Ulta

I love Ulta as a company and would give the corporation 5 stars. I remember being so excited when this Ulta was built a few years ago, since the closest one previously was in Holmdel, over 30 minutes away! However, I give just a 3-​star rating for this particular store, because customer service and store cleanliness are pretty hit or miss. I suppose that is because it tends to be very busy, being located on Route 18. I don’t venture much into the high-​end area, but if you come at a busy hour, the drugstore makeup area is in such disarray, with all kinds of items randomly put in the wrong areas, and many items out of stock. (I’m not sure how often they restock, but most stores do so once a week.) I do understand that the store can only have so many staff members scheduled at any given time, due to payroll, but it’s slightly frustrating if I can’t find what I need because the store is such a mess, and difficult to get ahold of a store associate for help.
As for customer service, some associates are very nice and helpful, while others seem to be more curt, and perhaps are slightly annoyed that I’m admittedly somewhat cheap (I usually have a few coupons, and often buy just one item from the clearance section when there’s a free GWP offer, if there’s nothing else I need). However, that seems to be the norm in the beauty retail industry.
As for Ulta as a company, they have a great variety of items at fair prices, offer a lot of opportunities for savings, often give out deluxe-​sized samples of free products, and have special events every so often. They also have a salon, which I’ve never been to. Maybe someday. While I also love shopping at Harmon and Sally’s for my beauty needs, I will continue to shop here for makeup and skin care.

I have been going to the Salon at Ulta for years. I use the Salon Manager Stacey Renick. She is outstanding. She is a top if the line colorist and my cuts are always great. They are always on to the latest trends. You know a good cut by the way it grows out. Ulta only uses the best products. Stacey also does the best Keratin treatments. She will never let you leave the salon if your not completely happy. She takes the time to talk with you about what you want. She is friendly and makes you feel comfortable from the second you sit in her chair yet is still very professional. Going to get my hair done at Ulta with Stacey is always a thrill for me. I know i will be coming home looking and feeling wonderful. In fact the whole staff is so nice. All the women make you feel special. Such a nice group of women. I also have my waxing done there. I love that i can get my hair done and buy all my hair and face products in one store. Now of another good part. They have a points program. Every time you spend you add up points and can use them good on anything. I let my points add up and then i go in and get myself something really special like a bottle of good perfume or a good flat iron all with my points. So you do get something back for what you spend. The bottom line is even if they did not have the points system i would still be using Ulta. I love how they treat me. They really are a top notch salon. I can’t say enough about Stacey. I get so many complements about my hair. I could be in a store and women (and men) will come over and tell me how great my hair looks and ask me where i have it done. If you don’t pick up the phone and call Ulta right now and make an appt. with Stacey you are missing out on what could be the greatest look you will ever have. As for myself i will be back in her chair next week and can’t wait. Love love love Ulta

I’ve visited a few Ulta locations including the one on Rt 18. This is by far the worst one. I stopped coming here and started going to the one in Watchung. (Trust me, it’s worth the extra drive) Or I just simply order and restock online. Some of the employees are nice, others not so much. Very rude/​cold, they don’t ask if you need help kind of people.
I really wanted a haircut and had to go to the Ulta on Rt 18 since they had some open appointments. I got my haircut there by Paige and I was so disappointed with the outcome. I showed her a picture of exactly what I wanted and she just glanced at it. I figured she knew what she was doing. This was not the first time I had gotten a haircut from this Ulta, most of the time it came out decent. Now, the picture of what i showed her was short hair to the chin but was clearly texturized with styling tools and products. It was all the same length on the bottom. Paige decided to cut my hair to my chin AND layer it. I never said I wanted my hair layered. She then proceeded to take a straightener to my ASIAN STRAIGHT HAIR. WHO DOES THAT?
Before I go off the handle, hair is hair. I know it’ll grow back. But when I show you a picture of hair that is clearly texturized and wavy, DO NOT use a flat iron and straightened my already straight hair.
THANKS.

Rude employees. Dirty floors. Shelves mismanaged. Altogether gross. They definitely need to get their act together.

Upscale CVS. The ladies who are at the registers are very friendly. This particular location is very good about letting you know if you have points in your rewards card and ask if you’d like to apply them with your purchase. Other Ulta (like freehold NJ) does not.

No customer service skills, I asked an associate about some of their hair products Quiad and her response was what you see there is what we have and walked away. very rude and not willing to help

I am disgusted by the sales people here and their attitudes. One of the cashiers made a mocking gesture about me to the other sales person and laughed. No tact whatsoever. I don’t know what she disapproved of. Was it that I am pale (as they are quite orange). I will not shop here anymore. Please– don’t throw stones at glass houses. I hope your associates know what this means.

This store needs to start their new year right by hiring sales associates who know how to respond to customers without giving them an attitude! Sent my mom in and told her I had $ 3 in my Ulta Rewards card to use, she told the associate who responded with «Ma’am, this isn’t a gift card!» When she came home I went online to check my points status and saw the $ 3, I called them to ask why they didn’t accept it and she said the store doesn’t do that yet. When I asked why they didn’t explain that to my mom, she got nasty with me saying they did, which I know isn’t true. I’ll stick to the Ulta in Redondo Beach, CA where I live, looks like these associates are lacking some sunshine, especially Alexis!

I’m so pleased with the service tonight. Jennifer gave me a cut and color and did an amazing job! I usually go to very high end salons, and I was nervous, but she’s amazing at what she does. Jay, the general manager was very helpful, and Alicia, the woman who rang me up was very pleasant and sweet. You can tell this staff knows their stuff when it comes to hair and make up!

Not bad on pricing, good quality– order online for discounts. I’m a normal customer. Def. recommend for beauty products. They give away so many extra samples– you’ll feel like you’re getting your money’s worth.

Great store. Customer service is definitely lacking.

Meh… Ulta lies somewhere between Sephora and Harmon. The prices are OK, and they carry high end products (like Bare Minerals and Joico) BUT if you’re looking for assistance of any type, shop somewhere else. I’ve been in the store several times, and notice that none of the employees ever inquires inquire if I need assistance (even if I linger in a particular department). They don’t seem to want to stop their leisurly gossip. For this reason, I shop elsewhere.

Stopped in with the wife and have to say this place has just about everything you need as a cosmetic store as well as for the hair. I personally get dizzy in here with the perfume smells and all the different brands of lipstick, foundation, mascara, and the list of other women items, but guess for a women this is normal. So yah I guess I’m a fan since the wife is happy and not complaining.
Like they say «happy wife happy life»

For some reason this Ulta did not have anything I wanted. They no longer sell Wet and Wild, and I also was looking for the Zoya nail polish remover and they only had the travel size. It is a really neat and organized Ulta, it’s a shame they didn’t have anything I needed.

I do like Ulta for picking up beauty supplies. They have a vast assortment and once you sign up for their card you get coupons in the mail, which is nice. I recently bought the Chi flat iron for about half the regular price at Ulta. It is a great tool for straightening curly hair and minimizing frizz.
Ulta carries everything you can think of, even facial wax and hair pieces. However, do be careful that you don’t spend all of your money, it can be downright dangerous.

Went to Ulta this afternoon with my wife. She wanted to get a makeover and get a «new» look. Went to the area where they did them and sat there waiting for someone to approach. Nobody approached, so I went to the front and asked the cashier who the person was who did the makeovers. She pointed to a woman who had been speaking with another customer. When the woman was finished, she didn’t approach my wife and began doing some sweep cleaning. I went to her and asked if she can do a makeover, and she told me it was by appt. only. (No one was knocking down the doors to get in and have a makeover.) So she brought us over to the salon and asked the hairdresser if my wife can make an appt. My wife asked if she can have one right then and there since the makeover artist wasn’t doing anything except sweeping. She was told, «no.» Here’s the thing. So I told her, we’ll consider making an appt. and walked out and went to Sephora. My wife was very happy with the job at Sephora. Needless to say, the people at Ulta were not very customer oriented and had a typical worker mentality. This was our one and only day at Ulta, and probably the last. I apologize, but I’m a bug for service.

amazing store and great prices!!!