Thrifty Rent A Car

This rental car location gave us a car with bald tires in December. After driving through snow in this unsafe car with my one-​year-​old son, we called to see about getting a replacement car. Rather than working with us, they came and took the car back. They didn’t replace it or fix the tires. They left us high and dry and then charged us the full amount even though we only had the car three of the five days. The manager, Harold was the rudest person I have ever dealt with. This ruined our Christmas vacation and left us stranded.

I am writing to express my dissatisfaction with Thrifty Car rental located in 215 Rt 18 South, East Brunswick, NJ 8 816 (732) 596‑1145.
I have reserved two vehicles back in April 2011, one for a premium sedan and another for a full sedan. I have used my American Express credit card to back premium sedan.
The day of my scheduled trip, I got a call from rental place and a clerk asked me if I would be renting a full size car. I said that I am planning on renting a premium sedan instead. He replied that they cancelled my reservation for the premium sedan and they no longer had any premium cars at the location. When I asked why would they cancel my reservation he explained that since they noticed that I had two reservations, they figured I would not need both. The clerk said that they could not get in touch with me to confirm the cancelation, so they went ahead and cancelled one of them on my behalf. I don’t understand why they could not reach me, when a) they had both my phone and email address on fine and b) they had no trouble finding me on that day. Felling very disappointed considering that our reservation was placed months in advance, I was forced to rent the car from a different place.
To my surprise, I find that now Thrifty had charged us $ 59.99 for not cancelling a premium car reservation day in advance (it was back by credit card)! Charges appeared on our card almost three months later.
When I called Thrifty, clerk told me that charges will stay since they did have premium cars that day and I don’t have any proof of cancelation or even proof that I spoke with the clerk on that day.
To me, this all sounds like a scam. Therefore, be advised when dealing with East Brunswick location of Thrifty Car rental. This is no way to treat your customers.