, we cant delivery to those areas at this time consequently we cant accommodate you!